Katherine Denham

Plus, another reader bought two Dell laptops in less than three years which both suffered the same fault — is it a coincidence or could there be a defect with this model? 🤔

BA bumped me off business class but won’t refund the difference Our consumer champion Katherine Denham helps a reader sent to economy on a transatlantic flight after a mix-up between British Airways and American Airlines

In my latest column for @thetimes.com I helped a reader get a refund from BA after he was downgraded to an economy seat during a flight to the UK, but was still charged the business-class rate

www.thetimes.com/business-mon...

I helped a volunteer group in Devon whose £8,000 aid trip to Ukraine was being stalled by the DVLA — they've just sent this photo of the team before they embark on their journey to Ukraine, which really made me smile

Here's the article if you want to have a read www.thetimes.com/article/c5a5...

DPD covered my garden in B&Q paint and both washed their hands of it Our consumer champion helps a reader whose simple delivery turned into a decorating disaster thanks to a careless driver

How not to deliver a package — my latest column in @thetimes.com

www.thetimes.com/business-mon...

NatWest let fake hotel take £1.7k even though I declined the payment Our consumer champion Katherine Denham helps a reader who did everything she could to report a copycat site that stole her card details — and still lost out

I helped a reader who was horrified when £1,700 was taken from her bank account by a fake hotel website even after she had declined the payment in her banking app

www.thetimes.com/business-mon...

Yes, you can have your dead husband’s £12k pension. Just get him to sign here Our consumer champion Katherine Denham helps a widow given an unreasonable request by Royal London

Investment company: "We just found out your husband has died and we think you might be the beneficiary of his £12k pension"

Same investment company: "We now need your dead husband's authority before we can pay his pension to you" 🙃

www.thetimes.com/business-mon...

Blocked drains and blood stains: our Airbnb guest cost us £15,000 Our consumer champion Katherine Denham helps a reader deal with a difficult rental management company and a problem guest

It was shocking that Airbnb guests could treat this family's home with such disrespect

I helped them get a £15,942 payout for the repairs, only for a rental management company to insist on taking a 20% cut 🤯

My article in @thetimes.com

www.thetimes.com/business-mon...

I want to overpay my car finance, but Santander won’t let me Our consumer champion Katherine Denham helps a reader who bought his wife a generous 50th birthday gift and would now like to clear his debt faster

This week I helped a man who was being driven mad by a car finance company after it gave him conflicting information about overpaying

And a woman was desperate for British Gas to stop chasing her for £30 that she had already paid a year and a half ago

www.thetimes.com/article/6529...

I’m grieving and I made a mistake, now my £8k inheritance is lost Our consumer champion Katherine Denham untangles a mess of crossed wires at Lloyds that left a reader without her money at a time of extreme distress

This woman had gone through a devastating series of events that had turned her life upside down

She said she wasn't thinking clearly when she sent her inheritance to the wrong bank account — but thankfully I was able to help her get her money back

www.thetimes.com/business-mon...

We nearly missed our daughter’s wedding, with no flight compensation Consumer champion Katherine Denham gives the Canadian carrier WestJet a lesson in the UK’s redress rules

I helped this couple get the compensation they were entitled to after their WestJet flight was cancelled

My latest column in today's @thetimes.com

www.thetimes.com/article/4455...

Online antique buyer lost my 91-year-old mum’s treasures Our consumer champion Katherine Denham helps a reader whose mother’s jewellery has been missing since she sent it to Vintage Cash Cow seven months ago

This week I helped a 91 year old woman whose jewellery has been missing since she sent it to an online antique buyer seven months ago

Plus, I helped a man whose bank gave him the wrong info, leaving him £1k out of pocket

My latest column in today's @thetimes.com

www.thetimes.com/business-mon...

A breakdown lorry left a £1,500 hole in my cesspit Our consumer champion Katherine Denham helps a reader whose septic tank was cracked by a haulage firm delivering a car that wasn’t even hers

Bizarre story here about a woman struggling to get a company to pay a £1,500 repair bill after it damaged her septic tank

My latest column in today's @thetimes.com

www.thetimes.com/business-mon...

Our daughter died, but Ticketmaster won’t budge on her tickets Our consumer champion Katherine Denham helps a grieving father over Lana Del Rey and Oasis tickets

After the death of his daughter at just 20, this reader was struggling to get Ticketmaster to transfer her sold-out concert tickets so that his other daughter could go to the gigs in memory of her sister

My latest column in today's @thetimes.com

www.thetimes.com/article/570f...

My wife has months to live but Aviva rejected our £20k life insurance claim Our consumer champion Katherine Denham helps a couple caught in a wrangle over a terminal illness payout

Despite his wife being given just months to live, this reader was struggling to get a terminal illness payout under their life insurance policy, which they were hoping would make their lives more comfortable

I helped them get a £23,000 payout and compensation:

www.thetimes.com/article/59e0...

Our holiday let had spy cameras, but Vrbo won’t pay compensation Our consumer champion Katherine Denham helps a couple get a payout for an invasion of privacy

I helped a couple who arrived at their holiday let to find surveillance cameras in the kitchen and living area

They were given a refund but the rental company refused to honour its promise of compensation

My latest column in today's @thetimes.com

www.thetimes.com/business-mon...

My £5,677 new door was left with orange adhesive foam sticking out Our consumer champion Katherine Denham stepped in to help a customer desperate to resolve a long-running issue — and was threatened with legal action

This reader was desperate to resolve a long-running issue after the installation of an expensive new door

After I intervened, the company threatened me with legal action to try to stop me from publishing this reader's complaint
Here's my column in The Times

www.thetimes.com/business-mon...

ReAssure shut Mum’s £120k bonds— then marked her down as dead Our consumer champion untangles an admin mess so a terminally ill woman can pay her care home fees, and speeds up a pension request after it was lost in the post

I helped a terminally ill woman get access to her investment income again after ReAssure marked her down as dead

My latest column in The Sunday Times today

www.thetimes.com/article/6f19...

Morning, you can send it to yourmoneymatters@thetimes.co.uk - will look out for your email

I paid £1,500 to top up my state pension but am no better off Our consumer champion helps one pensioner deal with HMRC and someone who was charged for a Christmas tree they didn’t buy

It took nine months and my help before this woman finally got a boost to her state pension

Here's my latest column for @thetimes.com

www.thetimes.com/article/adea...

Hey Tom, I've got your email - will get back to you in a mo

Evri lost my £1,150 suit just before my wedding day Our consumer champion helps a groom who is frustrated by the service of the delivery company — and the lack of an insurance payout

In my latest column for @thetimes.com I helped a man get a £1,150 payout from Evri after it lost his suit just before his wedding

www.thetimes.com/business-mon...

Welcome to BlueSky! You're really welcome, glad I was able to help :)

Stinking Airbnb fridge cost me £6,300 Our consumer champion helps an Airbnb customer to get a refund over noxious fumes in a flat and an overseas UK diplomat tackling Amazon over VAT payment claims

I must admit that I did laugh when this woman told me that Airbnb had asked her to take a video of a smell

My latest column for @thetimes.com

www.thetimes.com/business-mon...

My husband has months to live, but Zurich won’t pay his £44k claim Our consumer champion Katherine Denham tackles an insurer that is dragging its heels over a vital payment to a terminally ill customer

And in today's Sunday Times, I helped a man who was struggling to get a £44k payout after he was given months to live

His wife told me that without the payout she wouldn't be able to afford the mortgage and support their children on her teacher’s salary

www.thetimes.com/article/58ac...

HMRC took £57k from my pension even though I pay tax in Spain A reader living in Malaga has spent two years being double taxed despite an agreement that should prevent it from happening. Our consumer champion Katherine Denham investigates

A man asked for my help because he had been taxed twice on his pension income since 2023 - I helped him get a £57k refund from HMRC

www.thetimes.com/article/b007...

Unapologetic care home owes us £18,000 after my husband’s death Morar Living provided excellent care, but its failure to refund a grieving family was unacceptable, writes our consumer champion Katherine Denham

Special treat: @thetimes.com paywall is down at the moment so you can read everything on there for free

Here are some of my recent wins for readers:

I helped a woman who spent 18 months trying to get an £18k refund from her husband's care home after his death

www.thetimes.com/article/6b30...

Cinch sold me a faulty Range Rover Our consumer champion steps in to help a driver whose £13k used car was delivered with a battery glitch, worn tyres, power issues and an unexpected tow bar

In my column for The Times this week I helped a reader who was sold a used Range Rover that had a whole range of faults

And a woman says her mum is owed £6,000 from electricity generated from her solar panels after her energy provider failed to verify her readings

www.thetimes.com/business-mon...

Hi Steve, I'm sorry to hear about your dad and really pleased you had a good experience with Nationwide. In this couple's case it sounds like they were let down by a member of staff in the branch not following the correct process

Our daughter died at 30. Now Nationwide is adding to the pain Telling a bank that you have lost a loved one so you can close their account is stressful enough — imagine having to do it three times because of staff errors

This was so heartbreaking — Lauren had diligently saved £13,700 into a Help to Buy Isa in the hope that she would use the funds to buy her first home, but she died when she was just 30 and her dream never became a reality

My latest column for @thetimes.com

www.thetimes.com/business-mon...

BA bumped my teenager off a flight, leaving her stranded at the airport Our consumer champion helps a frustrated traveller who was forced to give up her seat to accompany her 15-year-old after BA overbooked its seats

I get so many complaints about British Airways that it's one of the companies that I call most often on behalf of readers

Here's the latest BA saga in @thetimes.com today

www.thetimes.com/article/f479...