Shane

I think I’m going to sign up for my Marketing Cloud Account Engagement Specialist certification. Honestly I’m not sure why I’ve shunned marketing operations for so long, marketers are way more fun than sales.

Excited to be launching our partner referral program! Are you a Salesforce consultant looking to add a valuable tool to your consulting toolkit, support your clients in driving adoption and maintaining compliance, and getting rewarded for referrals!? Check it out: www.oniic.io/referral-par...

We should have listened when the modems screamed at us.

“We saw an 80% drop in support cases opened!”

Yeah, because I’m just gonna ask the Trailblazer community, lol

I see support now defaults to Agentforce. Went great.

Me: *states my issue*
AF: Can you restate your question?
Me: *restates my question*
AF: I can answer support related questions.
Me: can I open a case?
AF: *creates a case, subject “unhappy with support”, connects me the wrong department “

Better late than never!

Sounds like what Google is doing. Pay or else.

I’ve been building web apps in Google apps script builder and it’s super cool. Anyone building actual enterprise use cases with this?

LLM agents flunk CRM and confidentiality tasks : 6-in-10 success rate for single-step tasks

"These findings suggest a significant gap between current LLM capabilities and the multifaceted demands of real-world enterprise scenarios."
www.theregister.com/2025/06/16/s...

Car Theft Up 28 Percent Across St. Louis, Here's How the Thieves Stay Organized with Salesforce for Small Business (Sponsored)

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Salesforce blocks AI rivals from using Slack data, The Information reports Slack, a Salesforce-owned workplace messaging app, recently blocked other software firms from searching or storing Slack messages, The Information reported on Tuesday, citing a public disclosure.

So do you own your Slack messages, or does Salesforce? Glean customers are about to find out: www.reuters.com/business/sal...

New Salesforce SOQL Injection 0-Day Vulnerability Exposes Millions of Deployments A security researcher has disclosed a critical SOQL injection vulnerability in Salesforce's built-in controller that potentially exposed sensitive user data.

“Notably, Salesforce issued no security advisory, assigned no CVE identifier, and provided no mention in official release notes regarding this critical security fix.“ cyberpress.org/new-salesfor...

While the admins are all at #CNX25 let’s see how many validation rules we can get around 😈

Researchers Uncover 20+ Configuration Risks, Including Five CVEs, in Salesforce Industry Cloud Salesforce Industry Cloud has 20+ config risks exposing sensitive data; customers must fix most issues to avoid compliance and security breaches.

"Low-code platforms such as Salesforce Industry Cloud make building applications easier, but that convenience can come at a cost if security isn't prioritized." thehackernews.com/2025/06/rese...

Yikes, rough day 😬

Situation doesn’t appear to be improving…

Same here! My heart skipped a beat when I saw this but we appear to be in the clear.

Cannot tell you how close I came to clawing my eyes out when I got this email. Charging us more for something we didn’t ask for and in fact actively can’t stand!

The issue is also impacting Salesforce+ and preventing Connections registration. Not a great look 😬

Salesforce apparently having MFA issues across instances and clouds. Anyone impacted?

Salesforce Summer’25 Release Quick Summary Currently, the Summer’25 release is now available under the pre-release program. As of May 13, 2025, Sandboxes have been upgraded, giving your organization early access to the look and feel of the Sum...

Rakesh at Automaton Champion has a really good release summary: automationchampion.com/2025/05/13/s...

Honorable mention for being able to refresh individual dashboard components. I just stumbled across this one, could be useful

And a permission set summary that actually shows you what permissions are in a permission set (no more clicking around trying to figure out what “Sales User Edit Objects 2022” contains)

Two quick hits for admins in the Salesforce Summer ’25 release I’m pretty excited about:

Update object permissions for all permission sets or profiles directly from the object in object manager (I had a janky screen flow for this because I hated going into every profile)

a man in a leather jacket is making a funny face while looking at the camera . ALT: a man in a leather jacket is making a funny face while looking at the camera .

You can’t have technical debt if you’re not technical

UNC6040: Salesforce Voice Phishing (Vishing) Attacks: What You Need to Know UNC6040's voice phishing (vishing) campaign targeting Salesforce customers has sent shockwaves across industries. Learn what steps you should take today to ensure your Salesforce environment is protec...

www.arovy.com/resources/bl...

The best defense here is probably just to alert users to be on the lookout for scams, but you can also restrict access to Dataloader under the connected apps settings.

What’s your best Salesforce “for sale: baby shoes, never worn”?

For Salesforce: custom object, no records
For Salesforce: new dashboard, never refreshed

LLM Companies vs SaaS Giants: Who’s Winning in AI Monetisation? | AIM LLM companies are outperforming SaaS in the speed of growth and user acquisition. But the economic engine beneath that speed is still under construction.

“Salesforce’s Agentforce added $900 million in ARR from AI and data cloud products within 90 days of launch in late 2024.”
analyticsindiamag.com/ai-features/...