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Jeffrey Allen

@jallen300.bsky.social

I evangelise service design at the UK Ministry of Justice and work with policy teams to apply user-centred design to complex challenges. I care about #servicedesign #govdesign #media4good

149 Followers  |  78 Following  |  45 Posts  |  Joined: 18.09.2024
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Posts by Jeffrey Allen (@jallen300.bsky.social)

Really looking for to Wed night's TransformGov Talks on
Unlocking breakthrough innovation by planning for AI disasters
and daily habits for strategic storytelling...

Sign up here for interesting chat and free πŸ•πŸ•πŸ• (if you join in person in London): luma.com/sm09nslz

22.09.2025 09:06 β€” πŸ‘ 4    πŸ” 3    πŸ’¬ 0    πŸ“Œ 0
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"The machine (of government) is breaking before our eyes and if we're not careful it's going to be dismantled," says @jamestplunkett.bsky.social kicking off #SDinGov.

We'll be looking at how to bring a more curious, humble, and systemic mindset to the work of govt tomorrow afternoon.

17.09.2025 10:02 β€” πŸ‘ 7    πŸ” 2    πŸ’¬ 0    πŸ“Œ 0
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The rise of professions can transform how society functions, says @jamestplunkett.bsky.social at kickoff of #SDinGov... medium.com/@jamestplunk...

We'll be taking about the rise of the design profession in government at the end of the day today.

17.09.2025 09:52 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
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The project of our times… This is the cathedral we're all part of building as designers in government today, says @jamestplunkett.bsky.social kicking off #SDinGov. I'm here for it!

17.09.2025 09:33 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
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This please!

James Plunkett kicking off #SDinGov with a story in 3 chapters.

17.09.2025 09:09 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
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Psyched for another inspiring #SDinGov25! Thank you thank you thank you to the conference panel led by the amazing Jen Thompson for putting together a really exciting agenda!

17.09.2025 09:03 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
Preview
TransformGov Talks : Seventh event Β· Luma Speakers Antonio Weiss on his new book, "AI Demystified" Becky Miller, Defra, on designing policy with complex evidence live stream will be here : …

🚨 6PM, WED 25 June 🚨

Join us for the seventh TGT at the MoJ or online, with:

* Antonio Weiss on his new book, "AI Demystified"
* ​Becky Miller, Defra, on designing policy with complex evidence

lu.ma/jkd8jbzu

Please share! Thanks πŸ™.

09.06.2025 09:38 β€” πŸ‘ 0    πŸ” 3    πŸ’¬ 0    πŸ“Œ 0

Really looking forward to this! Join us next Wed... If you join in person in London there'll even be free πŸ•πŸ•πŸ• and (not free but always interesting) pub chat afterward!

24.05.2025 08:08 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Loving this edition! One question I'd like more insight on though: how should Nationwide clients feel about its recent takeover of Virgin Money?

And why are Nationwide's company ethos and lending policy scores so low?

Is there a way we can see the details behind particular companies' scores?

16.04.2025 08:14 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

Loving this edition! One question I'd like more insight on though: how should Nationwide clients feel about its recent takeover of Virgin Money?

And why are Nationwide's company ethos and lending policy scores so low?

Is there a way we can see the details behind particular companies' scores?

16.04.2025 08:12 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

@fulhamish.bsky.social would Fulham be any lower in the table today if they hadn't signed Andersen and Smith Rowe over the summer?

01.04.2025 20:44 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Missed this month's TransformGov Talk? Want to be the first to hear about next month's? Sign up for our newsletter here! transformgov-talks.kit.com/b6dac7cdd5

26.03.2025 18:18 β€” πŸ‘ 1    πŸ” 1    πŸ’¬ 0    πŸ“Œ 0
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UK GovCamp 2025: β€˜Test and Learn’, Missions, AI and more… GovCamp is an annual β€˜unconference’ where people working in and around government get together to talk about what’s on their mind. Held on…

I finally got around to synthesising all the thoughts running around my head since #ukgc25 last week... jallen300.medium.com/uk-govcamp-2...

What love to hear what others think about all this...

27.01.2025 11:18 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Lovely and inspiring chats with @cathydutton.bsky.social @daverog.bsky.social @trillyc.bsky.social @davidheath.org & so many others at #ukgc25 today. Thanks so much to all the campmakers (and sponsors!) for enabling this!

Look forward to seeing the reboot of #OneTeamGov @jacattell.bsky.social πŸš€

18.01.2025 19:28 β€” πŸ‘ 10    πŸ” 0    πŸ’¬ 2    πŸ“Œ 0
Quote: "you can only get so far without a tribe"

Quote: "you can only get so far without a tribe"

Thank you #ukgc25 ❀️

18.01.2025 16:54 β€” πŸ‘ 6    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
On a train at Abbey Wood station

On a train at Abbey Wood station

On my way #ukgc25

Looking forward to chatting to loads of inspiring people about how we go about 'Rewiring the state' to mainstream Test-and-Learn into the fabric of all our institutions!

18.01.2025 09:49 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

. @sammyjames.bsky.social re "Get me to the Mets, how do I get there?"... The 7 line from Grand Central Station of course!

Let us know next time you're in New York (between Apr & Oct) and my dad @jjaesqffc.bsky.social (the original Fulham-Mets fan) will be happy to show you around.

#LGM #COYW

03.01.2025 01:00 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

Listening to News Agents @lewisgoodall.com say the Greens need to 'be better' at the media game if they want the media coverage Reform gets. I hope Lewis will read Yuval Noah Harari's Nexus to understand why we desperately need institutions that rebalance the information game toward truthfulness.

22.12.2024 12:44 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Now I've been chatting to a friend/colleague about how services are commissioned in government (or by other big funders). Are there any really good examples of commissioners embedding user-centred design thinking and methods into their work?

17.12.2024 17:18 β€” πŸ‘ 0    πŸ” 1    πŸ’¬ 0    πŸ“Œ 0

yes, love this! In fact I was just quoting someone from that workshop during the conversation earlier today, but had forgotten it was from that workshop! 🫣 It was all about how economists estimate value all the time, and we service designers need to get better at doing the same thing!

17.12.2024 17:16 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Just chatting to a friend/colleague about how economists make assumptions and then use those assumptions to build cases for change. Got us thinking...

?? What can service designers learn from economists ??

Would love to hear what people think...

17.12.2024 15:11 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

What a delightful day... Still working on my "Test-and-Learn" lino cut postcards... Thanks for letting me be one of your crew for the day @sallyhalls.bsky.social!

14.12.2024 23:43 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

A TC classic

01.12.2024 16:08 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Does each government department therefore need an add-on directorate responsible for driving long-term systemic change, by bringing together the policy, operational & digital teams working within that sector already? Or do we need a centralised function working across all of govt to do this?

5/5

18.11.2024 18:42 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

So I’ve started wondering -- have I got it wrong? Do ministers and senior leaders not actually see policy teams as the people responsible for driving long-term systemic change within complex systems? Is the real problem that no one within government has that mandate?

4/5

18.11.2024 18:40 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

But in recent years, I haven’t seen any real drives to reform the policymaking process -- a few tweaks around the edges, sure, but not any serious approaches to enact the wholescale change that would be needed to implement a new approach. (Please do correct me if I'm wrong here!)

3/5

18.11.2024 18:40 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

A core part of my theory is that government policy teams should see themselves as β€˜stewards of complex systems’, and therefore policymakers should be taking approaches to problem solving rooted in continuous learning, testing, and adaptation.

2/5

18.11.2024 18:39 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

I’ve been thinking a lot about how government can function in ways that are more aware of and responsive to ordinary people’s needs...

1/5

18.11.2024 18:38 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0
Preview
International Design in Government: Helsinki Conference 2024 The Helsinki Conference 2024 of the International Design in Government Community takes place from 1–2 October 2024. Its theme is β€˜Systems change and futures’.

230 participants from 30+ countries at this year's International Design in Government conference. ❀️
international.gov-design.com/helsinki2024/

Loving that 23 volunteers took notes and shared summaries of all sessions on Miro! What a brilliant and accessible knowledge repository.

02.10.2024 12:55 β€” πŸ‘ 3    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
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Really enjoying this behavioural insights workshop run by govt of Estonia, Talinn city gov, and Finland Prime Minister's office at #govdesign

Thinking about how to enable (or block) people from keeping chickens at home led us to think about how to use *nudges* and *remove sludge* from our policies.

02.10.2024 11:51 β€” πŸ‘ 7    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0