Ulster University Digital Services @UlsterUniDS

📣 New On‑Campus IT Support for Students!
Get help with email, passwords, Eduroam, software issues & general IT queries.
📍Where & When (Mon–Fri):
Belfast, Coleraine & Derry~Londonderry
🕐 11–13:00 & 14–16:00
Need help anytime? Contact the IT Service Desk
📧 servicedesk@ulster.ac.uk
📞 028 9536 7776

Blackboard Ultra access update
The earlier issue affecting access via the portal has now been resolved.
You should be able to log in as normal again.
If you still have any problems, try using the direct link: learning.ulster.ac.uk
Thanks for your patience! 💙📚

Some students are currently reporting access issues when attempting to access Blackboard Ultra via the portal. If you are affected please use the direct link to access Blackboard learning.ulster.ac.uk

⚠️ Banner downtime
Banner and related systems (Online Apps, Enrolment, Self Service, Grade Entry) will be unavailable Fri 27 Feb, 8am – Mon 2 Mar, 2pm for essential upgrades.
Cognos will be available, but reports may be outdated or not run as normal.
Updates will be shared once service is restored.

JISC Surveys 5 February An online webinar to show staff how to access and use JISC Surveys to capture research data using the JISC Surveys tools.

STAFF: Digital Services are offering JISC Surveys online training on Wednesday the 5th of February 2026. If you would like to sign up, details are available at www.ulster.ac.uk/ds/events/ji...

Due to Storm Chandra, we will be closing our Belfast, Coleraine and Jordanstown campuses tomorrow, Tuesday 27 January. Teaching will move online where possible.

Our Derry~Londonderry campus will remain open.

⚠️ Banner downtime
Banner and related systems (Online Apps, Enrolment, Self Service, Grade Entry) will be unavailable Fri 27 Feb, 8am – Mon 2 Mar, 2pm for essential upgrades.
Cognos will be available, but reports may be outdated or not run as normal.
Updates will be shared once service is restored.

Need IT support? Drop in and see us at our IT Clinics today on the Derry/Londonderry campus!
📍 Exhibition space behind the Library Information Point: 11am–1pm
📍 Level 0 / Ground floor (MM004): 2pm–4pm
See you there!

Students & Staff - PaperCut (multifunction device) management software will be upgraded on Friday 23 January, between 9am–noon. Print, copy and scan services may be offline or limited, and errors may appear.
If you need any support during this period, please email – printpayment@ulster.ac.uk

Student Portal Provides easy access to all your Ulster online services including email, OneDrive, Blackboard and much more.

Students, the Ulster University Digital Services Student Portal provides quick and easy access to a range of online services. www.ulster.ac.uk/ds/students/...

Audience attentively listening to a panel of four speakers seated on stools in a modern, warmly lit room with a large screen displaying presentation content.

Three people seated indoors, one man speaking into a microphone during a discussion or panel event.

Four people seated indoors engaged in a panel discussion, with one woman speaking into a microphone while others listen attentively.

Panel of five speakers engaged in discussion in front of an audience.

Join us for an interactive event exploring emerging technologies, AI and digital skills.

Gain insights, hear key findings and learn how Artificial Intelligence Collaboration Centre (AICC) can support your business.

Places are limited - register early: https://forms.office.com/e/9pK1DiA0s9

Think you’ve received a phishing email?
Don’t click. Don’t reply. Don’t enter any details.

✔️ Stay cautious with unexpected links or “urgent” requests
✔️ Report it as phishing via your email tool
✔️ Delete it once reported

A few seconds of caution protects your whole account.

Vevox Interactive Polling 7 January This webinar is online via Microsoft Teams suitable for all staff.

STAFF: Digital Services are offering Vevox Interactive Polling online training on Wednesday the 7th of January 2026. If you would like to sign up, details are available at www.ulster.ac.uk/ds/events/ve...

Think you’ve received a phishing email?
Don’t click. Don’t reply. Don’t enter any details.

✔️ Stay cautious with unexpected links or “urgent” requests
✔️ Report it as phishing via your email tool
✔️ Delete it once reported

A few seconds of caution protects your whole account.

Getting a new phone for Christmas? Before disposing of your old device, add your new device to Office 365 using mysignins.microsoft.com/security-info. Also, add an alternative contact method, such as a term-time or home landline number for emergency access. www.ulster.ac.uk/ds/services/...

STUDENTS: Please take 5 minutes to complete our Digital Services: Student IT Survey below, and be in with a chance to win Amazon vouchers worth £100, £50, or £25, perfect for the festive season. Survey closes Friday, 12th December. app.onlinesurveys.jisc.ac.uk/s/ulster/stu...

All services have been successfully restored. Your cooperation and understanding during this service outage is most appreciated.

We’re experiencing network connectivity issues affecting some applications. Teams are restoring services per application throughout the day. Office365, Blackboard, and PeopleXD are unaffected.
We apologise for any inconvenience and appreciate your patience.

Red and white triangular warning sign with an exclamation mark above a rectangular sign reading 'SEVERE WEATHER' against a cloudy sky.

Due to Storm Bram, we will be closing our Coleraine and Derry~Londonderry campuses from 1pm today.

Our Belfast campus will remain open.

Stay updated on the latest developments on www.metoffice.gov.uk

JISC Surveys 10 December An online webinar to show staff how to access and use JISC Surveys to capture research data using the JISC Surveys tools.

STAFF: Digital Services are offering JISC Surveys online training on Wednesday the 10th of December 2025. If you would like to sign up, details are available at www.ulster.ac.uk/ds/events/ji...

Panopto Recorder 8 December An overview of how to use Panopto to capture and edit video and audio media files to share with students or a wider audience.

STAFF: Digital Services are offering Panopto Recorder online training on Monday the 8th of December 2025. If you would like to sign up, details are available at www.ulster.ac.uk/ds/events/pa...

STUDENTS: Please take 5 minutes to complete our Digital Services: Student IT Survey below, and be in with a chance to win Amazon vouchers worth £100, £50, or £25, perfect for the festive season. Survey closes Friday, 12th December. app.onlinesurveys.jisc.ac.uk/s/ulster/stu...

Fraud Awareness Week: Take time for compulsory training Hardly a day goes by in local or national consumer and news media without a reference to fraud or scams that sadly anyone can fall victim to – individuals and organisations alike.

🚨 Fraud Awareness Week: Protect Yourself and Our University 🚨
Staff: Fraud can impact everyone—knowing how to spot the signs and respond is essential.
✅ Go to Evolve and complete the training today.
✅ Stay vigilant. Report suspicious activity immediately.
www.ulster.ac.uk/insight/news...

Vevox Interactive Polling 21 November This webinar is online via Microsoft Teams suitable for all staff.

STAFF: Digital Services are offering Vevox Interactive Polling online training on Friday the 21st of November 2025. If you would like to sign up, details are available at www.ulster.ac.uk/ds/events/ve...

YouTube video by Mike Tholfsen NEW AI-powered Teach Module in Microsoft 365 Education – Full Tutorial for Teachers 💡

STAFF - NEW AI-powered Teach Module in Microsoft 365 Education – Full Tutorial for Teachers - available at Ulster

youtu.be/WkXVukl62KU?...

A warm welcome to all new and returning students from Digital Services! Check out our Getting Started guide to get you up and running quickly www.ulster.ac.uk/ds/students/...

STAFF: Digital Services are offering teaching technology training events throughout November on the topics of Vevox, Jisc Surveys and Panopto. Please visit the Digital Services Events page for details www.ulster.ac.uk/ds/events