Blair Pleasant

Too funny not to share

2025 CX Study: Meeting Rising Customer Expectations | Five9Expand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand MenuExpand Me...

2025 Customer Experience Study from Five9 reveals a clear trend: customers still value a human touch in service, but they’re also eager to embrace AI for faster, more personalized support. The key? Striking the right balance between the two. #CCaaS #customerservice www.five9.com/blog/2025-cx...

I'm wondering how we can get more businesses (and #ucoms #UCaaS, #CCaaS, and #CX vendors) to Bluesky. Twitter was a great business tool for me, but Bluesky needs to build the community and not just be the liberal anti-X. Thoughts on how to do this?

Trump’s Team Calls Europe ‘Pathetic’ in Leaked Signal Group Chat Messages Trump officials have demanded more European military spending and questioned the continent’s values. Leaked messages show the depth of the rift.

Dear Europe - on behalf of over half of the US, I'm sorry you have to deal with this. Most of us still love you. www.nytimes.com/2025/03/25/w...

I was pretty happy when the pilot on my flight today referred to the Gulf of Mexico. Kudos to @alaskaairlines.bsky.social

For Successful AI Adoption, Identify Skills and Launch Training Getting the most out of an AI deployment requires the right skills and expertise in place, along with a well-thought- out adoption and training program.

My latest on No Jitter - For Successful #AI Adoption, Identify Skills and Launch Training. Info on advisory, managed and professional services provider TeKnowledge, its partnership with Genesys, and my session at #EnterpriseConnect. #CCaaS #CX #ucoms #UCaaS www.nojitter.com/contact-cent...

Tell Chuck to vote NO on the GOP spending bill - it's the only way we can fight.

Contact | U.S. Senator Chuck Schumer of New York The Official U.S. Senate website of Senator Chuck Schumer of New York

Just so you know you can email Schumer here

Weak. Weak. Weak. Look, my history as a defender of the Democratic Party is well known. But enough is enough. Schumer needs to step down. We need a war-time Senate leader who intends to fight fire, not Sen. George McFly (D-NY).

Zoom & Microsoft Teams Unite with a New Contact Center Integration CX Today covers Contact Center news including CCaaS, Enterprise, UCaaS and more.

I'm loving this - it highlights the importance of #CCaaS and #UCaaS integration and what I call the "Collaborative Contact Center" - Zoom & Microsoft Teams Unite with a New Contact Center Integration. #CX #CCTR www.cxtoday.com/contact-cent...

Re-post, post on other social media, and spread this around.

What are they thinking? VOTE NO on Cloture!

#CX will be a major theme at #EnterpriseConnect this year. Looking forward to seeing NICE CXone Mpower in action - especially the Copilot for Agents. For more info on NICE CXone Mpower, go to lnkd.in/gxS_VQgJ

Yeah, pretty disappointing. I always respected Benioff's social positions, but he's done an about face.

DOGE Has Deployed Its GSAi Custom Chatbot for 1,500 Federal Workers Elon Musk’s DOGE team is automating tasks as it continues its purge of the federal workforce.

This was the plan all along - DOGE Has Deployed Its GSAi Custom Chatbot for 1,500 Federal Workers. Musk’s DOGE team is automating tasks as it continues its purge of the federal workforce. www.wired.com/story/gsai-c...

Et tu, Salesforce? Salesforce Drops DEI Commitments, Reframes Equality as Legal Compliance. www.techrepublic.com/article/sale...

Same now for MSNBC.

Yeah, that would be tough for you for the local information. But there won't be any good weather reports soon anyway, with all the firings at NOAA :(

And now MSNBC - which I always listen (or listened) to in the car.

Agree on both points!

We did the same thing - felt back for the reporters, but then re-cancelled.

Interesting to see how @VRBO is taking advantage of the flack against AirBnB founder joining DOGE - I've never seen so many ads and social media posts from them.

I went a couple years ago and it was fab(ulous). Being in the Cavern Club (even though it's not in the original location) was like going to Mecca. Be sure to do the tour of Paul's house through the National Trust - I didn't do that and really regret it.

Does anyone here still subscribe to WaPo? I don't see much of a future for them.

NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service | NICE Record breaking year for NICE’s CX automation and augmentation: 6 billion AI-augmented interactions and 2 trillion AI-analyzed words per month in 2024

Looking forward to hearing more about this at #EnterpriseConnect: NICE Reports 400% Increase in CXone Mpower Autopilot Interactions in 2024 as AI Agents Power Future of Customer Service (NICE will be at booth #911 at EC). #CX #CCaaS www.nice.com/press-releas...

'The knowledge economy is on the way out.' These are the skills workers will need in the age of AI, says LinkedIn Skills such as creativity, curiosity, courage, compassion and communication will be key as AI continues to disrupt workforces, said LinkedIn's Aneesh Raman.

This isn't great news for many people I know - ‘The knowledge economy is on the way out.’ These are the skills workers will need in the age of AI, says LinkedIn

www.cnbc.com/2025/02/26/t...

Meta approves plan for bigger executive bonuses following 5% layoffs Meta's executive officers could earn a bonus of 200% of their base salary under the company's new executive bonus plan, up from the 75% they earned previously.

He's just awful. Imagine being one of the people just laid off and finding out that the execs are getting 20% bonuses. www.cnbc.com/2025/02/20/m...

Wasn't Grok trained on X/Twitter data - why on earth would anyone trust that?

Body returned from Gaza is not Bibas mother, Israeli military says In its statement, the Israeli military demanded Hamas return the body of Shiri Bibas.

And apparently it's true - Hamas must go. www.bbc.com/news/article...

Remains of young mom Shiri Bibas, taken hostage and killed by Hamas, not returned despite promise, Israel says The mother of a woman abducted with her two children and husband was not among the slain hostages returned to Israel by Hamas on Thursday, Israel said.

If this is true, it's absolutely despicable. www.foxnews.com/world/remain...