Conjure Creature 🔮

🔫 that red velvet better have beets and vinegar in it

A lot of this comes from people who complain with the intent to hurt / destroy Vs the intent to improve. A lot of people just want to see anything that inconveniences them destroyed, when we could just make it better

It really primes people to look for / create problems that arent really there. For every 1 legit issue ive seen 5 "callouts" that amounted to either a regular misunderstanding or user error 😭 which creates a "boy who cried wolf" scenario where all legit complaints are scrutinized

No I agree, that is misleading advertising. i would never expect them to package my orders in a few days though, since I get 10+ yards at a time

I just feel bad for them I feel like people have become overly critical :') I just want to see them succeed with everyone, especially since weve only had good experiences

Maybe I've just been reading it as weeks bc that few days is so unrealistic!

I dont think a couple days is even a reasonable timeline for that tbh like that is an over commitment. 2-3 weeks is a lot more realistic, and that's the time frame they consistently achieve.

Huh I swearrrr it was labeled as weeks not days but maybe that's on me and dyslexia? I wish I had thought to screenshot my last order confirmation

Yeah I've had to email them a couple times to like combine shipping between two orders etc and it always goes fine! I just had to do that again this week even

That's what shipping is after its dropped off at the post office, that's not the order processing time. I wish I had screenshotted my last order confirmation page 🤔

Theyve responded to me and fixed the orders in a timely manner every time though 😭 I've just never had that experience with them. I do agree that communication is important

Their website / purchasing pages state it takes 2-3 weeks to process and ship an order though, that expectation is set very transparently and clearly.

And I am interested to see how they compare!

So a very acceptable margin of error for the quality hahahah

So that's about 16%. But each order is like 10 yards and only 1 piece has been effected each time so by yardage its like.... a 1.6% defect rate

We've ordered from big Z only 4 times and they made a mistake in one of those orders but the mistake was giving us an extra yard of each one hahaha so I cant complain

Big simply cant compete with the shavability of the lux teddy 😔 however one of the "mistake" batches of fur is that a certain grey teddy has a lower GSM than like every other one

A large order is usually around $300-$500 for us but the yardage varies

It's been 2 orders In 4 years, with like 1 piece effected

See, we changed our business model to accommodate them, instead of expecting them to change for us. We make 1-2 bulk orders a year when everything we need is in stock, and when we did customs, we took the years queue at once to plan them over a longer period.

Its true that they dont restock often, but they never have, so I dont see that as a flaw, it's an expectation. And I feel like they do a good job advertising their expectations, like they SAY outright they need 2-3 weeks to process an order, so that's a clear expectation to me

Weve almost exclusively bought from howl for the last 4 years, buying 1-2 large shipments a year, and the only problems have been GSM fluctuations and 2 times have received the wrong color / quantity. We just did our yearly bulk buy a few days ago so we will see if this has any problems

How can you say I'm not a real communist? Dont you see the specific shade of green I'm wearing?

I feel like people treat howl as this acceptable punching bag and outlet for frustration when all of this is normal business practice

And if you email on a Thursday or Friday, it is not bad custom service to receive a reply monday. That isnt "taking days to respond" that is called having a weekend

50% of the "they changed the dye lot!" Posts are people receiving the wrong color. Not a dyelot change. It is frustrating when the GSM changes without warning and that's the only valid complaint I have seen about them.

- their website says on every listing you NEED to order a CURRENT swatch. It is not surprising the swatch you got 3 years ago doesnt match the current colors.

- they also clearly state a processing time of 2-3 weeks, you cant be mad they havent shipped within a week of your order

Hot take but most of the complaints I see about howl fabric are just user error

Conjure Creature 🔮🐾

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Exactly 😔