Money Advice Liaison Group (MALG)

SECTOR RESEARCH SURVEY NOW OPEN FOR 2 WEEKS - PLEASE COMPLETE!
As part of the research we are carrying out ‘Exploring Safe & Effective Self-Serve in Regulated Debt Advice in the Generative AI Era‘ we've launched a survey for professionals working across the debt landscape malg.org.uk/genai_debtad...

...📄 With AI being top of the agenda at the moment, we also recently had Mark Pearce of Wyser on the Podcast talking about our current joint project: ‘Exploring Safe & Effective Self-Serve in Regulated Debt Advice in the Generative AI Era‘.
Listen to all eps at www.malg.org.uk/podcast.

🎙️ On our recent Podcast episode Laura Naylor IRRV Tech explains why and how Dukes Bailiffs Limited created its own in-house AI Chatbot for enforcement cases - and what impact it has on customer… | Mo... 🎙️ On our recent Podcast episode Laura Naylor IRRV Tech explains why and how Dukes Bailiffs Limited created its own in-house AI Chatbot for enforcement cases - and what impact it has on customer engag...

🎙️ On our recent Podcast episode Laura Naylor explains why and how Dukes Bailiffs Limited created its own in-house AI Chatbot for enforcement cases - and what impact it has on customer engagement and outcomes: www.linkedin.com/feed/update/... ...

Their loss is our gain!

💻 Members: Don't forget to join us at 10am tomorrow for your fortnightly opportunity to drop in for collaboration and open discussion around the latest issues facing professionals working across the debt landscape: malg.org.uk/meetings/cor...

ONE WEEK TODAY!

The theme of the upcoming MALG Midlands Meeting is: ‘Future in Focus: BNPL, Resolvecall & Customer Engagement’.
Sessions include:
*Buy-Now-Pay-Later FCA Regulation July 2026
*BNPL & Credit Scores
*Home Engagement Visits
Register via the email invitation now: www.malg.org.uk/events

Financial Ombudsman Service calls on university students to watch out for common financial pitfalls | Money Advice Liaison Group The Financial Ombudsman Service is urging university students to be aware of common financial pitfalls and make informed choices, as it aims to raise awareness and improve understanding of the service...

📰 Latest Money Advice / Debt Sector News: Financial Ombudsman Service calls on university students to watch out for common financial pitfalls malg.org.uk/financial-om...

MALG East Anglia Meeting: ‘Know the Signs, Stop the Harm’.
Sessions inc:
*Women & Gambling Harm Awareness Sessions Information & the ‘Way Forward Support Group’
*How to Spot a Loan Shark @slsengland.bsky.social

Register via the email invitation now. www.malg.org.uk/events

🗓️ With a new CEO to onboard and a new venue to find, we’re a little later to the party than usual but we’re all set to make this year’s MALG Conference bigger and better than ever!

Get your diaries blocked out MALG Community - it’s coming…

www.malg.org.uk/conference

🗓️ TWO WEEKS TODAY: MALG North West Virtual Meeting 🗓️

🔮 Theme: The Past, the Present & the Future – Through the Eyes of our Members & MALG’s CEOs (Bob Winnington and @tvradiopeg.bsky.social).

📧 Register online now using the link in your email invitation.

www.malg.org.uk/events

📥 National Members: Check your inbox for access to papers from last week's National Members Meeting including links to the report Jane Tully referenced as requested.

New Money Advice Trust report 'Lost in the System' looks at council tax collection in England | Money Advice Liaison Group Debt advice charity Money Advice Trust has published a new report, ‘Lost in the system‘, which they say shows how outdated council tax debt collection practices are, ahead of further bill rises across...

📰 Latest Money Advice / Debt Sector News: New @moneyadvicetrust.bsky.social report 'Lost in the System' looks at council tax collection in England malg.org.uk/new-money-ad...

FCA confirms new protections for Buy Now Pay Later borrowers | Money Advice Liaison Group The Financial Conduct Authority (FCA) has announced that Buy Now Pay Later (BNPL) borrowers will benefit from stronger protections from 15 July 2026, following the Government’s decision to bring the s...

📰 Latest Money Advice / Debt Sector News: Financial Conduct Authority (FCA) confirms new protections for Buy Now Pay Later borrowers malg.org.uk/fca-confirms...

#BNPL #BuyNowPayLater

MALG Community Catch Up: February 2026 | Money Advice Liaison Group Ltd In the February 2026 edition of 'MALG Community Catch-Up': 🟩 Introducing our new CEO Peg Alexander! 🟩 AI Debt Advice Research Podcast 🟩 MALG Conference 2026 - Save the Date 🟩 New MALG Ambassadors 🟩 co...

In the February 2026 edition of 'MALG Community Catch-Up':
🟩 Introducing our new CEO Peg Alexander!
🟩 AI Debt Advice Research Podcast
🟩 MALG Conference 2026 - Save the Date
🟩 New MALG Ambassadors
& More...
www.linkedin.com/feed/update/...

Citizens Advice publishes report ahead of five year review of Breathing Space | Money Advice Liaison Group Citizens Advice has published a new report entitled: ‘More room to breathe: Building on five years of Breathing Space.’ In 2025, Citizens Advice supported over 400,000 people with debt – nearly a 45% ...

📰 Latest Money Advice / Debt Sector News: @citizensadvice.bsky.social publishes report ahead of five year review of Breathing Space malg.org.uk/citizens-adv...

YouTube video by Engage Comms Money Advice Liaison Group (MALG) Conference 2025

🗓️ Planning your 2026 events calendar? You won't want to miss the MALG Conference. Announcement coming soon!

📽️ youtu.be/exm44DGKdXM?...

📥 Members: Check your inbox for the NEW PASSWORD AND ZOOM LINK for this week's MALG Friday Forum (and all future fortnightly sessions until we let you know otherwise).

malg.org.uk/meetings/cor...

🎙️ OUT NOW 🎙️
“The risk isn't malicious AI, it's misplaced confidence.“
Listen to Mark Pearce of Wyser talk about why we're carrying out this new research into self-serve AI debt advice lnkd.in/egJmcAnS on the MALG Podcast at www.malg.org.uk/podcast or wherever you get your podcasts.

ONE WEEK LEFT TO REGISTER!

So pleased I’ll be joining MALG as their new CEO. Very exciting times ahead!

Peg Alexander Appointed as New CEO of Money Advice Liaison Group (MALG) | Money Advice Liaison Group The Money Advice Liaison Group (MALG) has appointed Peg Alexander as its next CEO. She will take up the position in March 2026, succeeding long‑standing CEO Bob Winnington, who retires at the end of t...

📣 We are very pleased to announce the appointment of Peg Alexander as the new CEO of MALG!
She will take up the position in March 2026, succeeding long‑standing CEO Bob Winnington, who retires at the end of that month after a decade leading the organisation.
📰 malg.org.uk/peg-alexande...

🎙️"Less than half our cases ever go to enforcement."🎙️ Not what you would expect to hear from Dukes Bailiffs Limited? In our latest podcast episode Sarah Naylor IRRV (tech) explains how ef... 🎙️"Less than half our cases ever go to enforcement."🎙️ Not what you would expect to hear from Dukes Bailiffs Limited? In our latest podcast episode Sarah Naylor IRRV (tech) explains how efficient re...

🎙️"Less than half our cases ever go to enforcement."🎙️
Not what you would expect to hear from Dukes Bailiffs? In our latest podcast episode Sarah Naylor explains how efficient recovery and customer care go hand-in-hand in 2026: www.linkedin.com/feed/update/...
Listen at www.malg.org.uk/podcast.

Money and Mental Health Policy Institute report highlights 'postcode lottery' causing vulnerable people to miss out on support | Money Advice Liaison Group A new report entitled ‘In Touching Distance’ has been published by the Money and Mental Health Policy Institute. The research (supported by Barclays) shows that getting support from income maximisatio...

📰 Latest Debt / Money Advice Sector News: @moneyandmentalhealth.org Policy Institute report highlights 'postcode lottery' causing vulnerable people to miss out on support malg.org.uk/money-and-me...

2 WEEKS TO GO - join the 150 others who've already registered for our National Members Virtual Meeting on 12th Feb!

Debt Talk CIC publishes first report, revealing 'hidden debt crisis' affecting Bangladeshi Londoners | Money Advice Liaison Group Debt Talk CIC has published its first report entitled ‘Breaking Point to Breaking Through’. It reveals a ‘hidden debt crisis’ affecting Bangladeshi Londoners, based on community consultations with ove...

Latest Debt / Money Advice Sector News: Debt Talk CIC publishes first report, revealing 'hidden debt crisis' affecting Bangladeshi Londoners malg.org.uk/debt-talk-ci...

Join us for this week's MALG Friday Forum to hear from researchers from @uniofglos.bsky.social and Swansea University for an update on their MALG-backed BNPL user research. Here's how you can get involved: malg.org.uk/co-creating-...

malg.org.uk/meetings/cor...

Got 'lived experience' of needing and/or accessing debt advice?
If you’ve:
*Looked online for debt help
*Tried an AI tool for guidance
*Struggled to know what info to trust
*Felt overwhelmed/unsure where to turn
...register your interest to take part in vital research: malg.org.uk/genai_debtad...

MALG Community Catch Up: January 2026 Hello to all our Members and Associates, welcome to the newly-named MALG Community Catch-Up - your monthly update on opportunities to 'work together to improve the lives of people in debt'. In this ed...

Welcome to the newly-named MALG Community Catch-Up.
In this edition:
✅ AI Debt Advice Research
🎙️ Latest Podcast Ep
🎧 Podcast Sponsorship
💻 National Members Meeting 12 Feb
🆕 New Members
🗨️ Friday Forum
📍 Regional Meetings
📰 Money Advice/Debt Sector News
www.linkedin.com/pulse/malg-c...

3 WEEKS TODAY! See the updated full agenda including Chris Fitch's session entitled 'What we can Learn about Vulnerability from Spies and Shoplifters' at: www.malg.org.uk/events.
Please be sure to register in advance to receive joining instructions.