How did Westpac let a $44 mortgage snafu become a PR disaster?
The customer made a small, understandable error, but the bankโs response was a tour de force of calamitous box-ticking and bureaucratic decision-making.
'This was a $44 problem that will have cost Westpac tens of thousands of dollars in legal fees and an even higher toll in public relations.
'When she became aware of her mistake shortly after, she rectified the situation and paid the additional amount'.
www.smh.com.au/business/ban...
02.03.2026 12:50 โ
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'Over the weekend, Westpac moved quickly. The bankโs solicitors told Hammerschlag that they had successfully taken steps to remove Vinallโs adverse payment history from credit registers. Miller was excused from appearing in court.
02.03.2026 12:48 โ
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'The bank arrived, represented by counsel and armed with an affidavit from a bank officer seeking to defend the indefensible ...
'[Justice] Hammerschlag demanded that Westpac chief executive Anthony Miller appear in court at the next hearing three days later ...
02.03.2026 12:48 โ
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'BOC Ltd was cleared of any charges after a judge found Turner and a hospital employee had both signed forms declaring they had carried out testing following the works, despite having not done so.
02.03.2026 12:40 โ
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'Turner was convicted and fined $100,000 in 2021 after pleading guilty in the NSW District Court to failing to comply with a health and safety duty.
02.03.2026 12:40 โ
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'The 64-year-old was contracted by BOC Ltd to install and test oxygen and nitrous oxide gas lines in an operating theatre in the hospital in 2015.
02.03.2026 12:40 โ
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'Turner fell โso short of expected standardsโ, a judge ruled, when he failed to complete several tests that would have taken between just seconds and minutes, and would have prevented the tragedies.
02.03.2026 12:40 โ
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'The latest breakthrough of a final boring machine into the cavern beneath Hunter Street marks the end of tunnelling on metro rail projects in Sydney for the foreseeable future ...
02.03.2026 12:35 โ
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'In the coming months, concrete more than half a metre thick will be poured over an intricate weave of reinforced steel to strengthen the cavernโs walls beneath Hunter Street ... A blue lining underneath acts as a waterproof membrane.
02.03.2026 12:35 โ
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'Helping it to withstand those [hydrostatic] pressures is a three-and-a-half metre thick slab of concrete, which makes up the cavernโs floor and acts like a giant dead weight.
02.03.2026 12:35 โ
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'... revealed clinicians discovered the fungal infection cluster at RPA in early December last year, and his office was informed on a Christmas Eve.
'However, Mr Park was notified in early February this year.
02.03.2026 12:28 โ
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'Health Minister Ryan Park said the review had identified 112 non-routine issues over the past year at the state's hospitals โ 74 resolved, 32 being rectified, and six that were being looked at more closely.
02.03.2026 12:28 โ
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Gee, if only we had our own merchant fleet as an island nation existentially depending on SLOCs.
archive.md/8pGkh
02.03.2026 11:54 โ
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'A senior Australia-based manager for a global agricultural exporter ... said his company was looking potentially at $600,000 associated with the surcharges for cargoes already at sea, characterizing the rates as "revenue raising"'.
02.03.2026 11:54 โ
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'[Morgan Stanley] expect upward pressure on prices to be limited because of "the current oversupply situation in container shipping."
02.03.2026 11:54 โ
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'... prices for Australian exporters are rising. CMA CGM has applied an emergency conflict surcharge per container of between $2,000 and $4,000, depending on the size. Hapag Lloyd's "war risk surcharge" is $1,500 for standard containers and $3,000 for refrigerated containers.
02.03.2026 11:54 โ
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YouTube video by Guy Eating Rice 2049
The Dark Knight (Dhurandhar Teaser Style) | IMAX Trailer (4K) | DC Fandom
Oh, good grief, does this SLAP.
Mate, all titular action hero movies should use the Dhurandhar title track. See also the John Wick x Dhurandhar trailer.
Especially when the Sanskrit meaning (stalwart/expert under pressure) applies so well.
youtu.be/GBIz7_EuzR8
02.03.2026 08:48 โ
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Chinese Navy Inducts More Type 903 Fleet Replenishment Ships
The Chinese Navy has commissioned the first two new Type 903 series replenishment ships, out of renewed production of at least five vessels.
I've written a short piece on recent PLAN inductions of two new Type 903-series replenishment oilers, for @navalnews.com. Auxiliaries remain a somewhat underappreciated, but critical naval capability. Any changes in this respect are always consequential.
www.navalnews.com/naval-news/2...
02.03.2026 08:47 โ
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JOURNALISTS AND SUB-EDITORS OUT THERE, PLEASE DO NOT SAY โCYBER-WEAPONSโ.
WE DONโT CALL EXPLOITS THAT.
CHEERS.
28.02.2026 09:48 โ
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Iโm not a Doctor until the degreeโs officially conferred, but it is a blessing that weโre substantively done. Blimey teddy, what a ride this has been.
If you would like to read my thesis, please DM me.
Maa Saraswati Jayate!
23.02.2026 07:17 โ
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A massive thank you to Mum and Dad, my wonderful supervisors (Cary truly is my divine charioteer), my fabulous interviewees and all of you mob for your wisdom, humour and encouragement.
It truly takes a village and Iโm privileged to count youse all as part of mine.
23.02.2026 07:17 โ
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เฅ เคถเฅเคฐเฅเค เคนเฅเคฐเฅเค เคธเคฐเคธเฅเคตเคคเฅเคฏเฅ เคจเคฎเคเฅค
Om Shrฤซm Hrฤซm Sarasvatyai Namah
With this mantra, I invoke the Hindu goddess of learning and the arts, Maa Saraswati, and lay my now-approved PhD thesis at Her feet.
23.02.2026 07:17 โ
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Sydney Metro quietly abandoned M1 5G network hopes
Exclusive: Seeking buyer for unused fibre backhaul.
'Supply-side constraints, including long preform manufacturing lead times, raw material export restrictions and cautious capacity expansion by manufacturers, suggest this tightness will persist for at least 18โ24 months ...'
www.itnews.com.au/news/sydney-...
16.02.2026 11:41 โ
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'... supply shortage since late 2025. Prices for mainstream optical fibre products have increased significantly, driven primarily by massive AI data centre buildouts, concurrent government broadband programs and submarine cable expansion.
16.02.2026 11:41 โ
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'The three leading glass manufacturers in the United States are experiencing challenges in meeting this heightened demand. Notably, one manufacturer has already sold all of its fibre inventory through the year 2026 ...
16.02.2026 11:41 โ
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