Geoff Roberts

S04E07 Flat Pay, Full Ownership: A People-First Approach to Workplace Culture, with Geoff Roberts Rethink Culture · Episode

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YouTube video by Rethink Culture S04E07 Flat Pay, Full Ownership: A People-First Approach to Workplace Culture, with Geoff Roberts

This conversation was probably the most enjoyable conversation I've had with anyone on the topic of work culture and why we operate the way that we do @outseta.com.

Also my first podcast recorded in a Trulli house!

www.youtube.com/watch?v=qTbC...

PSA on links: On Bluesky, there’s no limit to the number of links you can share, and they will receive the same visibility as your other posts 💙

The next member of team @outseta.com signed on today! 🎉

Another engineer focused on building product. Excited for our team and customers!

What Keeps Me Up At Night As A Start-up Founder | Outseta After 8+ years as a start-up founder, I realized I there's only one thing that really keeps me up at night.

Here's what *actually* keeps me up at night as it pertains to @outseta.com these days.

www.outseta.com/posts/what-k...

As Substack announces $100M in new funding, I'm just that much more impressed with what @ghost.org has done with no venture funding.

Today was one of those days where everybody was awesome, the work was a pleasure, and the journey was enjoyed.

Thank you! 🙏

Lessons in SaaS Customer Service from Responding to 21,623 Support Tickets | Outseta As a Co-founder of a SaaS start-up, customer service is simply part of the job. Here's what I've learned about SaaS customer service from responding to 21,623 support tickets over 8 years.

Lessons in SaaS customer service from responding to 21,623 support tickets over the last 8+ years.

www.outseta.com/posts/lesson...

No sir, I wouldn't consider your work to be "courageous."

You build software, sir.

Yea, it's a pricey little devil and kind of a pain in the ass to get to/from as well unfortunately but we found sort of the ideal school setup for out kids there so off we go.

San Sebastian September 1!

Coffee, sunrise, and support tickets.

One head, one vote.

A 2/3 majority vote is required for such decisions.

At @outseta.com everyone on our team gets the same compensation, same equity arrangement, and same voting rights (on things like selling the company) as the founders.

I couldn't sell the company if I wanted to w/o the team voting to do so—and we all win or lose on the same terms.

Whenever someone says the are "truth seeking" these days, what they are actually communicating is that they are seeking whatever is in their own best interests.

First email I read this week—from a founder and CMO who has pretty much seen it all.

This is how you get me all hot and bothered.

Trying my best!

Geoff Roberts Travel Photos from the places I'm living in 2025.

The first half of my 2025 in pictures—wouldn't trade it for the world. Spent living across:

🇧🇧 Barbados
🏴󠁧󠁢󠁳󠁣󠁴󠁿 Scotland
🇮🇹 Italy
🇪🇸 Spain
🇬🇷 Greece

@outseta.com grew faster than ever during this time.

A reminder to pursue your life with just as much vigor as you pursue you work.

geoffrobertstravel.com

This 4th of July I miss the America that I grew up in.

Alligator Alcatraz? Crypto grifts? A president who sells perfume? Stripping people of their health care?

This ain't it, folks.

We're on this planet for such a speck of time.

Profoundly sad that people who have so much care so little about doing anything that can tangibly improve the lives of those that have far less.

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Every sidewalk in Athens be like...

After I grumbled about not growing as fast as I'd like to in our 2024 review, the first half of 2025 has been fantastic.

June was @outseta.com 's best month ever... by a wide margin.

It's put us in a position to make our biggest investments ever in our team, product, and customers.

More to come!

Good plan!

I'm on a small island only accessible by boat.

It's been so windy, no boats have been allowed to come or go.

No one can leave to get home. People with trips planned can't get here.

Feels like the beginning of a horror movie, but looks like this.

I think sales is a *much* better use case for AI than customer service.

Sales is mostly information gathering and providing positive reinforcement. The "human" component is often what's most undesirable.

Customer service starts with a problem. And people are desperate for the human component.

Too many people waste years waiting to get the opportunity to show that they can do the work.

But more often than not you get the opportunity by doing the work before you're asked to.