Juliet

I shared a bit more about how we use Customer Office Hours to collaborate around real customer needs at @buffer.com.
If you've tried anything similar, I'd love to hear your experience!

I'm doing it.
Away from Google Photos.
Let's see how it goes with @zeitkapsl.eu 🇪🇺

Looking back at 2025, our Customer Advocacy team made a significant shift in how we work.

I'm @julietchen.bsky.social👋, a Senior Customer Advocate, now in my 11th year at Buffer. I would like to share what that shift looked like for us, and why it involved everyone.

Just a fun experiment!

Wise words!

Sending a post to test something

Forest City 1 Britain needs millions of homes. We have a plan and a team to build them, east of Cambridge, as a beautiful, permanently affordable city.

Is it possible to build a new city in Britain where residents get housing at 60% below market rates while repairing biodiversity at the same time? I'm curious enough to find out. www.forestcity.uk

The world is watching @cop30brazil.bsky.social. Show leadership and add the fossil fuel phase-out roadmap to the #COP30 agreement. Today & tomorrow's children are counting on you.

Today we're launching Community, which we've built to help you to stay on top of comments and replies across all your social channels. Available now on all Buffer plans, including our free plan.

It's definitely more nuanced! We don't do screen time, yet, but will certainly have to face all the choices soon! 😅

Haha, I'm right there with you!

I've considered Garmin many times, but never went for it. Curious to hear how you find it!

We’ve been building something new at @buffer.com that’s made connecting online feel calmer.
We cannot wait to share it with you this Wednesday. 💛

Fake news and mortgages to be added to primary school curriculum Children in England will have lessons in how to manage money and spot fake news in primary school, in a big announcement by the government. Find out more here.

It's great to see that the school curriculum is catching up with the modern world! 👏 www.bbc.co.uk/newsround/ar...

Hope is everywhere if we learn to see it.
Don't despair. Join the movement.

What a time to be alive!

I trust that you'd know this way better than me! 😆

Buffer's dashboard is looking spooky...
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Have you come to the dark side yet?

Happy Halloween! 🎃

I don't often hear about families watching documentaries, but maybe people just talk about Bluey more than Planet Earth? 😆 Seeing animals in real life when possible would be the best! Of course, it's difficult for many, especially those living in cities, to see animals in their natural habitats.

@thatzooguy.bsky.social I appreciate that there are zoos that are doing great work to support conservation.

Tell me you're a mother without telling me.

Packing my bag for a business conference tomorrow, and finding a random pack of wet wipe. 🤷🏻‍♀️

@satyavacas.bsky.social Which view is outdated?

Screenshot of Buffer's Help Center with a search for "what has the Help Center team been working on this year?" with a thinking emoji

Hey hey! 👋 I’m Kelly, a Senior Customer Advocate at Buffer 💖
If you’ve ever searched our Help Center for answers, there’s a good chance you’ve seen something I’ve worked on!

We’ve been busy this year making things clearer, friendlier, and more helpful. Want to see what we’ve been up to in 2025? 👇

This is a genuine question for parents and experts, not trying to be snarky or judgmental: Why do we let kids watch animated animal characters on screen and take them to see trapped animals in zoos rather than just letting them watch nature documentaries?

Has anyone tried GreenPT and successfully replaced ChatGPT or Claude with it? 🤔
greenpt.ai

How We Serve Our Customers While Working a 4-Day Work Week In this post, we share how our Customer Advocacy team has adjusted their schedules, goals, and mindset to acclimate to and thrive in a 4-day work week, all while supporting thousands of customers.

Ask me anything about remote working and the 4-day workweek.

I've worked remotely for the last 10 years at @buffer.com

We implemented 4-day workweeks in 2020, and we have not looked back. buffer.com/resources/cu...

🎉 Surprise announcement!

We're delighted to share that Brian Eno will join us tomorrow!

Just a couple of days after organising the incredible Together for Palestine concert, the legendary musician and activist will speak at our rally at Whitehall.

Join us at 12pm, 20 September on Portland Place.

Do you want billionaires and oligarchs to own your country?

It's simple, really. We need to tax the super-rich.

Join us and @garyseconomics.bsky.social on the Make Them Pay demonstration in central London on Saturday 20 September.

👉 makethempay.org.uk/march-with-us

Children in Gaza crisis appeal Widespread malnutrition is threatening the lives of children and families in Gaza. Please donate to our Gaza Appeal for children in crisis.

Today I'm grateful for the mother who included this on her toddler's birthday party invite:

"no gifts needed, instead we encourage a donation to kids of GAZA through this link:
www.unicef.org.uk/donate/child... "

It's a Patti Smith kind of day 🎶