Personalizing Government at Scale: Denver's AI Strategy | Data-Smart City Solutions
"If I'm ordering something off of Amazon, I don't care which department does what, I just want my shoes on my porch by tomorrow afternoon. So that's the kind of expectation users have when they're interacting with government." Suma Nallapati
https://datasmart.hks.harvard.edu/personalizing-denver-ai
11.02.2026 15:40 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
Boosting Digital Success with Cross-Agency Collaboration | Data-Smart City Solutions
"Singaporeโs success shows how investing in in-house technical capacity can create a more coherent, coordinated digital infrastructure."
Check out our new piece by @goldsmithongov.bsky.social and Juncheng "Tony" Yang: datasmart.hks.harvard.edu/boosting-dig...
11.02.2026 15:07 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
What if your city's data is missing an entire perspective? ๐
New research on smart city equity shows that when resident 311 reports meet computer vision data, the two systems see almost entirely different problems: less than 10% overlap.
Neither is wrong, just different.๐ https://ow.ly/939J50XXmLy
05.02.2026 13:00 โ ๐ 0 ๐ 1 ๐ฌ 0 ๐ 0
Personalizing Government at Scale: Denver's AI Strategy | Data-Smart City Solutions
Today's episode of the #DataSmartCityPod features Suma Nallapati, Denver's CAIO.
Nallapati and host Stephen Goldsmith discuss:
๐Sunny the AI-powered chatbot
๐Freeing employees from tedious paperwork
๐งฐHow #AI is just one tool in a bigger toolbox
datasmart.hks.harvard.edu/personalizin...
04.02.2026 18:10 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
The Community Data Health Initiative | Data-Smart City Solutions
Congrats to our colleagues at the Center on the Developing Child! They recently hosted an Extreme Heat & Early Childhood roundtable in Baltimore, exploring actions that align w/ the city goal of reducing infant mortality. ow.ly/Zulp50Y1mjG
Learn more about our joint partnership: ow.ly/1gmE50Y1mib
22.01.2026 18:33 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
New research shows only 7.9% overlap between neighborhood 311 reports & computer vision detections. Residents see acute daily problems. Algorithms see technical deterioration. Together they reveal a new equity dimension. https://datasmart.hks.harvard.edu/residents-algorithms-see-different-problems
22.01.2026 11:40 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
AI Agents and Peak Academy: Brian Elms on Empowering Government Workers | Data-Smart City Solutions
We have Brian Elms on the #DataSmartCityPod!
Hear directly from the former director of the @cityofdenver.bsky.social's famous Peak Academy, a program that host @goldsmithongov.bsky.social considers one of the most effective initiatives in government. datasmart.hks.harvard.edu/ai-agents-pe...
21.01.2026 21:29 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
3/๐งต
This has implications far beyond potholes: think air quality, extreme heat, or any diffuse urban health challenge where harms are invisible in day-to-day experience.
Who gets heardโand who stays invisibleโis a question of equity.
Full article: datasmart.hks.harvard.edu/residents-al...
15.01.2026 17:14 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
2/ ๐งต
๐: Residents and algorithms are looking at fundamentally different problems.
โ๏ธ: 311 data can show biased inputs, but algorithms are disconnected from residents' lived experiences.
๐ก: Neither reactive resident reporting nor systematic monitoring is sufficient alone.
15.01.2026 17:13 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 1
When Residents and Algorithms See Different Problems | Data-Smart City Solutions
1/๐งต New research from @khahlil.bsky.social compares 187,000+ 311 reports with 4,856 pavement defects detected by Cyvl computer vision, uncovering a critical challenge for cities, & an opportunity to use technology to complement civic inputs. datasmart.hks.harvard.edu/residents-al...
15.01.2026 17:13 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 1
Can historical data help identify & prepare for days w/ a high likelihood of asthma attacks?
See how the Houston Health Department is helping at-risk residents by sending messages that alert them to days w/ a higher risk of asthma attacks.
https://datasmart.hks.harvard.edu/local-tools-healthy-air
13.01.2026 13:35 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
We'd love to hear from you! ๐๐bit.ly/datasmartpod
Please check out our listener survey for the #DataSmartCityPod and take a couple minutes to let us know what you like, who you want to hear, and how we can bring you an even better podcast in 2026 โก
06.01.2026 17:40 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
โWhen it comes to children and the effects of air pollution, the timing really matters.โ
See how cities are meeting this challenge head-on, even with limited federal funding, to protect communities. https://datasmart.hks.harvard.edu/local-tools-healthy-air
30.12.2025 15:10 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
Maximizing Local Tools for Cleaner, Healthier Air | Data-Smart City Solutions
We're sharing 3 key takeaways from our recent Community Data Health Initiative's Air Quality Learning Cohort meeting! datasmart.hks.harvard.edu/local-tools-...
Participants came together to share how local leaders are leveraging existing power and innovative mechanisms to protect residents.
23.12.2025 20:04 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
As we close out 2025, we're sharing our most popular articles and episodes from the last year. datasmart.hks.harvard.edu/the-top-ten-...
We're honored to serve as the central resources for city leaders, especially during challenging times, as these are also moments of great promise and potential.
22.12.2025 19:23 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
โBuildings form the foundations of cities, and how well the buildings perform will determine how well a city performs.โ
https://datasmart.hks.harvard.edu/indoor-air-mayors
18.12.2025 12:00 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
Rethinking Government in 2026 | Data-Smart City Solutions
New EOY ep! @goldsmithongov.bsky.social talks 2025's most promising advancements & how cities can harness tools like GenAI for real change in 2026. He also shares his hopes for next year: difficulties ahead, but also the potential for groundbreaking change. datasmart.hks.harvard.edu/rethinking-g...
17.12.2025 18:50 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
Shaping the Future: How Digital Tools Transform Parks and Greenways | Data-Smart City Solutions
ICYMI @goldsmithongov.bsky.social wrote about how new technologies like #GenAI are shaping the future of parks and recreation!
datasmart.hks.harvard.edu/shaping-futu...
16.12.2025 18:40 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
Trailblazing Digital Accessibility with Montgomery Parks | Data-Smart City Solutions
โGood data practices lead to accessible data,โ Keegan Clifford, GIS Coordinator, Montgomery Parks https://datasmart.hks.harvard.edu/digital-accessibility-mont-parks
10.12.2025 16:10 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
โPreviously, only one person could review physical plans at a time; now all 10 team members can review the digital submission simultaneously.โ Michael Shannon, city of San Antonio
https://datasmart.hks.harvard.edu/san-antonio-permitting-service
04.12.2025 15:35 โ ๐ 1 ๐ 0 ๐ฌ 0 ๐ 0
City Leadership in the AI Era | Data-Smart City Solutions
Traditional public meetings often generate more heat than light. So what does real community engagement look like in an #AI era? Listen to Carrie Bishop and Rochelle Haynes talk all things data, GenAI, and community engagement ๐ https://datasmart.hks.harvard.edu/city-leadership-ai-era
03.12.2025 14:25 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
City Leadership in the AI Era | Data-Smart City Solutions
"For mayors who are leading on this agenda, what we're seeing is a real recognition that this is a leadership issue. It's not just a data nerds in the corner issue. It's actually fundamental to how a city operates in the modern era." #GenAI https://datasmart.hks.harvard.edu/city-leadership-ai-era
26.11.2025 13:25 โ ๐ 1 ๐ 0 ๐ฌ 0 ๐ 0
Trailblazing Digital Accessibility with Montgomery Parks | Data-Smart City Solutions
โWhen you build your data, think about accessibility.โ Keegan Clifford, GIS Coordinator, Montgomery Parks https://datasmart.hks.harvard.edu/digital-accessibility-mont-parks
26.11.2025 12:10 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
The Recognition โ and Nurturing โ Our Public Servants Need | Data-Smart City Solutions
ICYMI: the value of public service and a new @harvardkennedy.bsky.social opportunity #AmericanServiceFellowship datasmart.hks.harvard.edu/recognition-...
by @goldsmithongov.bsky.social
25.11.2025 15:04 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
What happens when a city replaces paper-based permitting & inspections with a streamlined digital system?
In San Antonio it meant faster results, happier residents, & a model for other cities. https://datasmart.hks.harvard.edu/san-antonio-permitting-service
#PublicSector #DigitalTransformation
20.11.2025 16:30 โ ๐ 0 ๐ 0 ๐ฌ 0 ๐ 0
Research lab led by @elizabethlinos.bsky.social at Harvard Kennedy School.
We build evidence on the people in government and the communities they are called to serve.
๐๏ธ๐ถ๐๐๐ฒ Interdisciplinary Center for Urban Research & Learning @bostonu.bsky.social. Work in, on, and with cities locally to globally. Led by Director @lorettaclees.bsky.social.
๐ https://www.bu.edu/ioc/
Helping cities make big ideas happen. A program of
@worldresources.bsky.social. Producer of http://TheCityFix.org. Home of #PrizeForCities.
Acting Under Secretary and Chief Data Officer at the US Department of Commerce. Personal account.
Director of @datasmartcities.bsky.social at Harvard University.
Professor at harvardkennedy.bsky.social.
Host of the #DataSmartCityPod.
Urban innovation & civic data.
https://datasmart.hks.harvard.edu/
Natural Resources Defense Council | The Earth's Best Defense
The Ash Center is @harvardkennedy.bsky.social's hub for research and teaching on democracy.
https://ash.harvard.edu/
The official Bluesky account of the City of Boston. For non-emergency services, please call 311.
Boston.gov
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linktr.ee/mayorwu
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Ask what you can do.
hks.harvard.edu
Data Officer in the sheets, Steelworker in the streets
Enlightening data. New ideas. Civil conversation. Visit us at vitalcitynyc.org
cyberpunk is a warning, not a manual
she/her. dayjob & usual location: City & County of San Francisco (this is a personal account)
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Hi, it's me, I'm the problem etc etc
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State Capacity AI. Asst. Professor of Practice in Urban Tech, University of Michigan. Past: 18F.gov, PDX Digital Corps. Pesรคpallo ambassador ๐ซ๐ฎ
ronbronson.design | makingpublicwork.com | blog.ronbronson.com
Policy + design + tech. Angry optimist.
Executive Director, Home Screen.
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Breaking into civic tech guide: chriskuang.com/civictech
Programmer. Transilient. An internet person at The Human Utility paying water bills & freeing people from debt. Nerded out at Howard, Harvard Kennedy School, YC, & Stanford GSB. F1 fan. Spoke at TED.
Black-Scholes-Merton FTW
In LAX or FAY ๐ณ๏ธโ๐