A festive graphic with a blue background featuring gold and white burst patterns resembling fireworks. The text reads "Happy Holi from Citizens Advice."
Happy #Holi 🎉
Wishing you a colourful celebration of love and joy from Citizens Advice! ❤️
Further measures like uprating Local Housing Allowance, ensuring access to social tariffs across essential markets, more investment in communities, and reducing the 5-week wait in Universal Credit should be the next steps in the government’s aim to improve financial security. 3/3
03.03.2026 13:42 — 👍 2 🔁 1 💬 0 📌 0We were pleased to see her defending the decision to scrap the two-child limit, something that will significantly reduce child poverty by the end of this Parliament. 2/3
03.03.2026 13:42 — 👍 1 🔁 1 💬 1 📌 0We welcome the Chancellor using her Spring Statement today to emphasise the UK government’s commitment to bringing costs down and improving living standards. 1/3
03.03.2026 13:42 — 👍 1 🔁 1 💬 1 📌 0
A person with a backpack and suitcase is in a busy airport. The text overlay reads, "Affected by ongoing flight disruption?"
If you’re flying from the UK, or with a UK/EU airline and your flight’s affected by disruptions in the Middle East, you’re entitled to be flown to your destination as soon as possible on any airline, plus meals and hotels if needed.
More ➡️ https://bit.ly/3276v9Q
Reporting scams can help to track down scammers and protect others.
You can report scams to:
➡️ 7726 for texts
➡️ report@phishing.gov.uk for emails
➡️ @ASA_UK for adverts
➡️ @royalmail for letters
Check what steps you can take ⤵️
https://bit.ly/4jyWeek
#ShopAware
Icon of a hand holding a bank card. Title reads ‘If you're ghosted by a seller…’ with a text box below ‘Check if you can get your money back’ and a check mark. Citizens Advice logo and hashtag #ShopAware at the bottom.
👻 Ghosted by a seller?
Whether it’s a missing pair of new trainers or a new dress that never arrived, there are steps you can take to get your money back if you paid by card or PayPal.
Our advice can help you be #ShopAware ⤵️
https://bit.ly/4qi4G4d
Text reads ‘Split seams?’ and points to a t-shirt icon. Below it, text reads ‘Soles coming apart?’ and points to an icon of a trainer. Text underneath it reads ‘You might be entitled to a repair, replacement or refund’. Citizens Advice logo at the bottom and hashtag #ShopAware at the top.
New clothes and shoes don’t match the online advert?
You may have legal rights if your item is:
🧵 Damaged or broken
🚫 Unusable
📸 Not what was advertised
Find out if you’re entitled to a repair, replacement or refund ⤵️
https://bit.ly/4qP83j2
#ShopAware
Alt text: Title reads ‘Parcel not yet delivered?’ with an arrow pointing to ‘Don’t chase the courier’ and final arrow points to a silhouette of a delivery box with the text ‘contact the seller’ and a green check mark. Citizens Advice logo and hashtag #ShopAware on the top.
📦 Still waiting on a parcel?
It’s the seller’s legal responsibility to make sure your order reaches you.
If it’s missing, ask for a redelivery or check if you can get a refund ⤵️
https://bit.ly/4sTC9E3
#ShopAware
Text based graphic with a thermometer sign in the top right. Text reads ‘You usually have: 14 days cooling-off period to change your mind and cancel or get a refund’. Citizens Advice logo and hashtag #ShopAware below.
Don’t feel stuck with an outfit you no longer want.
🌡️ When you buy an outfit online, you usually have 14 days of ‘cooling-off period’ to change your mind and get a refund.
Be #ShopAware and check your rights ⤵️
https://bit.ly/49GC9yq
Ever bought something online that ended up looking nothing like the photos?
We're receiving more complaints from customers as fashion retailers are increasingly using AI to promote their products ⤵️
https://www.independent.co.uk/tech/citizens-advice-consumers-shopping-east-midlands-b2925436.html
🚨 Spot the signs of fake online shops before buying.
Dropshipping shops can charge you high prices for low-quality clothing items by using AI photos which don’t match the real product.
Try our online tool to check if it’s a scam ⤵️
https://bit.ly/4aRbili
#ShopAware
🛍️ Do you know your rights when a clothes or shoes order goes wrong?
From fake online shops, delivery delays and refund policies - we can help you understand what you’re entitled to.
Find out what you need to know to stay #ShopAware online ⤵️
https://bit.ly/3NecxRS
The rain just keeps on coming!
Being stuck inside on cold, dark and wet days can cause our energy bills to creep up 📈⛈️
Our expert energy advice could help if you're worried about managing costs.
Find out more ⤵️
https://bit.ly/4aoHDPQ
A graphic shows the question "Is your smart meter working properly?" above an illustration of a smart meter display. The display features a pound symbol and the number 0.44, along with an icon resembling a flame.
If you think your smart meter isn’t working properly, there are checks you can make before contacting your supplier.
It's important to resolve any issues with your smart meter, or your bills could be estimated.
Our advice could help ⤵️
https://bit.ly/4rWNYrx
A building with a message in large text: "New regulations for heat networks."
Are you a heat network customer?
New regulations introduced in January mean stronger protections for you - clearer billing, fairer customer service, and better debt support.
Find out more ⤵️
https://bit.ly/4pWESJV
Image reads "Did you know? You only need a TV licence if you watch live TV or BBC iPlayer."
You only need a TV licence if you watch or record live TV, or use BBC iPlayer.
Learn more about who needs a TV licence here ⤵️
https://bit.ly/4kHmLqo
If you’re struggling to afford your energy bills - speak to your energy supplier as soon as possible.
More here ⤵️
https://www.citizensadvice.org.uk/about-us/information/speak-seek-save?utm_medium=social&utm_source=bluesky&utm_campaign=speakseeksave
School holidays are an exciting time for children, but they can be difficult to plan if you’re a parent on a budget. From balancing child care to affordable days out — there’s lots to consider.
Check out our top tips ⤵️
https://wearecitizensadvice.org.uk/school-holidays-on-a-budget-caa8bf7c661e
Citizens Advice volunteers wearing a blue lanyard, in conversation and smiling while holding white mugs. Text reads: ‘We’re celebrating student volunteers!’. Hashtag #SVW2026 in the top left which stands for Student Volunteering Week 2026.
Did you know we helped 2.71 million people last year find a way forward?
Thanks to our amazing student volunteers for being at the heart of our services in England and Wales 💙 we couldn’t do it without you!
More about volunteering with us ⤵️
https://bit.ly/4qlLKRo
#SVW2026
🌟 Volunteering helps to build key skills, training and experiences valued by employers.
Many of our student volunteers from local Citizens Advice go on to paid employment.
Bron from Citizens Advice Wirral shares how volunteering helped to shape her career ⤵️
#SVW2026
Title reads “What skills can I gain from volunteering as a student?” with 4 points below illustrated by an icon. 1. Speech bubble icon - Communication and interpersonal skills. 2. Puzzle piece icon - Problem solving and resilience. 3. Person with headset - Teamwork and professionalism. 4. Magnifying glass - Organisation and attention to detail. Text below is hashtag #SVW2025 which stands for Student Volunteering Week 2026.
💡 Are you a student looking to gain real life experience?
Volunteering with us can help you build key skills like communication, problem solving and teamwork - all while supporting your community!
Search for opportunities in your local area ⤵️
https://bit.ly/4tqSeBo
#SVW2026
Citizens Advice volunteers walking outside. Text reads “Build valuable work skills for the future”. Hashtag #SVW2026 at the top left which stands for Student Volunteering Week 2026.
Volunteering as a student can help you:
✅ Develop confidence
✅ Gain work experience
✅ Explore skills and interests
✅ Help your local community
Whether you’re exploring your future career or want to make a difference, volunteering offers many benefits ⤵️
https://bit.ly/4tc2s8m
#SVW2026
Text in the title reads “Student volunteers are at the heart of our services” with a silhouette of 3 people, the middle person is wearing a lanyard. Top right includes hashtag #SVW2026 which stands for Student Volunteering Week 2026.
Students from all walks of life dedicate their free time to volunteer with us.
They help people find a way forward through some of the hardest times.
Saffeen from Citizens Advice Ipswich shares more about the benefits of student volunteering ⤵️
https://bit.ly/4a3gBNP
#SVW2026
Title reads ‘You could volunteer in:’ followed by icons to represent different areas of volunteering available at Citizens Advice - advice (person wearing headset icon), social media (website icon), campaigns (megaphone icon), fundraising (pound icon), admin (mouse clicking icon) and research (pen and paper). Hashtag #SVW2026 at the bottom which stands for Student Volunteering Week 2026.
🤔 Did you know volunteering with us isn't just about giving advice?
You can explore other areas like media, research or fundraising to gain hands-on experience and develop new skills.
We offer a wide range of roles for students ⤵️
https://bit.ly/4rxzSMW
#SVW2026
Citizens Advice volunteers in a corridor smiling and talking to each other. Quote from Witness Service student volunteer reads: “I’ve played a part in getting them through the most challenging days in their lives”. Hashtag #SVW2026 at the top right which stands for Student Volunteering Week 2026.
⚖️ Attending court can be a daunting experience but our Witness Service student volunteers step into this space with empathy and reassurance.
They help witnesses feel supported, informed and less alone.
Read about their experiences ⤵️
https://bit.ly/4cboSR0
#SVW2026
Citizens Advice volunteers smiling and talking to each other outside, wearing Citizens Advice lanyards. Text reads: “Thank you to our student volunteers!”. Hashtag #SVW2026 on the top left which stands for Student Volunteering Week 2026.
We’re celebrating Student Volunteering Week 🎉
Our incredible student volunteers at local Citizens Advice and the Witness Service make a real difference every day.
Whether online, on the phone or in person, thank you for helping people find a way forward!
#SVW2026
Image shows a yellow speech bubble with text, 'Can I get help if I'm being evicted?'
You can only be evicted from your home if your landlord has followed the proper steps.
Our advice can help ⤵️
https://bit.ly/4teAqJz
Images hows a yellow shopping basket. Text reads, 'Pressured into buying something you didn't want?'
You have the legal right to a refund if:
➡️ you feel you were unfairly pressured into buying a product or service you didn't want
➡️ you were misled about the product or service you bought
Our advice can help ⤵️
https://bit.ly/4kflarE
The day after war was declared in 1939, Citizens Advice was set up to help advise people on rations, evacuations, national service and a range of wartime concerns.
86 years later and we're still helping people to find a way forward - whoever they are and whatever their problem 💙 #ThePeoplesChampion
