Jan Benway

Haters tell me "but that's not the technology's fault, you can also use it to enhance your own writing rather than outsource everything to the machine"

And this is a great lesson in User Experience Design: you CAN but you WON'T, because of how the software is designed.

Let's talk about friction.

I love the instructions on your survey! "You are teaching us, we are your students...."

Maybe there's an age-based reluctance to use the extremes of a rating scale.