We had a similar role at @appsignal.com called KOOS (Keep Others Off Support) that devs did on a weekly rotation. We now have a dedicated first-line support person but the second-line support (thatβs me this week π) still works on fixes as new bug reports come in
27.11.2024 17:57 β π 4 π 1 π¬ 1 π 0
I'm disappointed you're not dropping a track every time :-)
27.11.2024 17:05 β π 1 π 0 π¬ 0 π 0
So @appsignal.com has joined Bluesky, too. Though this won't be an official support channel, what can/should we do here besides sharing the (high-quality) content we publish on our blog?
27.11.2024 13:42 β π 5 π 2 π¬ 1 π 0
Probably B :-)
27.11.2024 13:47 β π 0 π 0 π¬ 0 π 0
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