Sue Ryder

Feedback or complain about Sue Ryder shops or fundraising

Hello Michael, I'm sorry to hear Boxmove were unable to collect your furniture on this occasion, and for the inconvenience caused. If you'd like to raise a complaint, please fill in our form at sueryder.org/feedback

Best wishes, Rowan

Hands of various skin tones reaching up towards colorful hearts. Text reads: "We need your help! Please vote for Sue Ryder as Slater and Gordon's Charity of the Year."

Text on a blurred dark background reads: 'Slater and Gordon Lawyers Charity of the Year Award. Shortlisted. We have been shortlisted for Slater and Gordon's Charity of the Year.' #COTY26

We’re one of 10 UK charities who’ve made it as finalists for the Slater and Gordon Charity of the Year award.

https://forms.office.com/pages/responsepage.aspx?id=Sdumegk7TUy-Aptv7UCRmYHAnRkxle5Ht8TX-zUMfkFUOVExMElJNjVaM1c1U0RRMElLQ05ETFlFOC4u&route=shorturl

Run the Great North Run for Sue Ryder and we’ll be with you every step of the way.

Join us on Sunday, 13th September to take on the world's biggest and best half marathon!

Learn more: sueryder.org/get-involved/fundraise-for-us/events/great-north-run/

Text graphic with blue text on a white background, stating: "29% of adults in the UK delayed intimacy because they worried about how others would perceive them." The corners feature a purple circle in the top right and a pink semi-circle in the bottom left.

Illustration of a person sitting with hands on their head. Below, blue text on a white background reads, "59% felt pressure to follow an invisible timeline for dating or intimacy after bereavement."

This may be the month of love, but it can be hard to find a path to love and intimacy after your partner has died.

We have a guide on love after loss at sueryder.org/blog/love-after-loss-dating-reconnecting-after-partner-death/

We have a problem with palliative and end-of-life care, but it's not all about money and beds

At Sue Ryder, we want care models that meet these challenges and ensure everyone receives high-quality PEoLC. www.sueryder.org/blog/problem...

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We have a problem with palliative and end-of-life care, but it's not all about money and beds

The response strengthens the Government’s commitment to a Modern Service Framework for Palliative and End of Life Care, helping services meet rising and more complex demand. 2/3

We have a problem with palliative and end-of-life care, but it's not all about money and beds

Today, the Government has accepted almost all recommendations from the Health and Social Care Committee report on palliative care, which highlighted gaps in access, quality, workforce pressures and data.
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Text says: With a 55% increase in demand for palliative care expected by 2031, the sector must be ready for the future and find innovative ways to meet the challenges facing society today. Background has abstract shapes in blue and green.

Across the UK, palliative and end‑of‑life care is under real pressure, but the challenge goes beyond lack of money and hospice beds.

Read our latest blog from Chief Executive @jamescsanderson.bsky.social who shares thoughts on the debate and how the sector can adapt sueryder.org/FebBlog

Fix end of life care | Marie Curie Join the movement to reform end of life care. The government must make radical changes to help improve patients' lives.

Read the research on the Marie Curie website: www.mariecurie.org.uk/get-involved...

What should be the minimum standard of palliative care for people in the UK and how do we make it happen? As the assisted dying debate continues, we must define a national minimum standard for palliative care so everyone in the UK can access the same quality of end-of-life support.

At Sue Ryder, we believe everyone should have access to high-quality palliative and end-of-life care. No exceptions. We’ve set out what that looks like and how it can be achieved in our blog: www.sueryder.org/blog/assiste...

Quote from Sue Ryder Chief Executive, James Sanderson: "We welcome this piece of research from Marie Curie. How we die matters, but most of us don't think about it until it happens to someone we know. None of us want our loved ones to die in a hospital corridor or in the back of an ambulance. The memories we make once we know that someone we love is dying should be treasured and that time should be filled with love."

Continued quote from Sue Ryder Chief Executive, James Sanderson: "To think instead that people are experiencing pain, trauma and guilt is extremely distressing. This reality is happening to too many people. Enough people to fill Wembley Stadium nearly twice over, every year. This is something our government and our sector cannot tolerate any longer. If the Government's plan for end-of-life care, its Modern Service Framework, is shaped in partnership with the palliative care sector, then collectively I believe we can change this. Death deserves better."

We welcome new research published today by
@mariecurieuk.bsky.social which shows that almost 1 in 3 people in England are dying without the care they need – that’s around 170,000 people each year. This is unacceptable. Our Chief Executive @jamescsanderson.bsky.social responds to this new research:

Illustration of two people exchanging a large heart, with the text "Grief is hard. Remember to be loving and kind to yourself today." in blue letters above them. The background features abstract pink and orange shapes.

Facing Valentine’s Day after the death of your partner can be so painful. If you are struggling, we have advice on how to cope without your person today: sueryder.org/grief-support/helping-you-cope-with-grief/grieving-on-special-occasions/your-first-valentines-day-after-the-death-of-a-loved-one/

How to navigate dating after loss Entering the dating pool can be a daunting prospect, so here are some tips to help.

Our Clinical Director of Grief and Bereavement, Bianca Neumann, shares advice on how to navigate dating after loss in today's @the-independent.com.

www.independent.co.uk/life-style/p...

This partnership is an important step forward for our teams and in our commitment to ensuring everyone has access to the expert care they deserve at the end of life.

Heidi’s AI clinical scribe, recently included on the new NHS‑approved Ambient Voice Technology list, is already supporting clinicians across the NHS. We're proud to bring this innovation to palliative and end-of-life settings, where time and human connection are vital.

The rollout has been made possible by Government funding and will be one of the most significant introductions of clinical AI in UK hospice care to date.

More than 630 clinicians working in our hospices and community services will begin using Heidi’s AI clinical scribe to reduce administrative burden and give teams more time to focus on what matters most - providing personalised, expert care for the people we support.

Quote from Melanie Craig, COO at Sue Ryder: Palliative and end-of-life care clinicians are under huge pressure, balancing complex care with rising demand and limited resources. We cannot afford for their time to be swallowed up by admin. Partnering with Heidi will help us give precious time back to the bedside while modernising how we work across our community services and inpatient settings.

Quote from Melanie Craig, COO at Sue Ryder: We will be working closely with our clinical teams as we roll out Heidi so that the technology genuinely reflects the realities of palliative and end-of-life care, both at home and in our hospices. If we can show that AI, used safely and thoughtfully, improves both the care we provide and the experience of our staff, we hope it will give other hospices the confidence to follow

We’re pleased to share that Sue Ryder has entered a five-year partnership with Heidi, to bring clinical AI into hospice and end-of-life care across the UK.

@jamescsanderson.bsky.social @skinnock.bsky.social

Sue Ryder to roll out AI scribing tool in hospice care Sue Ryder, a palliative and end-of-life care and bereavement charity, has partnered with Heidi to bring clinical AI into hospice care.

National palliative and end-of-life care charity Sue Ryder has partnered with Heidi, an AI-powered medical scribe company, to bring clinical AI into its community services and hospices.

www.digitalhealth.net/2026/02/sue-...

Image with text which reads: Sue Ryder welcomes the Care Quality Commission's apology and upgrade to Wheatfields Hospice's rating. Quote from James Sanderson, Sue Ryder Chief Executive: "The incorrect rating caused distress to our patients, our clinical teams, the healthcare professionals we work alongside, our supporters and volunteers. I want to thank our supporters for continuing to believe in us throughout this period, which has been really appreciated by our teams in the hospice."

Continued quote from James Sanderson, Chief Executive at Sue Ryder: "I also want to thank our clinical teams at Wheatfields for the huge amount of professionalism and dedication they have shown throughout this difficult time. Sue Ryder Wheatfields Hospice is now focused on moving forward, restoring confidence, and working with the CQC and our partners to continue our vital work caring for the people of Leeds."

Sue Ryder has welcomed news that the Care Quality Commission (CQC) has upgraded its care rating for Sue Ryder Wheatfields Hospice.

Read the full quote from our Chief Executive, @jamescsanderson.bsky.social, on our website sueryder.org/WheatfieldsUpdate

Some grief days can be harder than others. Maybe it’s a special occasion, or maybe there seems to be no reason why. Our Assistant Director of Bereavement, Bianca Neumann, has ideas that can help you cope at: https://griefguide.sueryder.org/support/coping-with-bereavement/griefy-days-coping-tips/

A question reads, "How do you talk about your end-of-life wishes?" with an illustration of a hand touching a tablet screen. Below, text says, "Share your views in our short survey." The background features abstract color shapes.

Can you help us understand how people start conversations about their end-of-life wishes with those they love by completing this short survey?

https://6280rqjupz9.eu.typeform.com/to/yWsDI9Jt

Valentine’s Day and the lead-up can bring up a lot of different feelings when you are grieving. Give yourself permission to take time to look after yourself.

Would you like to talk about your person? If you’d like to, please share their name and a favourite memory below 💙

Thanks for stopping by! 🙌💙

Read the plan at assets.publishing.service.gov.uk/media/698315...

World Cancer Day logo in white on a blue background.

We welcome today’s publication of the #NationalCancerPlan for England, and its commitment to improving cancer patients' experience at the end of life. We were pleased the plan recognises the need to better understand where people want to die, and to tackle the fact that many still die in hospital.

We're crossing our fingers for you that when you do have a flat, the charity shop gods provide!

Graphic explaining that 4 in 5 people receiving palliative care experience fatigue

If you are receiving palliative care, you may feel fatigue, extreme tiredness, weakness or lack of energy which does not go away when you rest or sleep. It's effects can be upsetting, we have a guide on how to manage at sueryder.org/end-of-life-care/living-with-a-terminal-illness/managing-fatigue

Graphic with text advising on planning routines while grieving, featuring calendar icons with dates 9 and 10.

Illustration of two individuals in a comforting conversation, one holding a heart symbol, next to text about taking time for oneself while dealing with grief.

It’s so important to take care of yourself when you are grieving, but it can be hard to know where to start.

It can help to make a plan to help you prepare for a few days at a time.

You can read our guide at https://griefguide.sueryder.org/support/coping-with-bereavement/taking-care-of-yourself/

Two people laughing and having a conversation next to a clothes rack in a Sue Ryder charity shop, encouraging volunteering.

Are you looking for something new to do with your time this year? Our shops are made by our volunteers, and are a brilliant place to learn new skills and find community.

Want to find out more? Head to sueryder.org/volunteer, and help make a difference in 2026 💙