Ben #ActNow 🔥🌳🌊

From outputs to outcomes: redefining public sector success Every week when we catch up as a group, our discussions keep coming back to a single, frustrating realisation: our public services are incredibly good at staying busy, but we are struggling to move th...

An appointment is an activity. A healthier life is a result.

If we want to move the needle on climate or health, we have to stop measuring what we spent and start measuring the difference we made.

Read why the project model is broken: transform.wales/blog/2026/fr...

#Wales #PublicSector (2/2)

Real change is built through small, consistent acts:

• simplifying
• redesigning around users
• stopping what doesn’t work

On their own, they seem minor.

5 boardgame covers. Duel, survive, Clans of Caledonia, Dune Imperium Uprising, thunder road vendetta.

Want to play moooooore irl #boardgames. Feb had not enough.

🔭 Next up: sharpen the plan for 26/27. Look at what more we can get and do with performance data. Keep building the case for doing things differently.

#govdesign 6/6

🛏️ Discussed how to embed user-centred design into the Service Transformation programme’s strategy, structure and operations, with its Lead Product Manager and Lead Content Designer.

#govdesign 5/6

🔎 Reviewed research and performance data insights from Q3 to identify potential future priorities, with feedback from team on how to improve next time.

#govdesign 4/6

🤓 Putting together a subject matter expert 'sense-check group' for potential Service Manual changes.

🎯 Drafted OKRs for the next couple of quarters, which we’ll discuss at Service Transformation programme’s away day in Manchester on Monday.

#govdesign 3/6

🩰 Planning for turning our long‑term vision into practical steps we can actually start delivering now and over the next year or so.

#govdesign 2/6

As a public servant I write regular notes to show what my team and I are doing with GDS's Service Standard & Service Manual. In the last week or two we have...

🛠️ Completed many fixes, updates, corrections, stylistic improvements across the Service Manual.

#govdesign 1/6

Compensated for suppressing emotions in favour of business gains.

Looking forward to @jukes.ie's session at the Product Manager community meetup tomorrow - 'We're supposed to work in the open. How's that going?'

Yes. Very hard, and possibly unnatural (like much of working life) not to have v emotional reactions. Which I suppose what's known as being professional.

When things go wonky at work, I shrivel, feel quiet and small, and yearn for just boardgames, sleep, booze and running a campsite. I'm not sure if that's resilient or not.

I bought Eathborne Rangers last night, second hand for £50. Hope it's unbelievably amazing! #boardgames

All with PhDs. Working around the clock.

It'd take a fleet of humans.

I want an AI to scan my work's calendars & reshuffle them so: priorities come first; blockers cleared; dependencies sequenced; time for prep/thinking/notes; overlaps merged; agendas + attendees improved.

We'd define objectives clearly and write proper descriptions to help the robots.

Lost Ruins Of Arnak, 6.9/10.

Lacks atmosphere, coherence and fun.

A weak imitation of Dune Imperium (which is an 8.3/10).

#boardgames

And, did you know you can get emailed whenever the GOV.UK Service Standard or Service Manual are updated? Just go to the sections you're interested in at gov.uk/service-manual, and click on 'Get emails when any guidance within this topic is updated'.

🤖 Added requirements to the Service Standard for service teams to

- have someone on/available to the team who fully understands how AI works & the impact of using it
- assess impact of AI on user experience, inclusion & the reliability of info & decisions

bsky.app/profile/bena...

4/4 #govdesign

📋 Surveyed GDS content designers on joining up services with GOV.UK and analysed responses

3/4 #govdesign

🧰 Welcomed 3x contractor Content Designers who have cracked through stylistic improvements, fixes, corrections across 40+ pages, and are now picking up heftier stuff

🚿 Developed content workflow

2/4 #govdesign

As a public servant I write #weeknotes / #monthnotes to show what my team and I are doing with #GDS ’s Service Standard & Service Manual. Recently we've...

🔭 Set the vision for 'Service Manual 2030'

1/4 #govdesign

Cartoon. Person says to other person „We invented a robot that answers questions.“, adding, „we just have to feed it 10 baby giraffes a day“. The other person asks „But it answers the questions correctly?“ Person responds „Oh my goodness, no. No no no no no.“ By Aram J. French Appropriated due to missing alt text

AI regurgitating the balance and narratives it sees in the media (traditional and social) - amplifying tone, not always the truth.

I asked the AI LLM why it hadn't mentioned the Greens were favourites and it said it was overly-focused on the biggest stories, but that it would adjust future responses to be more accurate.

Just now I asked again, who would win - same response.

Earlier today I asked a search engine 'Who's favourite to win the Gorton & Denton by-election?'.

An AI-generated summary said Reform are likely to have a very strong showing, polling higher than Labour. No mention of other parties.

The Greens are odds-on favourites with every high street bookie.

please leave just a brief comment in response to mine, in your doc, before you resolve it. To avoid massively offending and irritating me.

dear media, Jim Ratcliffe’s far-right language does not mean it’s a green light for a phone-in asking ‘is he right?’ it’s the moment to call out his use of far-right language

Victoria Embankment this morning. Why should hard working cyclists taxes go on these wide car lanes when motorists don't bother using them?