@paulitaylor.bsky.social
Design. Research. Creativity. Stupid Ideas. Innovation Coach at Bromford Flagship #AVFC
"The centralisation of risk aversion: ️ Modern institutions—banks, local governments, and partners—are heavily incentivised to avoid all possible legal risk, making them extremely hesitant to support non-standard, grassroots projects." https://lttr.ai/Ajuw5
09.11.2025 07:31 — 👍 0 🔁 0 💬 0 📌 0
Concentrate on relationships and metrics will improve. Concentrate on metrics and relationships will fail.
▸ https://lttr.ai/AkwrK
Coined by John Seddon, failure demand (or avoidable contact) is defined as demand on a service organisation that is caused by the organisation’s failure to do something, or to do something right, for a customer.
Read more 👉 https://lttr.ai/AkeqE
The Schumpeter Mark I model, often associated with small, nimble organisations, describes a creative destruction pattern driven by new market entrants and the resulting high turbulence.
Read more 👉 https://lttr.ai/AkA6N
The accountability sink functions as the structural generator of failure demand.
Read more 👉 https://lttr.ai/Akepy
Thanks for the mention
05.11.2025 15:03 — 👍 0 🔁 0 💬 1 📌 0
Really interesting framing by Rachael Wardell @theadcsltd.bsky.social around whether we need to build services that last forever, or celebrate the work that we're doing right now. Chimes with this post by @paulitaylor.bsky.social on planned obsolescence paulitaylor.com/2022/01/10/b... #LeadersF25
05.11.2025 14:43 — 👍 2 🔁 2 💬 1 📌 0
Innovation Labs often mimicked the appearance and work style of startups, using agile development and design thinking to rapidly prototype and test new ideas.
Read more 👉 https://lttr.ai/Ai8tC
Failures in service delivery are often attributed to individual incompetence or malicious intent, but the true culprit is often systemic design failure.
Read more 👉 https://lttr.ai/Akepr
Innovations spread through direct observation, apprenticeship, and a strong sense of reciprocity and collective action within a defined geographic and social group
Read more 👉 https://lttr.ai/AkmGV
If we want to move beyond systemic stagnation and unleash the potential of grassroots ingenuity, we must radically redefine success: it's not just about what scales nationally, but what sustains locally
Read more 👉 https://lttr.ai/AjebQ
Small organisations thrive in the space of exploration, radical innovation and product innovation—introducing disruptive changes to the market.
Read more 👉 https://lttr.ai/AkiOh
The traditional bureaucratic model is designed to manage compliance with separate funding and accountability streams, which directly collides with the fluid network dynamics required for complex collaboration.
Read more 👉 https://lttr.ai/AkSDS
"There is a delegating of critical decision-making authority away from humans and into immutable rulebooks, policies, bureaucratic protocols, or automated algorithms" paulitaylor.com/2025/10/31/c... < Very good post on failure demand in the public sector from @paulitaylor.bsky.social #localgov
31.10.2025 20:46 — 👍 1 🔁 1 💬 0 📌 0
Complaints Rise Because Our Organisations Are Designed To Generate Complaints: https://lttr.ai/AkfRN
01.11.2025 16:32 — 👍 1 🔁 0 💬 0 📌 0
"Organisations must formally reward and institutionalise the role of a boundary spanner or central connector—individuals specifically empowered to translate differences between agencies, consolidate common ground, and accelerate joint leadership." https://lttr.ai/AkSDW
30.10.2025 16:32 — 👍 1 🔁 1 💬 0 📌 0
The imperative to demonstrate accountability through simple, public rankings appears to outweigh the empirical evidence of their problematic outcomes.
Read more 👉 https://lttr.ai/Ai8tQ
The Collaboration Paradox: Why We Say We Love It, But Our Systems Fight It: https://lttr.ai/AkSYT
27.10.2025 16:32 — 👍 0 🔁 0 💬 0 📌 0
When you empower 77 different teams to innovate locally, how do you ensure the best ideas—the breakthroughs in community engagement and efficiency—instantly spread across the entire ecosystem?
Read more 👉 https://lttr.ai/AjclZ
The deep financial constraints faced by the public sector now confirms that isolated operational optimisation is insufficient. The path to systemic viability lies in radical partnership working.
Read more 👉 https://lttr.ai/Ajrw7
Community Is The Optimal Unit For Change: Agile place is easier to change as it is focused on a smaller population.
Read more 👉 https://lttr.ai/Ai8s9
Traditional knowledge management (KM) treats successful habits like sterile data: a document, a process to be uploaded, trained, and audited
Read more 👉 https://lttr.ai/Ajdz1
Marvel Studios took 11 years building up to Avengers: Endgame (a film about men and women in lycra) yet many of our organisations are rooted in the short term. 🦹♀️ 🦸♂️
How do you pivot to long-term multi-strategy thinking?
Free webinar Friday 24th at 12pm-12:45pm us06web.zoom.us/webinar/regi...
New Post: Are Small Companies Really Better At Innovation?
https://lttr.ai/AkCqj
This pivotal need for systemic change is highlighted by a crucial tension: the “end user as customer culture now appears to eclipse a belief in the role of end user as participant”.
Read more 👉 https://lttr.ai/Aj8dB
"We can no longer afford to let the most pressing, immediate problems be ignored because the solutions crafted by the community are too small, too localised, or too legally inconvenient for our massive, centralised institutions." https://lttr.ai/AjebK
13.10.2025 07:31 — 👍 0 🔁 0 💬 0 📌 0
Why We Must Pivot to Community Enabling
▸ https://lttr.ai/Ajrw3
The public sector, instead of operating as a coherent system, often functions as a collection of isolated silos, with departments and agencies failing to connect their work on complex, cross-cutting issues.
Read more 👉 https://lttr.ai/Ajrw2
How Can We Create Systems Where Knowledge Becomes Contagious?: https://lttr.ai/Ajcla
08.10.2025 07:31 — 👍 0 🔁 1 💬 0 📌 0
How can we move to focus on building local capacity, deep collaboration, and systemic change rather than delivering isolated, time-limited initiatives?
📅 Friday 24th October 2025
🕛 12:00 - 12:45
📍Watch online - We're on Zoom
Register for free through the link
t.co/eoFtQJ4G14
