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YouTube video by Salesforce Ben 10 TIPS for Salesforce Architects (and Everyone Else) To Supercharge Their Careers

Using a decision making checklist can help you identify biases like confirmation bias, where you favor solutions that align with your beliefs, or anchoring biases, where the first piece of information you hear overly influences your decision. #salesforce #salesforcetraining

Five Steps to Better Adoption of Your Cloud Applications Here are key things companies need to focus on to make sure that end-users don’t scupper the system and kill your proposed ROI.

The most important item is to communicate clearly to each person using the system what’s in it for them. Is it getting better results? faster resolutions to problems? Whatever it is, make sure it’s known about. #salesforce #adoption

YouTube video by Rotive - Brian Hays Automatically Assign Permission Sets With Salesforce Flow

Learn how to automatically assign permission sets on user creation with Salesforce flow in this week's Automation of the Week! #salesforce #salesforceflow

YouTube video by CRMTom92 Enhance User Experience with Dynamic Forms

Salesforce Dynamic Forms is a feature that allows users to create highly customizable and dynamic page layouts for record details. It provides a drag-and-drop interface to arrange fields, sections, and components on the page, making it easier to tailor the UI to specific needs. #salesforce

5 Advanced Flow Concepts for Salesforce Professionals It should come as no surprise that Flow is my favorite aspect of Salesforce’s offerings. It is a feature that has provided incomparable value for so many admins and functional professionals over the y...

HTTP Callouts are used to either send or receive data between your Flow and an external system, which makes for an easy way to create simple integrations between Salesforce and other tools. This can also be done without code and doesn’t take very long. #Salesforce #SalesforceFlow

Fault Paths in Salesforce Flow | CertifyCRM I’m always pulling up people who post images of their flows on LinkedIn and asking where are their fault paths. So much so that I’ve even been dubbed the “Fault-Path bot”. What are fault paths in Sale...

I'm always pulling up people who post images of their flows on LinkedIn and asking where are their fault paths. So much so that I've even been dubbed the "Fault-Path bot." What are fault paths in Salesforce Flow and why do we need them? #Salesforce #Trailblazer #SalesforceFlow

10+ Salesforce Agentforce FAQs in 2025 ☁️ Salesforce Apps What is Agentforce, and how much does Agentforce cost? Find answers and learn how this AI-powered tool helps businesses in sales, service, marketing, and more.

Salesforce Agentforce is a tool designed to simplify and optimize sales operations. We address some of the most frequently asked questions, like what is Agentforce in Salesforce, covering its features, cost, implementation tips, and advanced strategies to make the most of it. #Salesforce

Your Guide to GraphQL APIs With MuleSoft | MuleSoft Blog <!-- wp:paragraph --> <p>GraphQL is revolutionizing the landscape of API design and consumption. As both a query language and a server-side runtime for APIs, | MuleSoft Blog

Unlike traditional REST APIs, GraphQL allows clients to retrieve the exact data they require in a single, efficient request. This innovation not only streamlines data retrieval but also optimizes the overall performance and usability of APIs #Salesforce #Mulesoft #GraphQL

YouTube video by Salesforce Ben Does Salesforce Have a Bad Consultancy Problem?

"The customer, the partner, and Salesforce all need to be aligned for implementations to work." #salesforce #Trailblazer

How to Mass Merge Duplicate Accounts, Contacts and Leads in Salesforce on Autopilot Introduction: Why Clean Data Matters in Salesforce In Salesforce, having accurate, up-to-date data is essential for getting the most out of your CRM. Imagine a sales team managing multiple customer ac...

Merging these duplicates can feel like an overwhelming task, especially if done manually. This is where mass merging becomes a turning point. With the right tools, businesses can automate the process, reducing manual effort and ensuring data is merged accurately. #salesforce #Trailblazer

7 Key Updates from the Salesforce Spring ‘25 Release Salesforce has just rolled out the Spring '25 release and it brings a plethora of new and innovative additions. While each organization’s needs may differ, this guide will help you spot some of the mo...

Now, certain screen flows refresh in real time as you enter or select data, making complex forms easier to use. You can also manage multiple flows in a single process more smoothly, with better visibility into each step. Plus, there are more pre-built actions. #salesforce #trailblazer

5 Agentforce Case Studies, and What We Learned from Them CX Today covers CRM news including Artificial Intelligence, Automation, CRM, Generative AI and more.

According to Precina, in a pilot study, Agentforce and Salesforce technologies helped them reduce the average blood sugar levels of 50 patients in Rural Louisiana from 9.6 to 6.4 (measured via an A1C test) in just twelve weeks. #salesforce #agentforce

YouTube video by Salesforce Ben Are Salesforce Certifications DEAD?!?

Interesting perspectives from seasoned professionals on the value of Salesforce certifications. #Salesforce #Trailblazer #TrailblazerCommunity

Debug Your Lightning Web Components You built your first Lightning web component, everything looks great in the IDE, but something is not working as expected in your Salesforce org. That’s the point where it’s important to know how you ...

In debug mode the engine identifies bad patterns only detectable during runtime, printing them as console warnings. Develop your Lightning web components using debug mode. That way you see if your code can be even more improved while you develop. #Salesforce #Trailblazer #TrailblazerCommunity

Salesforce business analysts can use the INVEST checklist (created by Bill Wake in 2003) to assess the quality of a user story. If the user story doesn’t meet one of the checks, it probably needs a rewrite. #salesforce #userstory #storywriting

11 Excel Tips Every Salesforce Admin Needs A comprehensive list of top tips and useful skills for Salesforce Admins using Excel to manage and utilize their data.

These tips only scratch the surface of everything you can do in Excel. Knowing how to fix data on a spreadsheet before you import it is just one of the steps to ensuring your org maintains the highest data quality in the long term. #salesforce #excel

4 key features in Salesforce's Agentforce 2.0 | MarTech The new version of Agentforce adds a pre-built skills library, Slack integration, a more powerful reasoning engine and an agent testing center.

Salesforce unveiled a substantially upgraded Agentforce 2.0. Stand-out new features include:

Library of pre-built skills & workflow integrations for rapid customization
Ability to deploy Agentforce in Slack
Enhancements to the Atlas Reasoning Engine
Agentforce Testing Center
#salesforce #agentforce

LLMs may have a killer enterprise app: ‘digital labor’ — at least if Salesforce Agentforce is any indicator | TechCrunch Marc Benioff says that Salesforce has become the "largest supplier of digital labor, and this is just the beginning.”

“These agents are not tools. They are becoming collaborators. They’re working 24/7 to analyze data, make decisions, take action,” Benioff said. “Salesforce has become, right out of the gate here, the largest supplier of digital labor, and this is just the beginning.” #salesforce #AI #agentforce

YouTube video by Rotive - Brian Hays Salesforce License Types Explained

A comprehensive overview of the various Salesforce license types, including their features and appropriate use cases. It serves as a resource for individuals seeking to understand which license aligns best with their organizational needs. #salesforce #salesforcetraining

6 Things You Can Do With The Transform Element Use Salesforce Flow’s Transform Element to process collections effortlessly—no looping needed! Simplify data handling and enhance your flows.

Transform was introduced as a tool to process collections before passing data back and forth for your integrations, in combination with HTTP callouts. With the latest advancements that arrived in Winter 25, the transform element can do much more than that. #salesforce #salesforceflow

12 Salesforce Apex Best Practices Find out what 'best practice' really means in the context of Salesforce Apex - a comprehensive list of examples for Salesforce Developers.

Salesforce mandates that we have at least 75% code coverage when we wish to deploy Apex code into production, and while having a high number of lines covered by tests is a good goal to have, it doesn’t tell the whole story when it comes to testing. #salesforce #salesforceapex #salesforcedeveloper

3 Steps for Admins To Build a Strong Security Culture - Salesforce Admins Build a strong security culture within your organization. Identify risks, engage stakeholders, and encourage secure behaviors to protect Salesforce data.

The best way to gain a comprehensive understanding of this for your unique environment is to run a threat model to understand security needs for your implementation. Once you understand the risks, work to address risks based on priority (think biggest impact plus lowest effort). #salesforce

My Ten Tips for Working with Flows I am currently working on a tech debt project where the topic of moving to flows is a big one. So I wanted to gather up the tips I have collected thus far in the journey. Do whiteboard or draw on p…

Did you map out all of the existing processes to ensure you are not creating duplicates? You don’t want to have more than one flow doing the same thing. Even with being able to control the order, this could lead to unexpected results. #salesforce #salesforceflow

The AI Marathon: Using Quick Wins to Fuel Long-Term Success Learn how to balance rapid AI adoption with long-term sustainability to avoid technical debt and ensure successful AI integration.

The goal is to show value and create excitement in AI adoption, while also reducing the friction in launching initiatives and minimizing technical debt. The result is sustainable, effective AI integration across the enterprise. #salesforce #AI #AIAdoption

Personas in User Stories and Salesforce Security — Purposeful Architect Personas humanize user stories and user experience design while simplifying Salesforce permissions created around goals rather than job titles.

Personas encompass lifelike characters in the stories of solution design, embodying workers' goals, motivations, and pain points. Personas clarify user stories, drive UX design, bridge the gap between abstract business processes and the tangible human touch. #salesforce #personas #userstories

What is Salesforce Adoption? 15+ Salesforce Adoption Strategies Read on to get effective Salesforce Adoption strategies to maximize CRM benefits and user engagement. All you need to know.

Reasons why employees don't use their CRM
40% claimed that data entry into the system is time-consuming
35% don’t feel equipped and need more training
No phased roll-out plan, where users feel overwhelmed with too much to learn, at once
Poor data quality results in users losing faith in the platform

Salesforce launches Agentforce Testing Center to put agents through paces Salesforce announced Testing Center, a platform that lets enterprises test AI agents responses without touching sensitive information.

While AI agent benchmarks can be misleading, there’s a lot of value in seeing if the agent is working the way they want to. To this end, companies are beginning to offer platforms where customers can sandbox AI agents or evaluate their performance. #AI #AIAgents #Salesforce

Salesforce Events Salesforce Events

Agentforce World Tour is wrapping up in December. Toronto (12/12), Atlanta (12/18), Dallas (12/10), and Chicago (12/19) are still to come. Lots of sessions, demos, and hands on training. Registration is free via the Salesforce events page. #salesforce #agentforce
www.salesforce.com/events/

Trailhead Help Trailhead, the fun way to learn Salesforce

The Salesforce AI Associate and Specialists exams are free for a limited time. This offer runs from 9/23/24 till 12/31/25. Click through for the FAQ about these certifications and this offer.
#salesforce #salesforcecertifications #einsteinai
trailhead.salesforce.com/help?article...

Marc Benioff says it’s ‘crazy talk’ that AI will hurt Salesforce, wants a billion AI agents in a year Salesforce CEO Marc Benioff says the next big thing for enterprise software, particularly Salesforce, is AI agents – or software bots that will do limited tasks on their own taking those tasks off of ...

“What if your workforce had no limits? Now, that is a question we could not ask in the last not only 25 years I’ve been doing Salesforce, but the 45 years I’ve been doing the software business,” Benioff told TechCrunch #Salesforce #SFDC #AI #AIAgents
techcrunch.com/podcast/marc...