Antoine Minoux's Avatar

Antoine Minoux

@antoineminoux.bsky.social

Software designer with 2x bootstrapped SaaS exits, building the customer support tool for modern SaaS (getfernand.com) + better email routing (improvmx.com)

345 Followers  |  131 Following  |  174 Posts  |  Joined: 06.11.2024  |  2.2997

Latest posts by antoineminoux.bsky.social on Bluesky

Preview
Fernand — The fast, calm customer support platform for SaaS Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts.

I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR.

www.getfernand.com

23.01.2026 14:31 — 👍 1    🔁 0    💬 0    📌 0
Preview
Smart snippets — Fernand Docs Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..!
help.getfernand.com/features/sm...

23.01.2026 14:31 — 👍 0    🔁 0    💬 1    📌 0

What I love about smart snippets, is that they can include a Webhook action.

That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.

23.01.2026 14:31 — 👍 0    🔁 0    💬 1    📌 0
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Run multiple actions from a single slash command, right in the composer.

—product craft series #002

23.01.2026 14:31 — 👍 1    🔁 0    💬 1    📌 0
Preview
Fernand — The fast, calm customer support platform for SaaS Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts.

I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR.

www.getfernand.com

20.01.2026 22:11 — 👍 1    🔁 0    💬 0    📌 0
Preview
Smart snippets — Fernand Docs Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..!
help.getfernand.com/features/sm...

20.01.2026 22:11 — 👍 0    🔁 0    💬 1    📌 0

What I love about smart snippets, is that they can include a Webhook action.

That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.

20.01.2026 22:11 — 👍 0    🔁 0    💬 1    📌 0
Video thumbnail

Run multiple actions from a single slash command, right in the composer.

—product craft series #002

20.01.2026 22:11 — 👍 0    🔁 0    💬 1    📌 0
Preview
Fernand — The fast, calm customer support platform for SaaS Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts.

I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR.

www.getfernand.com

19.01.2026 16:38 — 👍 1    🔁 0    💬 0    📌 0
Preview
Smart snippets — Fernand Docs Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..!
help.getfernand.com/features/sm...

19.01.2026 16:38 — 👍 0    🔁 0    💬 1    📌 0

What I love about smart snippets, is that they can include a Webhook action.

That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.

19.01.2026 16:38 — 👍 0    🔁 0    💬 1    📌 0
Video thumbnail

Run multiple actions from a single slash command, right in the composer.

—product craft series #002

19.01.2026 16:38 — 👍 0    🔁 0    💬 1    📌 0
Preview
Fernand — The fast, calm customer support platform for SaaS Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts.

I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR.

www.getfernand.com

16.01.2026 07:45 — 👍 1    🔁 0    💬 0    📌 0
Preview
Smart snippets — Fernand Docs Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..!
help.getfernand.com/features/sm...

16.01.2026 07:45 — 👍 0    🔁 0    💬 1    📌 0

What I love about smart snippets, is that they can include a Webhook action.

That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.

16.01.2026 07:45 — 👍 0    🔁 0    💬 1    📌 0
Video thumbnail

Run multiple actions from a single slash command, right in the composer.

—product craft series #002

16.01.2026 07:45 — 👍 1    🔁 0    💬 1    📌 0
Preview
Fernand — The fast, calm customer support platform for SaaS Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts.

I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR.

www.getfernand.com

15.01.2026 07:45 — 👍 1    🔁 0    💬 0    📌 0
Preview
Smart snippets — Fernand Docs Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..!
help.getfernand.com/features/sm...

15.01.2026 07:45 — 👍 0    🔁 0    💬 1    📌 0

What I love about smart snippets, is that they can include a Webhook action.

That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.

15.01.2026 07:45 — 👍 0    🔁 0    💬 1    📌 0
Video thumbnail

Run multiple actions from a single slash command, right in the composer.

—product craft series #002

15.01.2026 07:45 — 👍 0    🔁 0    💬 1    📌 0
Preview
Fernand — The fast, calm customer support platform for SaaS Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts.

I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR.

www.getfernand.com

14.01.2026 11:03 — 👍 1    🔁 0    💬 0    📌 0
Preview
Smart snippets — Fernand Docs Smart snippets are one of Fernand's powerful features, designed to supercharge your efficiency. Think of them as shortcuts to your most frequent actions. With just a few keystrokes, you can trigger various actions right from your conversation editor

Some users send Slack messages to their team channel, others send testimonial requests after a positive support experience, and I've even seen one case where someone sent chocolate programatically to users reaching out after an outage..!
help.getfernand.com/features/sm...

14.01.2026 11:03 — 👍 0    🔁 0    💬 1    📌 0

What I love about smart snippets, is that they can include a Webhook action.

That means a single /command can do the usual things like tagging, assigning, etc, but also trigger something outside Fernand.

14.01.2026 11:03 — 👍 0    🔁 0    💬 1    📌 0
Video thumbnail

Run multiple actions from a single slash command, right in the composer.

—product craft series #002

14.01.2026 11:03 — 👍 1    🔁 0    💬 1    📌 0

Turns out the hardest part isn't designing.
It's just starting.

14.01.2026 10:47 — 👍 1    🔁 0    💬 0    📌 0

I’ve been procrastinating on Fernand’s marketing site for almost a year, to a point where the marketing landing page doesn't reflect all the cool futures we've built on the product. That's quite embarassing...

14.01.2026 10:47 — 👍 0    🔁 0    💬 1    📌 0

Once the direction feels solid enough, I stop polishing in Figma and jump into code. That’s where things actually become real for me. I even rarely come back to Figma after that, except to export assets, or when I need to solve more complex things.

14.01.2026 10:47 — 👍 0    🔁 0    💬 1    📌 0

That’s usually how I work. I don’t use Figma to get things right. I use it to explore, mix ideas, try directions, delete a lot, and move fast without committing too early.

14.01.2026 10:47 — 👍 1    🔁 0    💬 1    📌 0
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I’m redesigning Fernand’s marketing site, and this is what my Figma looks like right now.

It’s an absolute mess.

Frames everywhere, half ideas, screenshots, random experiments, things that don’t belong together...

14.01.2026 10:47 — 👍 4    🔁 0    💬 1    📌 0
Preview
Fernand — The fast, calm customer support platform for SaaS Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

Shipping a great product isn’t only about launching big features. It’s about healing 1,000 paper cuts.

I’m collecting those small moments of product delight we've baked into @getfernand, and sharing them everyday on our way to $100k MRR.

www.getfernand.com

13.01.2026 07:45 — 👍 1    🔁 0    💬 0    📌 0

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