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Brian Shea

@sheaconsulting.bsky.social

Salesforce Architect, Technical Consultant | 17x Certified | Independent Consultant since '12 | Dreamforce, TDX Speaker

333 Followers  |  258 Following  |  69 Posts  |  Joined: 16.11.2024  |  1.9295

Latest posts by sheaconsulting.bsky.social on Bluesky

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You're Not Late to AI: Why the Real Work Is Just Beginning Last week I delivered a talk at Boston World Tour: 3 Use Cases For Getting Started with Agentforce. During conversations before and after, a common theme came up: lots of Salesforce professionals feel...

[New Article πŸŽ‰] You’re Not Late to AIβ€”You’re Right On Time (and Here’s How to Begin) // 5 practical ways to start building your AI skillset, focused on long-term value, not hype. Hope it’s helpful!
www.linkedin.com/pulse/youre-...

03.07.2025 12:59 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
TDX25 SFBen party

TDX25 SFBen party

One of my favorite pics from #TDX25. Great seeing you @robsalesforce.com and @aaroncrear.bsky.social !

12.03.2025 13:46 β€” πŸ‘ 8    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

yeah @janeenm.bsky.social!! πŸ™Œ

06.03.2025 18:51 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

πŸ˜‚

28.02.2025 21:49 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

LOL: No sweat @louiselockie.bsky.social , I hear you :)
Looking forward to seeing you next week! πŸŽ‰

28.02.2025 21:49 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
Admin's Guide to Building Secure & Compliant AI Agents

Admin's Guide to Building Secure & Compliant AI Agents

I'm looking forward to presenting Admin's Guide to Building Secure & Compliant AI Agents at next week's #TDX25. See you there!

27.02.2025 21:12 β€” πŸ‘ 5    πŸ” 1    πŸ’¬ 2    πŸ“Œ 0

It was an awesome event!! Thanks to everyone who helped organize and everyone who attended. Great kickoff to 2025 for the Boston Salesforce Community. πŸŽ‰

12.02.2025 15:39 β€” πŸ‘ 3    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
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Just stumbled across the demo account from my Admin's Guide to Integrations session from last year's TDX. High quality demo data here πŸ˜‚

06.02.2025 18:30 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
Staying current as architect Lilith Van Biesen Capgemini
YouTube video by Elements cloud Staying current as architect Lilith Van Biesen Capgemini

As a SF Architect how do you stay current with new tech? Lilith Van Biesen: sometimes you just need to know the high level concepts, sometimes you need to go deep into the nitty gritty. Nice interview @iangotts.bsky.social @elementscloud.bsky.social
www.youtube.com/shorts/-u_06...

31.01.2025 16:12 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

hi @catptains-log.bsky.social!!

26.01.2025 23:31 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Congrats @nadina.bsky.social and @jwlisbon.bsky.social !!

18.01.2025 00:13 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0
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Build AI automations powered by your company data Cassidy securely integrates with your tools, leveraging company knowledge to automate tasks with assistants and workflow automations.

Salesforce friends, has anyone used Cassidy AI? Just encountered this tool recently and it seems like a simple AI workflow tool. Like the Zapier of Agentic AI (lots of simple pre-built connectors to popular apps, point and click config, etc). Anyone have experience with this?
www.cassidyai.com

17.01.2025 18:50 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

Indexing: what fields / metadata is agentforce using to find & interpret articles?
Index refresh: the documentation says that the Knowledge base is indexed daily but can be manually indexed. but the "Refresh Data Source" button is greyed out on the Agent Action. (5/x)
Anyone have experience w this?

28.12.2024 17:22 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

Questions:
Does anyone have any experience or documentation about using Knowledge with Agentforce? Specifically:
Tips for structuring Knowledge articles?
Tips for structuring agent/topic instructions for Knowledge use case?
Tips for configuring the Einstein Data Library? (4/x)

28.12.2024 17:18 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

All articles are written in a similar format so the quality of the title / summary / content does not seem to be what is causing the inconsistency. All articles have clear title and summary. (3/x)

28.12.2024 17:17 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

Issue: it seems like the agent is able to use some of the article very effectively (synthesizing multiple pieces of information from an article, detecting subtleties of an article, etc), but other articles not so much (missing main points from an article, etc). (2/x)

28.12.2024 17:16 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

Salesforce Knowledge + Agentforce question // I'm building an agent with the "Answer Questions with Knowledge" ootb action. The knowledge base is relatively small (a few dozen articles) with articles structured in consistent Q&A format (each article answers one discrete question). (1/x) 🧡

28.12.2024 17:15 β€” πŸ‘ 0    πŸ” 1    πŸ’¬ 1    πŸ“Œ 0
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Agents + Topics + Actions + Prompts: Nice diagram by Ashish Agarwal breaking down the component parts of Agentforce.
www.asagarwal.com/overview-of-...

26.12.2024 21:42 β€” πŸ‘ 5    πŸ” 3    πŸ’¬ 0    πŸ“Œ 0
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here's the original. :) @melshep.bsky.social @andrewrusso.bsky.social @jenwlee.bsky.social @sfdckokua.bsky.social @joshbirk.bsky.social @justguilda.bsky.social

16.12.2024 19:51 β€” πŸ‘ 3    πŸ” 1    πŸ’¬ 1    πŸ“Œ 0

πŸ˜€

16.12.2024 19:36 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

lol

16.12.2024 19:35 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
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From last year's #TDX @melshep.bsky.social @andrewrusso.bsky.social πŸ˜‚

12.12.2024 18:02 β€” πŸ‘ 14    πŸ” 0    πŸ’¬ 3    πŸ“Œ 0
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a man with long hair and a beard is standing in front of a sign that says " you got this " ALT: a man with long hair and a beard is standing in front of a sign that says " you got this "
04.12.2024 02:50 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

for you maybe πŸ˜‚

02.12.2024 00:54 β€” πŸ‘ 4    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

omg Pats red zone offense is terrible 😭

01.12.2024 18:29 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0
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a man in a patriots jersey sits with his helmet on his lap ALT: a man in a patriots jersey sits with his helmet on his lap
01.12.2024 18:24 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

πŸ‘Ž 🀣

01.12.2024 18:22 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

#makingheadlines

01.12.2024 18:21 β€” πŸ‘ 1    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0

I don't think so :(

01.12.2024 18:21 β€” πŸ‘ 0    πŸ” 0    πŸ’¬ 0    πŸ“Œ 0
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Belichick No Fun GIF ALT: Belichick No Fun GIF

Pats v Colts!! πŸ™Œ @melshep.bsky.social @mikemartin.me

01.12.2024 18:20 β€” πŸ‘ 2    πŸ” 0    πŸ’¬ 1    πŸ“Œ 0

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