@citizensadvice.bsky.social
We are Citizens Advice - the people's champion. If you need advice, visit our website: citizensadvice.org.uk
Image shows a man looking at his phone with a worried expression. Text across reads, "Changing bill support for things like energy and water could save eligible households £950 a year".
The living standards crisis will worsen without urgent action.
Targeted bill support is needed. For energy alone, it could save 5.6 million households an average of £360 a year.
The government and suppliers must act now to stop people spiralling into debt.
Image of Julian and a colleague in a white frame. Text underneath reads: 'My own team and indeed our wider colleagues inspire me every day.' The Citizens Advice logo sits in the bottom corner with the text: 'We are Citizens Advice. The people's champion.'
Julian is inspired every day by his colleagues who work to make a real difference to people’s lives.
Read Julian’s story ⤵️
https://wearecitizensadvice.org.uk/julian-champions-tackling-injustice-01a15d86404c
#WeAreCitizensAdvice
UK Government anti-fraud campaign poster featuring a person looking anxiously at a laptop screen displaying a warning message about a pending delivery and the text 'STOP! Is this a real delivery? THINK FRAUD.'
Are you expecting a delivery? If you get a text asking for payment to release or redirect a parcel, it’s likely a scam.
Don’t be rushed – always check directly with the delivery company via their official website.
#BlackFriday
An individual looking concerned while reading a text message, with a warning about Winter Fuel Payment scams displayed in the background. "If you receive any text messages about Winter Fuel Payments, it's a scam"
⚠️ Scam warning!
If you get a text about Winter Fuel Payments, it’s a scam. Winter Fuel Payments are automatic, you don’t need to do anything.
Find out more ⤵️
https://bit.ly/2X31puV
Text reads: "These commitments mark a vital turning point. We hope the Government continues in this direction, as there's still more to do to ensure every household can live a life free from poverty."
"Scrapping the two-child limit and addressing high energy bills will prevent hundreds of thousands of children from growing up in poverty and help households across the country keep the lights on."
Our CEO responds to today's Autumn Budget ⤵️
https://bit.ly/4pDEOzb
Not sure if your home, or a home you’re thinking of moving into, is on a heat network?
Our website can help ⤵️
https://www.citizensadvice.org.uk/consumer/energy/energy-supply/problems-with-your-energy-supply/if-your-home-is-on-a-heat-network/
If you get contribution-based Employment and Support Allowance (ESA), you may be able to add income-related ESA if you're eligible.
You must ask for this before 1 December by phone or in writing to the DWP.
Find out more ⤵️
bit.ly/4rpxKb6
Person sitting on a couch, looking disappointedly at a shoe while holding a smartphone, with text 'Expectation vs Reality - Check reviews before trusting pictures on online shops.'
With Black Friday coming up, be alert to scams when shopping online.
Look for independent reviews of an item before purchasing to be sure of it's true quality 🛍️
Our advice can help if something's gone wrong with a purchase ⤵️
bit.ly/4irFNjC
Overhead view of individuals working at desks with computers in a busy office environment, overlaid with a magenta banner that reads "Resigning from work."
Resigning might feel like a good option if you’re struggling at work. However, it’s a big step and it’s important to think about your options first.
➡️ If you or your partner get any benefits, check if stopping work will affect them.
Find out more ⤵️
https://bit.ly/43GTx3L
Graphic highlighting that using payment services like Klarna and Clearpay are credit products that can impact your credit score, depicted with images of generic credit cards on a blue background.
Buy Now Pay Later can be a useful way of spreading the cost of large purchases, but failure to make payments will impact your credit score, and you could be referred to debt collectors 💸
🚨 Always read the T&C's, and make sure you know how much you'll have to repay and when!
Graphic with text "Do you have damp in your rented home?" set against a background showing signs of dampness on a wall.
Are you facing problems with damp in your home?
It’s your landlord’s responsibility to find out what’s causing the damp.
Here’s what you need to know ⤵️
bit.ly/3K7gjeo
Image shows 3 podiums showing the top performing parcel companies. They show Royal Mail came out on top, followed by Amazon Logistics in second place, and Evri and DPD in joint third place.
Our annual #ParcelLeagueTable is here! 📦
We compared the biggest parcel companies on delivery problems, accessibility, customer service, and trust.
So, who came out on top? ⤵️
Image of Julian. Text reads: 'Modern, trusted, supportive. The Citizens Advice logo sits in the bottom left hand corner with the text 'We are Citizens Advice. The people's champion'.
What 3 words would Julian use to describe Citizens Advice?
💙 Modern
💙 Trusted
💙 Supportive
#WeAreCitizensAdvice
Graphic with text that reads: 'Have you moved home in the last 5 years? Check if you are due money from old closed energy accounts.' Features a light bulb and flame icon on a blue background.
💡 Ofgem estimates £240 million is sitting in closed energy accounts.
Check you got a final bill from your old energy supplier — it might be hiding in emails, letters, or an online account. Contact your supplier if you think you’re due money.
More ➡️ bit.ly/47RMNB8
A person holding a cup and smiling while looking out a window, with a warning message about a scam regarding Winter Fuel Payments, stating payments are made automatically and no action is required.
⚠️ Watch out for Winter Fuel Payment scams!
If you receive texts about Winter Fuel Payments, or ‘Winter Fuel Allowance’ - it’s a scam.
Report suspicious texts by forwarding them to 7726 for free 🤳
That wraps up another incredible award ceremony. Congratulations to all the winners and nominees.
We think everyone across our service is amazing, and you’re all winners to us! 🎉
And the final award of the night is the power of our network award!
🏆 And the award goes to… the national corporate volunteering programme.
🏆 Our best client service innovation award goes to Citizens Advice South Gloucestershire.
🏆 And the award for best external partnership collaboration goes to RCJ advice
🏆 The championing wellbeing award goes to Citizens Advice North East Derbyshire!
🏆 And the championing equity, diversity and inclusion award goes to Citizens Advice Lewes District and Citizens Advice Brighton & Hove!
First up, it's the most impactful project awards. And the winners are…
🏆 Advice fit for the future - the Consumer Energy Debt Advice service
🏆 Close the gap - Citizens Advice Birmingham’s women’s services project
🏆 Take early action - Citizens Advice Liverpool’s Mind & Money project
It’s our favourite time of the year! It’s Citizens Advice Awards time.
Every year, we celebrate the incredible work that happens every day across our service.
Here are this year’s winners… 🥁
Adult holding a baby at a kitchen table, looking at documents with a concerned expression. Text overhead reads 'Worried about being able to top up your prepayment meter?'
⚠️ If you can’t afford to top up your prepayment meter, you might be able to get a fuel voucher.
The advice on our website can help you find a way forward if you're struggling to pay
➡️ bit.ly/3dRA4lu
Image of Julian from Citizens Advice SORT in a white frame. Text underneath reads: 'Julian champions tackling injustice.' The Citizens Advice logo sits underneath with the text: We are Citizens Advice, the people's champion.
“It’s a role that keeps me on my toes and means no two days are ever the same”
Our service is full of amazing people who work to make sure as many people as possible can get advice.
People like Julian.
Julian is a people’s champion.
Read more ⤵️
https://bit.ly/3LwhLrj
#WeAreCitizensAdvice
An infographic showing assistance data for 2024-25, detailing that 1.79 million people were helped over the phone, 627,000 people were assisted face-to-face, and 691,000 people received help via email.
In 2024-25 we helped:
➡️ 1.79 million people over phone
➡️ 627,000 people face-to-face
➡️ 691,000 people by email
Read more about our impact ⤵️
https://www.citizensadvice.org.uk/about-us/information/all-our-impact/
Image shows a blue speech bubble with text that reads, 'How is Universal Credit changing in 2026?'
The government have announced changes to Universal Credit that will affect everyone from April 2026.
The amount of Universal Credit you get will change. Read more on our website ⤵️
https://bit.ly/4ou7VVh
An adult using a laptop at a dining table while holding a baby, with breakfast items in front. Text overlay: 'Having trouble with your heat network supplier? Our specialist advisers can help.'
Do you live on a heat network? 🔥
If you’re having trouble with your heat network supplier, our consumer service can help 🤝
Contact a specialist adviser ⤵️
bit.ly/4oU6JdG
Collage titled 'A Winter's Tale' featuring four images: legs dangling off a bed with blue slippers, a snow-covered hand turning on a shower, a dog wearing a pink shower cap, and a snowman in a wintry landscape.
Using your heating controls properly can help you stay warm and save money 🔥✨
Set a timer so your home’s cozy when you need it (like in the morning!) and not wasting heat when you’re out.
Not sure how to use your boiler or heating controls? Try searching for the manual or a how-to video online!
Image of a person holding a smartphone surrounded by social media icons, with a pop-up reminder advising caution when acting on online financial advice.
The FCA has warned that some financial influencers break rules on financial promotions, giving regulated advice that isn't authorised.
Before acting on anything you see on social media, double check the information is complete, correct and suitable for your situation ☑️
Read more ➡️ bit.ly/4nJ6wJl
Image shows 2 women sat together at a table with a laptop and notebook in front of them, they are having a conversation. Text reads, 'Find out more about becoming a trustee'.
Do you want to give something back to your community and support vulnerable people in your area?
We’re looking for new trustees across England and Wales. Find out more ⤵️
https://www.citizensadvice.org.uk/forms/volunteering/opportunities/
Image shows a speech bubble with text 'We're very lucky to have such a wonderful and dedicated member on our Trustee Board'.
We’re so grateful to have such dedicated trustees who champion our work across England and Wales.
Thank you so much to all our amazing trustees!
#TrusteesWeek
