Sea of Thieves Info & Support

The issues with rewards appear to be resolved and players should be able to receive them as normal.
If you continue to experience any issues with getting into the game, be sure to raise a support request:
support.seaofthieves.com

The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.

We're aware that some players are reporting delays in receiving gold and reputation when cashing in loot. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience!

The issues with rewards appear to be resolved and players should be able to receive them as normal.
If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com

We're aware that some players are reporting delays in receiving gold and reputation when cashing in loot. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience!

Xbox Support on X: "We are aware that some users are running into issues joining Party Chat sessions. Additionally, we've observed elevated sign-in errors impacting the title Sea of Thieves. For updates, please follow along here or at https://t.co/aehzcflkHM." / X We are aware that some users are running into issues joining Party Chat sessions. Additionally, we've observed elevated sign-in errors impacting the title Sea of Thieves. For updates, please follow along here or at https://t.co/aehzcflkHM.

Investigation of players experiencing cyanbeard errors continues. Thank you for your patience while the xbox engineers work.
bit.ly/4klvQmU

We are aware of some players occasionally experiencing Cyanbeard. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.

We are aware of some players experiencing a Marblebeard and Allmondbeard error(s) when joining a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.

We're aware that some players are receiving Bluebeard errors. This is happening when players are attempting to join crews on older servers. To mitigate this issue, we advise that you and your crew log out and log back into the game to start a new session.

The issues with logging in appear to be resolved and players should be able to join the game as normal.

If you continue to experience any issues with getting into the game, be sure to raise a support request.

The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved.

Until then, please be aware that you could experience a delay accessing the game, and some players may be unable to get in. Thank you for your patience.

Investigations into Hourglass migration issues are ongoing, and we will provide an update as soon as we can. We are also looking into reported concerns around diving to some Voyages, and advise for now that players sail rather than dive to any Limited Voyages currently available.

Alongside the temporary hold on diving via the War Map, the Kraken has been returned to its prior position in World Event rotation for now to mitigate spawn frequency issues. For more details, read this State of Play post on our official Forums: www.seaofthieves.com/community/fo...

A dock scene of pirates stocking up their ship before setting out on an adventure!

Sea of Thieves is back online, but please note that use of the War Map for diving to Faction battles is temporarily disabled while we work on a solution for the long loading times. Until this is resolved, voting to dive to a battle will see players returned to an Outpost.

A scene of many pirates running supplies and planks towards a shipwreck on a tropical store, with a nearby sign reading 'Pirates at Work'. One pirate, however, is just having a snooze against a rock, and another appears passed out.

Apologies pirates, the Sea of Thieves servers have been taken offline for emergency maintenance to disable Hourglass dives and make further adjustments to the Kraken's spawn rate. We'll let you know as soon as it's safe to set sail again.

The team are aware of issues with load times when diving to activities, as well as supplies in jettisoned barrels sometimes being inaccessible following last week's update. We're aiming to deliver a hotfix this week covering these points and more, and will provide an update asap.

The issues with Lightbeigebeard appear to be resolved and players should be able to set sail as normal. If you continue to experience any issues with getting into the game, be sure to raise a support request: support.seaofthieves.com

We are aware of some players experiencing a Lightbeigebeard error when joining a game. We are investigating and will update as soon as we have more information. Thank you for your patience while we resolve this.

The team are aware of a current issue with matchmaking. We are investigating and will update once it is resolved. Until then, please be aware that you could experience delays or failures when diving to Voyages or engaging in Hourglass matchmaking. Thank you for your patience.

The team are aware that some permanently banned players were temporarily able to enter the game following today’s update. This was a byproduct of the changeover to our new enforcement tooling – these historical bans still apply and are now once again in effect.

These issues appear to be resolved and players should now be able to sail as normal.

We are aware that some players may not have received rewards while these issues were occurring and our team is continuing to investigate this.

We're aware that players are experiencing issues with diving to Voyages. If you're planning on doing the Mega Stashes event this weekend, please be aware that there may be longer wait times to dive to an active Fort, and we'd encourage players to find Forts organically to minimise disruption.

We're aware that some players are reporting delays in receiving gold and reputation when cashing in loot. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience.

The team are aware that some players are reporting delays in receiving gold and reputation when cashing in loot as well as a current issue with matchmaking. This is currently being investigated - expect an update from us as soon as we have more information. Thanks for your patience.

These issues appear to be resolved and players should now be able to sail as normal. We are aware that some players may not have received rewards while these issues were occurring and our team is continuing to investigate this.

While the team have seen some improvements to players being unable to access Sea of Thieves, we are still investigating reports. In-game players should relog if you are continuing to encounter any issues.

Thank you for your patience.

The team are aware that players are reporting delays in receiving gold and reputation when cashing in loot as well as a current issue with matchmaking. We are investigating and will update once it is resolved. Please be aware that you could experience a delay accessing the game.

Please note that the work to adjust players’ Hunter's Call reputation levels following the changes made to last month's release is still ongoing, and not part of today's release as suggested by the latest Dev Update. We'll provide more news on this once we have an ETA.

We have been made aware of an issue around duplicating hunting spears. While investigations take place to fix this, please be aware that hunting spears will be temporarily adjusted to only grant minimal gold, reputation and renown when sold.

To address an exploit, the Anniversary Event's Ancient Coin reward has been disabled for new pirates and anyone who hasn't played Sea of Thieves since March 14th, 11am UTC. Once the Event has ended, we will apply this reward to all pirates who sailed between March 14th and 24th.