We had a similar role at @appsignal.com called KOOS (Keep Others Off Support) that devs did on a weekly rotation. We now have a dedicated first-line support person but the second-line support (that’s me this week 👋) still works on fixes as new bug reports come in
27.11.2024 17:57 — 👍 4 🔁 1 💬 1 📌 0
I'm disappointed you're not dropping a track every time :-)
27.11.2024 17:05 — 👍 1 🔁 0 💬 0 📌 0
So @appsignal.com has joined Bluesky, too. Though this won't be an official support channel, what can/should we do here besides sharing the (high-quality) content we publish on our blog?
27.11.2024 13:42 — 👍 5 🔁 2 💬 1 📌 0
Probably B :-)
27.11.2024 13:47 — 👍 0 🔁 0 💬 0 📌 0
nomading unschooling dad, bootstrapper, ex microsoft/wix
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Dutch maker of things on the WWW.
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Christian, husband, dad, co-founder of Honeybadger.io, fan of Ruby, creator of the faker gem, EV nut (1, 2, and 4-wheel), LSU football fan, and cycling enthusiast in the PNW.
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