National Association of Healthcare Access Management (NAHAM)

📣 Current Members: Don’t let your NAHAM benefits expire!

From certification prep to career support, you know the value of NAHAM. Continue accessing your member benefits in 2026 — renew by Dec. 31! www.naham.org/page/Members...

📢 Patient Access Under Pressure: Leadership Roundtable

Join revenue cycle leaders on Oct. 15 at noon ET to explore solutions for staffing shortages, scheduling delays, insurance verification bottlenecks, EHR transitions and tech adoption. learn.naham.org/products/pat...

🍁 Fall into sharing your expertise! Patient Access professionals are invited to submit session proposals on innovative strategies, case studies and best practices through Oct. 25: www.naham.org/page/Call

Clear communication = better care. Patient Access experts Sarah Goad, CRCR, CHAM, and Gwen Collins share how delivering IMM and MOON notices with empathy transforms paperwork into patient empowerment. naham.org/page/ConnectionsEmpoweringPatientsThroughTransparency

📣 Current members: It’s time to renew your NAHAM membership for 2026! Renew by Dec. 31 to maintain access to resources, connections and opportunities that help you thrive in Patient Access.

🔗 www.naham.org/page/Members...

Workplace violence is a growing concern in healthcare. In this latest podcast episode, Susan Milligan, CHAM, CRCR, and behavioral health expert Sean Buzzard discuss how Patient Access teams can recognize warning signs and foster a safer environment. www.naham.org/page/Connect...

Save your spot! "Engaging Front-Line Staff on Accountability with a Growth-Mindset" is happening Wednesday, Nov. 12 at noon ET. Learn how Patient Access supervisors can inspire accountability by fostering a growth mindset, teamwork and open communication. learn.naham.org/products/eng...

📢 Join us for "Patient Access Under Pressure: Leadership Roundtable on National Challenges" on Wednesday, Oct. 15 at noon ET. Revenue cycle leaders will discuss staffing shortages, insurance verification delays and technology solutions. Register now: learn.naham.org/products/pat...

Don’t forget to register! Join NAHAM and FinThrive on Tuesday, Sept. 23, at 2 p.m. ET for a webinar on how hospitals are using AI and automation to transform Patient Access. Attendees will earn 1.0 NAHAM-approved contact hour. Register now: learn.naham.org/products/art...

Take the next step in your Patient Access career with NAHAM’s CHAA and CHAM programs, the industry standard for excellence. Certification validates your knowledge, showcases your expertise and positions you as a trusted professional. Apply by Nov. 30: www.naham.org/page/Certifi...

Presenting at the 2026 NAHAM Annual Conference is more than sharing your expertise — it’s an opportunity to advance your career and network with industry peers.

🗓️ Make your mark in Chicago this coming spring. Submit your proposal by Oct. 25: www.naham.org/page/Call

Join us Sept. 23 for the webinar, "Artificial Intelligence and Data at Work in Patient Access," to learn how hospitals are reimagining revenue strategies with AI and automation: learn.naham.org/products/art...

🌐 Explore the new NAHAM website!

Our redesigned site is faster, cleaner and built for you! Find certification info, events and resources with ease, and discover a new era of connection and professional growth. Start exploring today! 👉 www.naham.org

📢 Last chance! Don’t miss the next Front-Line Staff Webinar Series, From Tension to Trust: Supporting Patient Access Through De-escalation, on Wednesday, Sept. 10, at noon ET. Participants will learn to build confidence through effective communication. learn.naham.org/products/fro...

Certification is more than a credential — it’s proof that your knowledge and skills meet the highest standards in Patient Access. Apply between Sept. 1 and Nov. 30 to sit for the January CHAA or CHAM exam. Learn more and apply today:
www.naham.org/page/Certifi...

Join us for the next Front-Line Staff Webinar Series webinar — "From Tension to Trust: Supporting Patient Access Through De-escalation" — on Wednesday, Sept. 10, at noon ET. Learn more and register: learn.naham.org/products/fro...

🎉 New! Call for Posters at the NAHAM 2026 Annual Conference on April 28 - May 1, 2026! We’re excited to offer a unique opportunity to showcase your work in a more intimate setting, perfect for pilot projects or storytelling. Submit by October 25, 2025: www.naham.org/general/cust...

📣 Calling all Patient Access professionals! Share your expertise at the NAHAM 2026 Annual Conference happening April 28 - May 1, 2026. Submit your Learning Lab proposal by Saturday, October 25, 2025. Topics can include leadership, technology and more. www.naham.org/general/cust...

Missed out on #NAHAM2025? Purchase the NAHAM 2025 Annual Conference On-Demand Package to access recordings of both general sessions and learning labs: learn.naham.org/products/nah...

High-conflict personalities can turn a normal shift upside down. Get expert tips from Susan Milligan, CHAM, CRCR, on how to stay calm, set boundaries and keep yourself safe during tough encounters.
www.naham.org/page/Connect...

📣 Certified Patient Access professionals stand out. Are you ready to join them? Whether you're looking to advance your career or validate your expertise, NAHAM certification can open new doors. Apply by Aug. 31 to sit for the October CHAA or CHAM exam. www.naham.org/page/GetCert...

Don’t forget to join our webinar on Thursday. Vyne Medical will give an inside look at how Erlanger Health streamlined front-end workflow and improved revenue capture using one centralized platform. Register now:
learn.naham.org/products/fro...

Join us July 31 for the webinar "From Paper to Performance: Real-World Results of RCM Innovation at Erlanger Health" by Vyne Medical to learn how Erlanger Health streamlined front-end workflows and improved revenue capture by using one centralized platform. Sign up: learn.naham.org/products/fro...

Join us tomorrow at noon ET for the first session of our Front-Line Webinar Series, which will focus on empowering customer service by developing your representatives and enhancing the overall patient experience. Register now: learn.naham.org/products/dev...

Thinking about leveling up your leadership skills? The Patient Access Leadership Webinar Series is your answer!
Explore:
✔️ Soft Skills for Effective Leadership
✔️ Love-Based Leadership Culture
✔️ Patient Access Under Pressure
…and more!
learn.naham.org/products/pat...

Unlock the power of Patient Access to improve health outcomes! Join us and Centauri on July 15 for a live webinar that dives into how front-line staff can spot and address social determinants of health (SDOH).

Earn 1 NAHAM-approved contact hour.

Register now: learn.naham.org/products/the...

Patient Access pros play a vital role in addressing social determinants of health and improving care. Join us and Centauri Health Solutions on July 15 for a webinar on championing patient-centered care. www.naham.org/events/Event...

Time is running out! ⏰ Don't miss your chance to sit for the July certification exam — the deadline to apply is May 31. Secure your spot today and take the next step in your professional journey!

Learn more and apply now: www.naham.org/page/GetCert...

Thank you to all who joined us for #NAHAM2025 — we hope you enjoyed your time in Phoenix and are leaving with insights and ideas for taking Patient Access to new heights. We look forward to seeing everyone next year in Chicago!

NAHAM and THSA Unite to Standardize Newborn Naming Recommended by AHIMA National Standard for Naming Newborns Seeks to Eliminate Preventable Medical Errors and Protect the Tiniest Patients from Day One

NAHAM is proud to unite with the Texas Health Services Authority (THSA) to support the standardized newborn naming convention recommended by the American Health Information Management Association (AHIMA). Read the press release to learn more: bit.ly/3GuZ9p3