Stacy Sherman ~ Doing CX Right

There are kind people in the world. I have proof.
Got off plane without pickleball paddle. Days went by. Was sure it was gone forever. Someone gave to Lost & Found without a note. Thx to anonymous person. Didn't just return gear; you reminded me how much goodness is out there.
I’ll pay it forward!

Does love belong at work?⁣ Not romance. I mean genuine, professional love. Strategic love. The kind that creates positive emotional connection at every interaction.⁣ Many leaders say no. I say yes. Read why ⁣⁣https://www.linkedin.com/pulse/does-love-belong-workplace-stacy-sherman-kp29e
#DoingCXRight

⁣👇Big announcement: globalgurus.org/customer-exp...
Yay to friends on list. Yay me🎉⁣ & those not on list who are making a huge difference

Customer eXperience is improving & not by accident. A real movement is happening thanks to the work we’re collectively doing. Cheers to happy news
#DoingCXRight℠

Many companies claim they focus on Customer eXperience, yet wonder why they are LOSING revenue and top talent.

It’s because they’re not Doing CX Right℠ and closing that gap can be the biggest brand differentiator.
Not sure what to do?
Let’s chat. 💬
⤵️
DoingCXRight.com

Leaders making workforce cuts: Your layoff communication strategy is either protecting your reputation & revenue or damaging both. Your customers, future hires & competitors are watching how you exit people.
My advice👇
www.linkedin.com/posts/stacys...

@businessinsider.com #DoingCXRight

YouTube video by Stacy Sherman - Doing Customer eXperience Right What advice would you give to your younger 20 year old self? (Listen & Pay it forward.) #leadership

What would you tell your 20-year-old self if you could go back in time? I've asked 200+ people. Today's wisdom comes from Zach Picon (happy birthday!🎂)
His answer?🔥
💬 Comment below & tell me your answer
🎧 Full convo-Doing CX Right Podcast Ep 18DoingCXRight.com/podcast

youtube.com/shorts/T-o-W...

Not only do customers love Trader Joes, but their staff do too. Check out the 9 hidden perks. What a fabulous case study about gaining a positive reputation and loyalty for all the right reasons! - DoingCXRight

Not only do customers love Trader Joes, but their staff do too. Check out the 9 hidden perks. What a fabulous case study about gaining a positive reputation and loyalty for all the right reasons!

#DoingCXRight

www.msn.com/en-us/money/...

YouTube video by Stacy Sherman - Doing Customer eXperience Right Best Leadership Advice: 200th Doing CX Right Podcast Highlights

What’s the BEST leadership advice you’ve received or given?⁣ I curated actionable insights for you from my 200 #DoingCXRight podcast episodes.
Reminder: leadership isn’t separate from Customer eXperience; ⁣It creates it.
Watch + tell me what resonates
www.youtube.com/watch?v=b3EV...

Jan 1, 2026 fortune 🥠 cookie advice. It’s a keeper.

Jan 1, 2026 fortune 🥠 cookie advice.
It’s a keeper.

It’s Jan 1. Many people set goals for revenue, fitness & productivity. Here’s a different one: Be the person people remember for how you made them feel.

Today, pick 1 person & send: “I appreciate you for ___. It helped me because ___.”

Write from YOUR heart, not AI

#Doingcxright

Company leaders are investing heavily in AI & automation. Yet ask me “Why are our profitable customers leaving?” (Talented employees too?) My receipt explains why👇
While the tech stack costs a fortune #DoingCXRight® basics are free
Total cost: $0
Total impact: priceless
That’s the ROI of being human

“I don’t have a Customer eXperience role.” ⁣
I hear that all the time.⁣
Yet, I challenge you to rethink that. Here’s why 👇

#Doingcxright #conferencespeaker
⁣

68% of CEOs Will Boost AI Spending in 2026: Good or Bad for Customers? (The Verdict Revealed) - Doing CX Right Companies are betting big on AI, yet less than half see returns. Read why the 'Heart & Science™' CX approach is the right way to ensure ROI.

68% CEOs plan to increase spending on AI in 2026. Yet, less than half of projects deliver expected ROI.
Is MORE AI investment good or bad for customers?
I’ve got answers from Teneo + Verizon Business research+ share my expert views.
Read & subscribe to #DoingCXRight blog now
bit.ly/DXR_AISpend2...

Mission accomplished. 🎤 More people will be Doing CX Right®‬ tomorrow!

What’s the best leadership advice you’ve ever received or given?For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of th... Best Leadership Advice: 200th Doing CX Right Podcast Highlights

Empower your people to take care of the customer. When employees have the freedom to solve problems, customers feel it in positive ways. Listen to Doing CX Right®‬ 200th podcast episode: a compilation of best leadership advice for lasting success.
zurl.co/LWsAv

#Doingcxright #leadershipadvice

If you could go back in time and give advice to your younger 20-year-old self, what would you say? Here’s my answer👇

Listen to 200 other answers on Doing CX Right® podcast: iTunes, Spotify, YouTube, etc

Many leaders focus on Customer eXperience but overlook a critical truth.⁣ When a partner cancels a reservation, mishandles support, or fails to deliver on a promise, customers don’t blame the partner. They blame your brand.⁣ Hold partners to same standards as internal teams.

#DoingCXRight

What Does Doing Customer Experience Right™️ Mean To You? I’m on a mission to show what great looks like in real life, sometimes delivered by people who don’t have “CX” or “leader” in their title. They take ownership as they want to vs. wait for permission.
Watch. Learn. Pay
Doing CX Right®‬ forward

YouTube video by Stacy Sherman - Doing Customer eXperience Right Have You Ever Fired a Customer? It just might be the best decisions for your business and team!

Have You Ever Fired a Customer?
Sounds bold, yet sometimes sending them to the competition ensures the right customers get the attention they deserve & protects the culture that empowers employees to deliver customer excellence

🎧 #DoingCXRight Podcast. Guest: Seth Godin
youtube.com/shorts/HbyBD...

Flights are cut due to government-mandated reductions. Disruptions are unavoidable. Yet, 3% Employee Benefit & Retention surcharge is a different story. Not payable to staff. Barista couldn’t explain it. She’s confused as am I, the customer. That’s the experience we remember!

Flights are cut due to government-mandated reductions. Disruptions are unavoidable. Yet, 3% Employee Benefit & Retention surcharge is a different story. Not payable to staff. Barista couldn’t explain it. She’s confused as am I, the customer.
That’s the experience we remember!

If you could go back in time & give advice to your younger 20 yr old self, what would you say?
I love Greg Melia's words of wisdom. (CEO at CXPA)
May the younger generation in high school & college listen 🎥.
Happy birthday Greg🎈🎂

🎧 #DoingCXRight podcast Ep. 51

My mom taught me: if you don’t ask, the answer’s 100% no.
So here I am—asking. Can I have your vote? 🙏

I’m on the Global Gurus Top 30 Customer Experience list. Your vote decides the final ranking.
👉 globalgurus.org/vote/custome...

Mom, bet you're you're enjoying ‘I told you so’ energy right now😉

When team members understand how their actions impact customers, engagement rises. Recognition and accountability must go hand in hand. Empower your people to own the experience. That’s #DoingCXRight.
#CustomerExperience

Leaders say “the customer comes first,” but it’s not measured anywhere.

Do this today:
Add one measurable customer outcome to your team’s scorecard like “reduce repeat complaints by 20% this quarter.”

If it’s not tracked, it’s not a priority.
#DoingCXRight #CustomerExperience

Customers give you ideas, and then they hear nothing.

Go do this today:
Pick three customers who recently shared feedback.
Send a short note:
“Thanks for your idea about [X]. Here’s what we did with it.”
A simple update turns feedback into stronger relationships.
#DoingCXRight #CustomerExperience

You’re collecting data from surveys, chats, and reviews, but no one knows the full picture.

👉Go do this today:
Gather the past 30 days of feedback into one document.
Highlight the top five repeated words or phrases.
That pattern shows where to focus first.

#DoingCXRight #CustomerExperience

Describe the future of the contact center in 1 word. Go!👇 #Doingcxright

Describe the future of the contact center in 1 word.
Go!👇

#Doingcxright

Your team meets weekly to “discuss feedback,” but nothing changes.

👉Go do this today:
Pick one customer issue that’s been mentioned more than three times.
Assign a single owner and require an update by Friday.
Small, visible wins build momentum.

#DoingCXRight #CustomerExperience

How To Turn Painful Customer Complaints Into Profitable Growth - with Stacy Sherman Stop guessing what customers want. Learn how to get and use Customer Intelligence to boost loyalty, sharpen decisions & outpace competitors.

When a customer shares a problem, do not let it sit.

Go do this today:
Set a rule: all customer feedback must be reviewed and routed to the right owner within 24 hours. Speed of response builds trust.


Learn more on #DoingCXRight Podcast episode with Michael Nguyen.
zurl.co/J8uVT

Calling everyone “Guide” blurs the line. It treats tech & humanity like interchangeable experiences. They’re not. Use titles reflecting care not cleverness. Deliver on promises. Language matters, shaping how people feel & what they do next. It matters FAR more than you think™

#Doingcxright