We have welcomed the report by Westminster's Environmental Audit Committee on the Seventh Carbon Budget, including recommendations for the UK Government on achieving net zero.
The report cites Consumer Scotland evidence on fairness, affordability and consumer protections.
Read more: bit.ly/4rQ7p5S
The Scottish Government has announced the appointment of two new Board members for Consumer Scotland.
Jane Hutchison and Marion McDonald have been appointed for a three year term until February 2029.
Read more: bit.ly/4u2TniJ
Consumer Scotland has published its latest Newsletter highlighting the key actions we have taken across the economy to help consumers.
Read more: bit.ly/4rH5aBI
We have responded to the UK Government’s announcement on the future of the Post Office.
The announcement includes measures to introduce minimum branch standards for post offices and ensure ongoing viability of rural post offices.
Read more: bit.ly/46t6JL3
The energy price cap will fall by 7% from April Ofgem has announced. The reduction is welcome, but Consumer Scotland is seeking fundamental reform to energy support to ensure customers who continue to struggle to pay their bills get the help they need.
Read more: bit.ly/46VxibQ
Why Scotland's response to climate change depends on making environmentally friendly goods and services convenient and cost-effective for consumers.
Read more: bit.ly/4avpb6I
Last month new regulation came into force to strengthen protections for households and businesses on heat networks.
Find out more about what this important step means for consumers: bit.ly/3Mkqeyx
There is still time to help shape Consumer Scotland's Work Programme for 2026-2027 which sets out our key priorities to deliver better outcomes for consumers.
Our online survey runs until Thursday 19 February.
Read more and give your views: bit.ly/49UaREM
Tomorrow the Scottish Parliament will debate new legislation covering the non-surgical cosmetic industry.
We support the Bill, but want improvements to ensure consumers receive greater protection and access to clear information.
Read our briefing for MSPs: bit.ly/4tbpADX
Why regulation of energy brokers could help bring down the cost of bills for consumers and allow small businesses to flourish - a new blog by Consumer Scotland Energy Policy Manager Hannah Corbett.
Read more: bit.ly/4bswUEW
Consumers and small businesses are willing to adopt ‘greener’ postal delivery options, but only if they are competitively priced and clearly communicated, a new report by @consumerscotland.bsky.social shows.
Read more: bit.ly/49RVi1w
A new Consumer Scotland report has highlighted the scale of challenges facing Scotland’s small businesses.
The survey of 700 small businesses found greatest dissatisfaction in the energy, water and telecoms markets.
Read more: bit.ly/45yTQi8
Consumer Scotland has welcomed an announcement by the UK Government that the Warm Home Discount scheme will be extended until 2030/2031 with automatic payments for consumers in Scotland - one of our key recommendations.
Read more: bit.ly/49PACaz
Consumer Scotland has responded to a survey by
@citizensadvice.bsky.social on postal delays over the Christmas period which shows 16 million people across the UK experienced issues.
Read more: bit.ly/4k4WXnH
New protections for consumers on heat networks have been announced by the UK Government and regulator Ofgem.
As the statutory body for heat network consumers in Scotland
Consumer Scotland will drive improvements by identifying and escalating issues of concern.
Read more: bit.ly/4bhe7ML
Huge congratulations to Natasha Gilmour, Head of the Extra Help Unit at Citizens Advice Scotland on being presented with an MBE last week.
#CitizensAdviceScotland #ExtraHelpUnit #NewYearHonours
Our Chief Executive Sam Ghibaldan has highlighted our recommendations for extra support for consumers struggling to pay their water bills in an interview on BBC Radio Scotland's Lunchtime Live programme.
You can hear him from 1:22:30 at this link: bit.ly/3NH1aBZ
Consumers in Scotland are facing an 8.67% rise in water bills from April Scottish Water has announced.
The increase highlights Consumer Scotland concerns over a projected rise in water poverty over the next few years.
Read more: bit.ly/3O0y5S7
Consumer Scotland has published our Draft Work Programme for 2026-2027 setting out key priorities to deliver better outcomes for consumers.
We have also launched an online survey to help shape our final work programme.
Read more and give your views: bit.ly/49UaREM
Coverage by The Scotsman of our research into the experience of disabled consumers in rural areas who face a range of challenges including problems with transport which limits their ability to access vital services.
20.01.2026 11:02 — 👍 0 🔁 1 💬 0 📌 0
Consumers connected to heat networks in Scotland are facing a range of challenges including high prices, billing issues and reliability concerns.
From next week @ofgem.gov.uk will become the regulator for heat networks across Great Britain.
Read more: bit.ly/4qync8K
The need for urgent action to improve transport for disabled people in rural Scotland is highlighted in a new report.
Disabled people said transport problems were a significant barrier to accessing health care, social care and leisure.
Read more: bit.ly/45em3KT
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Front page article in today's @heraldscotland.bsky.social highlighting Consumer Scotland's recommendations to improve the Warm Home Discount Scheme for consumers in Scotland.
Read more: bit.ly/4qcXIwQ
Scotland facing significant rise in water poverty as bills set to increase. Consumer Scotland urges better financial support to protect low income families.
Read more: bit.ly/4sl1yWS
📣 Today we’re launching our “Worried this winter?” campaign.
1 in 3 people in Scotland say their biggest financial concern right now is their energy bills, but the Citizens Advice network in Scotland is here to listen and help.
Visit our website to find out more 👉 www.cas.org.uk/worried
Consumer Scotland is urging regulator Ofcom to retain the price cap for Second-Class stamps, which provides important protections for consumers and small businesses.
Read more: bit.ly/454ZPL7
Consumer Scotland has published a new report recommending greater transparency in how customer complaints are reported in the Scottish water sector.
Read more: bit.ly/3KxHjUV
We are encouraging consumers to stay safe this Christmas and into the New Year by registering electrical products they buy.
Registering electrical goods means consumers will be notified directly by the manufacturer if a product is recalled.
Read more: bit.ly/3XMaPsY
Our Head of Investigations Craig McClue was interviewed on the BBC Radio 4 programme You and Yours this lunchtime talking listeners through our investigation into used cars.
You can hear Craig from 36:59 at the following link: bit.ly/4pT25wX
