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Rachel @ Trustable

@trustable.bsky.social

Rachel Maron is The Trustable Team's strategist, speaker, and co-founder. She helps organizations build trust at scale through transformational consulting, enterprise training, and thought leadership -- because trust isn’t a feeling; it’s an asset.

25 Followers  |  131 Following  |  23 Posts  |  Joined: 21.03.2025  |  1.7514

Latest posts by trustable.bsky.social on Bluesky

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The Capitulation Tax: Corporate Cowardice in the Age of Fire Capitulation is contagious: once one giant folds, the playbook becomes standard operating procedure.

The Capitulation Tax: Corporate Cowardice in the Age of Fire
substack.com/@twvme/note/...

23.09.2025 20:13 — 👍 0    🔁 1    💬 0    📌 0
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This Woman Votes (@twvme) What has changed since March? The mask slipped, then the paperwork arrived. • States are finally prying open the enclosure. California and Oregon right-to-repair laws are live, which weakens the “buy...

substack.com/@twvme/note/...

23.09.2025 20:13 — 👍 0    🔁 1    💬 0    📌 0
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This Woman Votes (@twvme) When you understand why this essay is true, you will understand why Project 2026 fails unless we seize the MEANS of MEANING. Liberalism is a dirty word in the U.S. because we let auditors, ratings, an...

Power must be wielded. Macron showed the move: redefine the metric, reassign legitimacy, then watch institutions follow. If we do not fight on the home, institution, and capital fronts

substack.com/@twvme/note/...

23.09.2025 20:12 — 👍 0    🔁 1    💬 0    📌 0
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The Same Old Scam: How "Autism Breakthroughs" Resurrect Mother-Blame Leucovorin helps a rare folate disorder. Tylenol panic fails real science. This “autism plan” is eugenics-adjacent blame politics, not help for autistic people.

The Same Old Scam: How "Autism Breakthroughs" Resurrect Mother-Blame
substack.com/@twvme/note/...

23.09.2025 20:11 — 👍 0    🔁 0    💬 0    📌 0
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From Republic to Relic: The Prophecy of America’s Slow Death America won’t collapse in war but dissolve by paperwork, prayer, and shrugs. The 2051 “prophecy” doesn't feel like fiction so much as our trajectory, already unfolding.

From Republic to Relic: The Prophecy of America’s Slow Death
Igor Kryan’s “time traveler prophecy” isn’t fantasy – it’s a mirror. America won’t die in war but in apathy, paperwork, and shrugs. Collapse will feel normal until it’s already done.

substack.com/@twvme/note/...

03.09.2025 21:22 — 👍 0    🔁 0    💬 0    📌 0
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Data Sovereignty Crisis: Why Foreign Control of Digital Infrastructure Threatens Democratic Trust Democratic governments promise data protection while operating on foreign platforms subject to U.S. law, creating massive trust debt that undermines sovereignty.

ALL Canadians should read this one... Companies that grasp this early will convert sovereignty into market advantage. Those who delay will watch competitors redefine the baseline of trust.
#canadiandata #savecanada #datasovereignty
www.trustable.blog/p/data-sover...

25.08.2025 19:51 — 👍 0    🔁 0    💬 0    📌 0
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Corporate Data Sovereignty: Trust as a Market Asset Why enterprises must treat sovereignty as brand equity, not just compliance

The verdict is already in: customers don’t just want services that work. They want services they can trust. And sovereignty is no longer incidental to trust—it is trust.

www.trustable.blog/p/corporate-...

25.08.2025 19:49 — 👍 0    🔁 0    💬 0    📌 0
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Who Owns the Cloud, Owns the Future “Cloud infrastructure isn’t just technology—it’s empire. Whoever owns the cloud controls sovereignty, economics, and the future of democracy itself.”

In the coming decade, data sovereignty will function like ESG—moving from a niche concern to a mainstream market signal. The difference: sovereignty is not about virtue signaling but about operational survival.

www.trustable.blog/p/who-owns-t...

25.08.2025 19:48 — 👍 0    🔁 0    💬 0    📌 0
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Leadership Focus on Trust as a Business Asset: The Missing Metric in BPO & Contact Centers Trust is a revenue engine, not a compliance checkbox. BPOs must measure & manage trust like capital—accelerating sales, retention, and enterprise value.

Leadership Focus on Trust as a Business Asset: The Missing Metric in BPO & Contact Centers

#TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #ToxicLeadership #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:31 — 👍 3    🔁 0    💬 0    📌 0
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Slashing Through Data Chaos: The Reporting Apocalypse Give a corporate reporting system enough time, and it’ll grow into an unchecked labyrinth of Byzantine processes, manual interventions, and procedural cargo cults that no one dares question.

Slashing Through Data Chaos: The Reporting Apocalypse

#ToxicLeadership #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:30 — 👍 1    🔁 0    💬 0    📌 0
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Trust vs. Compliance in Customer Experience Management: The BPO Industry’s Great Illusion Compliance isn’t trust. BPOs must ditch checklists, empower agents, and build real credibility or risk being just another low-value provider.

Trust vs. Compliance in Customer Experience Management: The BPO Industry’s Great Illusion

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:14 — 👍 0    🔁 0    💬 0    📌 0
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The Fragility Paradox: Why Discomfort Drives Growth (or Stagnation) Discomfort fuels growth, not destruction. To rebuild trust in AI, DEI, and each other, we must challenge bias, reject fragility, and embrace hard truths.

The Fragility Paradox: Why Discomfort Drives Growth (or Stagnation)

#ToxicLeadership #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #DEI #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:12 — 👍 0    🔁 1    💬 0    📌 0
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The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos As companies abandon DEI to appease reactionary forces, they erode trust, weaken institutions, and surrender to fear. Capitulation isn't strategy—it's self-sabotage.

The Erosion of Trust Amid the DEI Backlash: A Crisis Overshadowed by Chaos

#toxicleadership #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #DEI #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:11 — 👍 0    🔁 1    💬 0    📌 0
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Reducing Trust Friction in the Customer Journey: Stop hemorrhaging trust in contact centers: Automate smartly, empower agents, fix omnichannel chaos, and make transparency your default.

Reducing Trust Friction in the Customer Journey:

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:10 — 👍 0    🔁 0    💬 0    📌 0
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Trust Artifacts in Customer Interactions: How Contact Centers Can Manufacture and Sustain Credibility Trust artifacts transform contact centers by making credibility visible. Real-time SLAs, agent scores, and proactive updates turn trust into a competitive advantage.

Trust Artifacts in Customer Interactions: How Contact Centers Can Manufacture and Sustain Credibility

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:09 — 👍 0    🔁 0    💬 0    📌 0
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Trust as a Strategic Differentiator in an Uncertain Political and Economic Climate Trust is the new currency in uncertain times. BPOs that proactively build and measure trust will outlast competitors stuck in compliance theater.

Trust as a Strategic Differentiator in an Uncertain Political and Economic Climate

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:08 — 👍 0    🔁 0    💬 0    📌 0
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Building a Trustworthy AI Future: Transparency, Responsibilities, and the Road Ahead Building trustworthy AI means prioritizing transparency, responsibility, and human oversight—because no one wants an overconfident robot running their life.

Building a Trustworthy AI Future: Transparency, Responsibilities, and the Road Ahead

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:07 — 👍 1    🔁 0    💬 0    📌 0
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The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems Open or closed AI ecosystems; where does trust thrive? Balancing security, transparency, and innovation is key to AI’s future. Trust isn’t given; it’s engineered.

The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation #trustable #weretrustable

open.substack.com/pub/rpmconsu...

21.03.2025 23:07 — 👍 2    🔁 1    💬 0    📌 0
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Appropriate and Pragmatic Controls for AI in a High-Trust Environment Building trust in AI requires transparency, accountability, and human oversight. AI Nutrition Labels, Trust Scores, and Overrides ensure responsible AI.

Appropriate and Pragmatic Controls for AI in a High-Trust Environment

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...

21.03.2025 23:06 — 👍 1    🔁 0    💬 0    📌 0
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The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems Open or closed AI ecosystems; where does trust thrive? Balancing security, transparency, and innovation is key to AI’s future. Trust isn’t given; it’s engineered.

The Evolution of AI Trust Frameworks: Open vs. Closed Ecosystems

#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...

21.03.2025 23:05 — 👍 1    🔁 0    💬 0    📌 0
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Critical Thinking: Humanity’s Advantage Over AI and the Foundation of Trust Critical thinking is essential for trust, ensuring responsible judgment, risk assessment, and accountability. Unlike AI, humans validate trustworthiness through reasoning and analysis.

Critical Thinking: Humanity’s Advantage Over AI and the Foundation of Trust
#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...

21.03.2025 23:05 — 👍 1    🔁 1    💬 0    📌 0
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Cybersecurity Collapse: How Government Failures Fuel Chaos Government cybersecurity is crumbling, exposing sensitive data to hackers. Trust in digital security erodes as systemic risks grow.

Cybersecurity Collapse: How Government Failures Fuel Chaos
#CCaaS #TrustInTech #AIethics #ResponsibleAI #CustomerExperience #CloudSolutions #AITrust #TechProcurement #ContactCenter #DigitalTransformation

open.substack.com/pub/rpmconsu...

21.03.2025 23:04 — 👍 0    🔁 0    💬 0    📌 0
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Trust & Responsible AI in CCaaS: Smart Selection Strategies Discover how trust and responsible AI shape CCaaS selection, uncover hidden risks, and navigate procurement for secure, ethical, and scalable solutions.

Trust & Responsible AI in CCaaS: Smart Selection Strategies
open.substack.com/pub/rpmconsu...

21.03.2025 23:00 — 👍 0    🔁 0    💬 0    📌 0

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