BankAbility

Q5. Should banks adopt a “Profit with Purpose” approach to prioritize human inclusion at every stage of life beyond childhood? How can this mindset drive positive change in financial accessibility? #AXSChat

Q4. Wealthier clients increasingly require accessible banking solutions as they age. How can banks improve these services to meet high-net-worth individuals’ expectations for seamless accessibility? #AXSChat

Q3. Legacy systems pose accessibility challenges for many banks. How can financial institutions overcome these hurdles as they transition to predominantly online services? #AXSChat

Q2. With 62% of UK bank branches closing since 2015, how can financial institutions ensure accessibility remains robust for customers across all life stages, from youth to elderly clients? #AXSChat

Q6. What strategies can banks implement to make their services less cumbersome and more accessible for all customers, ensuring financial inclusion is prioritized across diverse demographics? #AXSChat

Banks must remove friction in digital banking with simpler authentication, WCAG 2.2 & EAA compliance, and multimodal interactions (voice, text, touch). It must be built into the DNA of digital banking, ensuring that accessibility isn’t an afterthought.
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Should they? Absolutely! “Profit with Purpose” is smart business. Inclusive banking isn’t charity—it’s a growth strategy. BankAbility will be able to help banks turn accessibility into a competitive edge, boosting retention & serving underserved markets.
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High-net-worth clients expect seamless accessibility – it’s the ultimate customer service. But accessibility needs to come as standard for all customers – with intuitive, adaptable, seamless navigation and cognitive-friendly interfaces to name but a few.
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Legacy systems weren’t built for accessibility. Banks must integrate accessibility at the core of their digital strategies. They need to work with fintechs to embed real accessibility into their platforms, making finance truly inclusive.

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With so many branch closures, digital banking must adapt. Current apps leave millions behind. BankAbility plans to empower banks to embed its hyper-personalized accessibility, ensuring frictionless experiences for all—whether Gen Z or older adults.
#AXSChat #BankAbility #WeAreBillionStrong

Q1. How can banks achieve #HyperPersonalization to meet the diverse accessibility needs of all customers, especially as more services move online? #AXSChat

Banks must move beyond a one-size-fits-all approach to meet diverse needs, ensuring financial services work for everyone. BankAbility’s hyper-personalization solution will enable real-time accessibility adjustments based on individual user needs.
#AXSChat #BankAbility #WeAreBillionStrong