Donnell Wyche

Hey 🏗️, Just finished an onboarding call, it was recorded and is being transcribed, mined for insights, and accessed by AI sales coach for next steps. This is the world I've wanted to make sure I stay on top customer onboarding and engagement. So nice! #buildinpublic

This image shows a customer relationship management (CRM) software interface named "Amplify," displayed on a computer screen. The interface features a left-hand vertical navigation panel with several menu items such as Dashboard, Campaigns, Conversations, Customers, and Features. The main part of the screen is focused on the "View Customer" section, highlighted with John Customer's profile, including tabs like "Email," "Leads," "Interactions," "Intent Surveys," and "Insights." It details the customer's name, email address, phone number, and a confidence score of 100%. There is also a display of the "Current Status" indicating that John is a lead in the Marketing Qualified Lead (MQL) stage, and that there was last contact with the customer 4 hours before the current time. Below this section, there's a "Customer Journey Timeline" summarizing the interactions with dates, indicating key touchpoints such as interactions, lead creation, and form submissions. This interface is designed to give a comprehensive overview of customer interactions and status within the company’s sales pipeline.

Hey 🏗️,

Finally, have my internal CRM up and running with daily tasks. I just completed the first task generated by my CRM. It’s nice to see all my trials and leads in one place and to know exactly where they are in the sales funnel—and what my next step is to close them. 🙌🏾 #buildinpublic

Hey 🏗️, Playing around with agentic coding tonight. I created something really beautiful. We processed 171 customer calls—transcribed, classified, extracted pain points and promised features. And then the agent refreshed and wiped the database without a backup. $115 and hours gone. #buildinpublic 😤

Screenshot of CareNote's Campaign Calendar showing the "CareNote Advent Content Calendar 2025" running Dec 5, 2025 to Jan 4, 2026. Dashboard displays 31 total days, all 31 with source content added and generated, but 0% published. Calendar grid shows 14 days (Dec 5-18) with green checkmarks, each containing a blog post title and list of social platforms (LinkedIn, X/Twitter, Bluesky, Facebook, YouTube, GitHub, Instagram, Threads, Instagram Reels, TikTok, YouTube Shorts). Topics include pastoral care guides, CareNote features, and ministry tools.

This took entirely too long to develop, but I finally finished my @carenote.app advent calendar of content.

I'm committing myself to posting content daily in four places. I'm using Advent to launch this content campaign. #buildinpublic

I know, right? And this new customer has already recommended CareNote to another church—even though they haven’t actually used the product yet, just a demo and a conversation with me. It’s great, and also unsettling, confusing, and exciting all at once. 🤷🏾‍♂️

Absolutely nothing is set in stone. It’s great, but so emotional. I lost my founding customer, who sponsored custom features for their church only to renewed and requested a refund 30 days later. It was my first refund request. Today, another customer prepaid for 30 users for a full year.

A Facebook post by Ann Fairand Arbaugh. Her profile photo shows her wearing sunglasses outdoors. The post quotes Commissioner Donnell Wyche saying, “Your neighborhood is changing,” followed by, “It is already underway. There is nothing that we can do at this table to stop that change.” Ann responds sarcastically, thanking Donnell for “confirming” that public comments on the CLUP are useless, adding that none of the public comments matter and asserting, “This is not the community’s plan, it’s YOUR plan!”

A Facebook post by Ann Fairand Arbaugh. Her profile picture shows her wearing sunglasses. The post includes a long caption criticizing Commissioner Donnell Wyche’s quoted remarks about neighborhood change and arguing that public comments on the CLUP are useless because the community had no power in shaping the plan. Below the text is a photo of Donnell Wyche speaking into a microphone. He is wearing glasses and a light blue collared shirt, looking slightly downward as he talks.

I'm enjoying this discussion in the Ann Arbor Politics fb group where they are attacking me for stating something factual, but I can't reply because I'm being moderated. #a2council

You can read the MLive article:
archive.is/VfBEC

You can hear my direct comments:
www.youtube.com/live/8HPmu4z...

Thanks. It’s so emotional, and for now this is still my side project. I don’t know how I’ll manage when it becomes my main source of income. I worry I’ll make all the wrong decisions. (Just a little honesty.)

Hey 🏗️,

It’s been a wild 24 hours. I lost a sizable new customer yesterday, which stings even though you understand it. Then today, I gained a customer worth more than 3x that amount.

Building a SaaS is an emotional ride🎢. The swings are real. #buildinpublic

I’m feeling grateful today. I’m finalizing the terms for our church to receive an interest-free loan to pay off our mortgage.

It’s the result of a lot of behind-the-scenes work, relationship-building, and persistence. I created the conditions that made this possible and I’m extremely proud of that.

Once again, I’m so happy that I can upgrade my computer to the latest OS without worrying that my development environment will get f*ck’d. Thanks to the Laravel Herd team and @marcelpociot.bsky.social #muchgratitude

Hey 🏗️,

I built a command today to auto-generate my CareNote release notes. Since I use commit messages as my release log, AI can read and summarize them into a blog entry. And it worked—I can now automatically create the content I used to do manually. 🙌🏾 #buildinpublic

It’s on the intent survey trialing users complete before getting access. I’ve had the data since April but haven’t had time to actual use it. 😔

I’m slowing down development trying to switch to sales, onboarding, and conversions.

I guess the most surprising part of this journey will be discovering what my sales cycle actually is, what my sales funnel really looks like, and whether I can stomach the direct rejection that’s coming my way. #buildinpublic

We’ll see where this takes me. But if my conversion rates hold and these leads convert, I can double my monthly revenue, bringing me one step closer to my financial goals with CareNote.

This approach to my business is different. There is something nice about the product, "selling itself" but I am leaving 92 customers on the table with that approach. So, everyday going forward, I'm making a contact via email or phone to help connect with those interested CareNote.

Ninety-two people indicated “ASAP” as their decision timeline, and I didn’t contact a single one of them. My bad. I’m starting a new path tomorrow as we head into Black Friday. My sales cycle can be long (often up to 60 days) but I’m realizing I have to actually feed it.

This is actually wild, because until now I was letting the trial(and the trial alone) function as my entire sales funnel. Now I can clearly see where someone is in their decision process, and I can start crafting responses that help move people toward becoming customers.

Hey 🏗️,

My sales dashboards are up and running, and I’m now ingesting my email, calendar, trials, intent surveys, and interactions so I have a clearer picture of my funnel. Tomorrow, I start contacting the 92 trialing leads who are ready to subscribe to CareNote. #buildinpublic

I realized that for the past two years, I haven’t actually been doing sales. I built a solution and have been surviving on people essentially selling it to themselves. That’s worked well (I’m at about 50% of my financial goal for the tool) but I could be at 100% with a sales plan. #buildinpublic

So I'm capturing leads from all sources (web, email, phone, trials, sms) feeding them into dashboards to move them through my sales funnel to see if I can convert them into paying customers. First step: collecting and aggregating the data. Next step: taking action based on that data. #buildinpublic

Hey 🏗️, I’m learning so much this morning now that my lead, intent survey, and interactions dashboards are up. I found a prospect who started a trial with their personal email and then emailed me today from their church email—I would have missed that it was the same person. #buildinpublic

Lightfield - A new kind of CRM Lightfield is a CRM for early stage teams built to capture, analyze, and understand everything about their customer.

I realized that my internal CRM is my own version of lightfield.app. I did a comparison and I've built everything in my version except natural language processing, but I can add that later. They have a custom AI model, I'm just using off-the-shelf models, but I'm pleased with the functionality.

I’m so excited, my internal CRM is coming together. I now have a central place for my emails, calendar, texts, demo recordings, so I can ensure I’m following up with potential trial teams. My daily dashboard now guides me on who to call, who to send a follow-up to, and more. 🙌🏾 #buildinpublic

Hey 🏗️,

Up early handling sales emails before work and building out my internal CRM to help me close more teams. I need to shift from building to sales to convert more of my funnel. Next up is connecting my email to my CRM to track interactions and flag those awaiting a response.

#buildinpublic

#removefromblacksky

Hey 🏗️,

I figured out how to handle my trialing users. I have a flow now: a 14-day trial, a 21-day reactivation nudge, at 45 days the account is deleted if they haven’t subscribed. I just built the dashboards to help me manage all of this. Today, three teams reactivated their trials. #buildinpublic

This image displays a promotional email from CareNote, addressed to Donnell Wyche, detailing updates and features for their latest software release, CareNote Version 5. The email highlights the enhancements made since the user last tried the software on August 22, 2025, and it invites the user to look at the most complete pastoral care system currently available. Key features listed include Group Auto-Assignments, Care Assignments, Privacy Dashboard, Document Security, Reports & Dashboards, Integrations & Sync, and more. Additionally, the email states that the user's trial has been reactivated for seven days until November 26, 2025, with a reminder that if the user does not subscribe by November 30, 2025, their account will be automatically deleted. There's also a note about locking in legacy pricing at $15 per month or $10 per month if paid annually. The design is simple, with clear, organized sections for each feature and corresponding calls to action.

Hey 🏗️,

I just manually sent 175 individual emails to customers who started a trial but didn’t convert and didn’t delete their trial account, even after linking their church management systems.

If all of them subscribed, I’d meet my financial goals with CareNote. #buildinpublic

Hey 🏗️, I have to remember that when Git operations on GitHub don’t work, it’s usually an outage, not that someone has hacked into my account and deleted my repository. I must remember this. 😂 #buildinpublic

Why CareNote: The Best Pastoral Care App Transform your pastoral care ministry with intelligent automation and comprehensive tools. CareNote helps you deliver exceptional care while reducing administrative burden.

Hey 🏗️,

Updated my site today, reflecting on the early days of CareNote—when I’d do anything to win one church. After onboarding 600 teams, I know exactly what CareNote is: a purpose-built pastoral care platform. 🙌🏾 #buildinpublic

Why CareNote? → www.carenote.app/pastoral-car...