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Sheila McGee-Smith

@mcgeesmith.bsky.social

Contact Center Industry Analyst

52 Followers  |  8 Following  |  3 Posts  |  Joined: 03.12.2024
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Posts by Sheila McGee-Smith (@mcgeesmith.bsky.social)

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New on @NoJitter: Synchronizing Voice and Digital in Conversational AI.
@NLXai’s patented multimodal AI technology, Voice+, has been deployed by global brands, including @United #CX #AI #AmazonConnect @AWScloud
www.nojitter.com/contact-cent...

28.04.2025 16:09 — 👍 1    🔁 0    💬 0    📌 0
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Zendesk Partners with Local Measure to Deliver Zendesk Voice Zendesk and Local Measure partnership underscores need for voice and power of AI.

@Zendesk Partners with Local Measure to Deliver Zendesk Voice < Australian ISV brings voice and more with its out-of-the-box AWS #AmazonConnect solution. @JonathanBarouch @TomEggemeier

27.01.2025 16:42 — 👍 1    🔁 0    💬 0    📌 0

8x8 Appoints Joel Neeb as Chief Transformation and Business Operations Officer < CEO Sam Wilson is bringing in the big guns to accelerate the transformation of 8x8 for an #AI world.. Thor brings a strong military background - and perhaps some superpowers? #CX

08.01.2025 15:28 — 👍 2    🔁 0    💬 0    📌 0