Steph Johnson

Raise your hand if this describes your technical support 👇

👀 If this feels familiar, I’d love to hear what’s working (or not) in your support flow. Ping me in the comments or DMs.

My take: the real problem isn’t the bug. It’s the missing context.

User: What’s the benefit of switching to @multiplayer.app ?

Me: 👇

At @multiplayer.app that’s what we’re building for: making it easier for teams to see the same reality, learn from it, and improve together.

Collaboration compounds knowledge.

Support shares what the user saw.
Dev finds a clue in the logs.
QA connects it to a pattern in the traces.
Product explains the why.

And together, they move a problem from “we don’t know what happened” to “we fixed it, and we learned something.”

Humans are naturally wired for cumulative iteration: we learn faster when we share context, build on each other’s discoveries, and refine solutions together.

The same principle applies whether you’re debugging a production issue, designing a feature, or resolving a support ticket.

We tend to talk about innovation as if it comes from sudden sparks of genius: one person, one idea, one breakthrough. But most progress doesn’t look like that.

It’s rarely a lightbulb moment. It’s actually more like a relay race. 🧵

High user satisfaction scores aren’t worth a burned out team Multiplayer transforms the chaos of support tickets, eliminating manual work, sloppy hand-offs, and grepping through log files.

None of that shows up in your customer success dashboards.

👀 We wrote about how to make your support workflow productive for everyone without burning anyone out:

www.multiplayer.app/blog/high-us...

But beneath the surface, there’s a quiet cost:

▸ Support wasting hours chasing context instead of solving problems.
▸ Developers spending more time troubleshooting and searching for info than coding.
▸ Customer success burning energy just to keep the process moving.

The customer gets a fix, leaves five stars, and the customer satisfaction dashboard lights up green.

On paper, it’s success.

But...

End-user support is supposed to be simple: a user reports a problem, the team fixes it, everyone moves on. In reality, it’s usually a marathon of manual steps, tool-switching, and endless back-and-forth.

What’s tricky is that this marathon often ends with a (deceptively) positive outcome: 🧵👇

Looking for AI-related ice breakers for tomorrow’s MCP demo night in NY. Would this do? 😉

Guess the team at Anthropic could’ve used a Multiplayer session replay for that one 👀

Try it yourself in our sandbox: sandbox.multiplayer.app

📊 Auto-generated maps of your architecture, APIs, and dependencies. Always up to date, always accurate.

📓 Build runnable test scripts and multi-step API workflows by chaining code, requests, and visualizations.

Perfect for testing, debugging, or prototyping.

🤖 Feed full stack session recordings directly into your AI IDEs and copilots via MCP server.

Give them complete context for accurate fixes, tests, and features.

🖊️ Turn session replays into actionable development plans to share with your team or use as precise AI prompts.

Add sketches, comments, and requirements directly to your recordings or annotate user interactions, API calls, and traces.

📹 Capture frontend screens, backend traces, logs, request/response content, headers, and user steps.

All in one replay.

Never waste time stitching context across tools again.

Capture a full stack session recording once, use it for debugging, testing, support, feature development, and AI prompts.

Here's everything you can do in Multiplayer 👀 👇

The best way to ‘win’ at Product Hunt is… not to chase upvotes? 🤔

Instead go here:

👉 Try our free sandbox: sandbox.multiplayer.app

👉 Start a free 1-month trial: go.multiplayer.app

👉 Or just hit reply and tell me what you think.

Thanks for being part of the journey 💜

‣ Because it’s a chance to tell our story.

‣ Because we actually want feedback, not just upvotes.

‣ Because I truly believe full stack session recordings are a game changer for developers.

In fact, I care so little about Product Hunt upvotes that I won’t even share that link here.

Product hunt is dead. Here’s what happened as soon as we launched Multiplayer 👇.

But here’s also why we did it anyway 🧵

We didn't launch on one of the biggest Product Hunt launch days of the last few weeks to “win”.

We launched to share why full stack session recordings matter.

Our first post on Hacker News 🤩
This feels like a rite of passage.

news.ycombinator.com/item?id=4537...

Debug faster, validate fixes, and even feed the whole story into your AI IDE.

Multiplayer’s full stack session recordings allow you to seamlessly capture and resolve issues or new develop features - without breaking your flow.

What would you want to see in documentation that finally feels built for developers?

✔️ AI-ready → Structured and correlated in a way that makes it consumable by AI coding assistants, copilots, and agents, so they can generate accurate fixes, tests, and features without guesswork.

✔️ Embedded in developer workflows → Accessible exactly where you’re working — whether you’re coding, debugging, testing, or reviewing a change — instead of living as a separate, easily-forgotten resource.

✔️ Context-rich → Not just endpoints and parameters, but the actual execution context: headers, payloads, traces, errors, workflows. Everything you need to understand how the system behaves in practice.