Stacy Sherman ~ Doing CX Right

Learn more about the origin of Customer Service Week and CX Day and ways to celebrate all year: Article + podcast Ep 192 featuring Greg Melia, CEO CXPA
www.linkedin.com/in/gregmelia/
doingcxright.com/2025/10/05/...

Happy #CXDay & #CustomerServiceWeek! Don't let this celebration end on Friday. Celebrate wins, empower teams, thank customers, & fix root causes with AI. Turn this week's energy into the foundation of your culture. That’s Doing CX Right®.
Ep 192 w/ Greg Melia → link in comments.

Missed #CXDay? That's okay. Loyalty isn't won on a holiday; it's earned by the experience you provide every single day.
#Doing CX Right® Tip: Find your #1 customer complaint from the last 30 days. Assign a leader to own it & implement one small change to fix it within 48 hours.
#Customerserve #CX

When you celebrate #CXDay and #CustomerServiceWeek all year long, you stop settling for mediocrity of "satisfied" customers and start benefiting from real value: increased revenue, stronger retention, a top-tier brand reputation, and a fulfilled team. That's #DoingCXRight®

6️⃣ Turn Customer Service Week into a launchpad for lasting change. Apply what you’ve learned to refine systems, empower people, & build a culture where a customer-first mindset is the team’s natural default.

5️⃣ Use AI to find the root cause of recurring customer issues and enable your team to fix them at the source. By eliminating obstacles early, people can spend less energy troubleshooting and more time focusing on personal connections that keep customers loyal.

4️⃣ Call customers daily to say "thank you." Gratitude is your most underused retention strategy. It’s how you show a customer they’re a relationship to be valued, not just a transaction to be processed.

3️⃣ Empower your team to solve customer problems without escalation. Trust is the ultimate motivator. An empowered employee can turn an at-risk customer into a lifelong advocate in a single interaction.

2️⃣ Craft Emotional Highs™ that become customer's favorite brand memories. Small gestures, like a handwritten note or a thoughtful follow-up on a previous conversation, create lasting impressions that no discount ever could.

1️⃣ Ignite team passion by celebrating customer-centric wins daily. Recognition fuels performance. When teams see how their work directly impacts customers, it reignites purpose and pride.

It’s my favorite time of year—CX Day & #CustomerService Week—when we shine a light on people who are the heart of business: your team, partners, & customers. Don’t let the celebration end on Friday. Here are 6 ways to turn this momentum into the foundation of your culture🧵👇

It’s #CXDay, a reminder for leaders to focus on customers and employees. Design “Emotional Highs™” that change how people feel, so they change what they do (return, promote, stay). #DoingCXRight Tip: Have execs personally call to say “thank you.” #CustomerServiceWeek

CX Day & Customer Service Week: How Top Companies Make It Year-Round - Doing CX Right Learn how companies turn CX Day and Customer Service Week into strategic levers that boost loyalty, elevate culture, and drive revenue growth.

Today is #CXDay, a global celebration of customer experience. Instead of asking “How do we fix complaints?”, ask “How does every team, from marketing to finance, create a seamless journey?” Have each department choose one way to make life easier for customers this month. #DoingCXRight
zurl.co/QdvmQ

Customer eXperience starts at the top.
When leaders model empathy and curiosity, teams naturally follow.
#DoingCXRIght Tip: Begin your next meeting with one question: “How will this decision impactour customers’ lives?”
#CustomerServiceWeek #CX

CX Day & Customer Service Week: How Top Companies Make It Year-Round - Doing CX Right Learn how companies turn CX Day and Customer Service Week into strategic levers that boost loyalty, elevate culture, and drive revenue growth.

It’s Customer Service Week! A time to honor frontline teams, the face of your brand. For leaders, it’s also a chance to ask: “How can we make their jobs easier by improving CX?” #DoingCXRight Tip: Celebrate one employee who went above & beyond.
#CustomerServiceWeek #CX
zurl.co/EhuEh

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What does Doing Customer eXperience Right™ mean? Meet David at CVS. I caught him in the act.

Watch my short video and you'll understand that for David, CX isn’t a script. It’s about making sure customers leave better off than when they arrived.

Are you #DoingCXRight?
youtube.com/shorts/BhT6z...

192. Emotion as Currency: The New ROI of Customer Experience | Stacy Sherman Podcast Episode · Doing Customer Experience Right‬ with Stacy Sherman · 09/29/2025 · 17m

You say "customer delight." Your CFO hears "untrackable cost." Time to change conversation. Doing CX Right‬ podcast highlights Emotion as Currency to prove ROI of Customer eXperience

Seasonal retail hiring is projected to fall to lowest level since 2009 recession.⁣ This signals major trouble for the holidays. It's a warning for your business, even if not in retail.⁣ Here’s why & how to turn it into your strategic advantage.
#Doingcxright

Are you still tracking “agent satisfaction”? Ask instead: Do your service agents feel fulfilled, clear career growth, personal goals backed, real purpose in their work? That fulfillment reduces attrition and lifts customer interactions you can measure.

#DoingCXRight

A brand-new OpenAI report shows how people use ChatGPT for ideas, tasks & business strategy.

But…I’m surprised by what people aren’t using it for, like turning customer reviews & comments into actionable insights that boost revenue.

👉 What I mean? Watch my video & let’s chat:
zurl.co/Nyi9H

Strange feeling to be on a plane today 9/11. Hard to describe. Thought airline employees would be extra kind. Travelers would engage in friendly conversations as humans having a shared experience. Wasn’t like that. My brain doesn’t comprehend any tragedies. My heart feels deeply

Strange feeling to be on a plane today 9/11. Hard to describe. Thought airline employees would be extra kind. Travelers would engage in friendly conversations as humans having a shared experience. Wasn’t like that. My brain doesn’t comprehend any tragedies. My heart feels deeply!

Doing Customer Experience (CX) Right Learn how Stacy Sherman, speaker, author and advisor, can help you retain profitable customers and valued employees by forming unbreakable connections that competitors can't disrupt.

Chasing short-term gains with extreme work schedules might feel productive, but it actually damages your customer experience. My latest podcast explains the risks and better options. Learn more at zurl.co/ac86F
#DoingCXRight

Doing Customer Experience (CX) Right Learn how Stacy Sherman, speaker, author and advisor, can help you retain profitable customers and valued employees by forming unbreakable connections that competitors can't disrupt.

Some AI and tech companies call 9 a.m. to 9 p.m., six days a week, “the new formula for winning.” I call it a recipe for burnout and broken customer experiences. Here’s why and what you must do to boost retention and revenue.
Learn more at zurl.co/vzdKE
#DoingCXRight

Doing Customer Experience (CX) Right Learn how Stacy Sherman, speaker, author and advisor, can help you retain profitable customers and valued employees by forming unbreakable connections that competitors can't disrupt.

Align company processes with your values. Employees notice when actions don’t match words. Give them freedom to solve problems quickly. Customers get better service naturally. That’s #DoingCXRight.
Learn more at zurl.co/3JV0M

Doing Customer Experience (CX) Right Learn how Stacy Sherman, speaker, author and advisor, can help you retain profitable customers and valued employees by forming unbreakable connections that competitors can't disrupt.

When employees run on empty, customers notice. I say, “Your employee experience is your customer experience.” Protect mental health and set clear boundaries. That’s #DoingCXRight.
Learn more at zurl.co/4DcFK

It's fascinating to hear business leaders say they want to improve their customer experience (CX) to gain a competitive edge, yet only measure Net Promoter Score (NPS). That's a good starting point, but why stop there? In fact, don't.

Are you #DoingCXRight?

www.DoingCXRight.com/blog

Happy Pickleball Day ~ Aug 8. (Google it. I didn’t make it up.) 🏓 = a game changer. More like a life changer. Really!

Happy Pickleball Day ~ Aug 8. (Google it. I didn’t make it up.)

🏓 = a game changer. More like a life changer. Really!

Do you have a 'Rare Opportunities' Bucket list?⁣ Bold ideas? Too “who do I think I am” to say out loud.⁣⁣ I made mine when corporate career paused. 1 dream: Being on Times Square billboard for a purpose that matters. It just came true
Write a list & pursue it
#DoingCXRight @nasdaqcenter.bsky.social

Why Measuring Customer Sentiment Is Your Next Competitive Edge Operations are running smoothly. Customer issues get resolved, and satisfaction scores appear good.

You’re likely tracking customer satisfaction scores & resolution time. But that’s not enough. A “satisfied” customer might not come back. Fast service doesn’t guarantee growth.
What drives real results?
How customers FEEL during the journey.
Read more + Subscribe
👉 www.linkedin.com/pulse/why-me...

SiriusXM launched a new $7/month plan, offering 130+ channels with limited ads. Available in-car & via app.⁣ Providing customers with options and transparent... 3 Smart Strategies To Retain Your Customers When Changing Product and Service Prices

SiriusXM launched new $7/month plan, offering 130+ channels with limited ads. Available in-car + app.⁣ Providing customers with options & transparent pricing upfront is a smart move. Wasn't always the case. Hear story + smart retention tactics.