Bill Quiseng, Customer CARE expert

This Week's Rule of Three QUI QUOTES to Deliver the World's Best #CustomerExperience.

The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."

1. Be GREAT out there!
2. H to H
3. Innovation

#custserv

This Week's Rule of Three QUI QUOTES to Deliver the World's Best Customer Experience.

The “World’s Best” #CX is not what “the World” sees it to be, but rather what one customer personally feels it to be. To them, it's their "World's Best."

1. Dissatisfiers
2. Emotional Connection
3. Fine

#custexp

I'm proud to be nominated for the Contact Center World.com Industry Champion Awards for 2025!

www.contactcenterworld.com/icv.aspx?nm=...

#contactcenter #customerservice #customerexperience #custserv #custexp #cx

The Rule of Three QUI QUOTES to deliver the World's Best #CustomerExperience. 👇

The “World’s Best” #CX is not as “the World” sees it, but as one customer personally FEELS it. To them, it's their "World's Best."

Why only three? Because nobody can remember #4.

#customerservice #custserv #custexp

The Rule of Three QUI Principles to Deliver the World’s Best Customer Experience.

1. Be the Customer.
2. Create Their Experience.
3. Be Magnificently Boring! and Be Magnificently Boring to CARE!

#customerservice #customerexperience #custserv #custexp #cx

QUI QUOTE: To a complaining customer, you are not the representative of the company. You ARE the company. So own it. Be the CEO of the Moment. Take it personally. Take it professionally. Take it responsibly. Just don’t take it home.

#customerservice #customerexperience #custserv #custexp #cx

QUI TAKEAWAY: Future-proof the Future of the #CustomerExperience.
In addition to asking, “What happened?” to your ppl serving customers, ask your TEA humanoids, “What if?” Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX.

QUI QUOTE
Customer loyalty to a company starts w/ the company’s loyalty to its people.

QUI TAKEAWAY
Focus on creating a GREAT experience for your people first, and they will do the same for customers.

#customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx

The QUI Rule of the Top Three Reasons Why Customers Hate Your #CustomerService.
Why only 3? Because nobody can remember #4.🤔

1. Not living up to your promises.
2. An attitude of indifference among your employees.
3. Not saying “Thank you.”

Instead, serve to WOW them! Serve to CARE.

#custserv #cx

QUI TAKEAWAY: It's essential to model a "life balance" by striking a balance between work & personal & social activities, rest, proper nutrition, & adequate sleep.

Revolutionary today, but soon "life balance" & work will be "business as usual."

#leadership #employeeengagement #employeeexperience

THE QUI RULE OF THREE CUSTOMER SERVICE #LEADERSHIP QUESTIONS:
(Why only three? Because nobody can remember Number Four)

"What are you hearing from our customers?"
"What can I do to help?"
“What if?”

#customerservice #customerexperience #employeeengagement #employeeexperience #custserv #custexp #cx

QUI TAKEAWAY: The very best emotional value in your customers’ experiences is in your personalized interactions with them, not their “cash or credit” transactions with you.

QUI QUOTE:
Think RELATIONSHIPS or Go Broke. Literally.

##customerservice #customerexperience #custserv #custexp #cx

QUI TAKEAWAY: Be the Customer.

Don’t think like the persona of all customers. Feel like the one customer you are serving right at that moment. And when you are serving that customer, don’t be just good. Be GREAT out there!

#customerservice #customerexperience #custserv #custexp #cx

QUI #CUSTSERV FORBIDDEN PHRASE: “This is my first time,” or “I’m new here.”
Be the customer. If you’re going to pay with your money, do you want to be served by a rookie?

PROPER: Don’t use these phrases. The customer seeks a GREAT experience, and you want to give it to them as best you can.

#cx

THE RULE OF 3 STEPS OF CX SUCCESS: Select for passion. Educate with CARE. Empower for excellence.

QUI TAKEAWAY: Don’t hire & train your people on good #customerservice. Instead, select people with PASSION. Educate them with customer CARE. EMPOWER them to be GREAT out there!

#custserv #custexp #cx

TODAY’S QUI TAKEAWAY: Loyalty Points are a marketing ploy to offer incentives to customers for returning.

Customer loyalty is not earned by giving points to customers for making purchases from you. It’s about delivering service so GREAT that you don’t need to.

#custserv #custexp #cx

BUSINESS LEADERS’ QUI FORBIDDEN PHRASE: “We’ve always done it that way.”

Business competitors would say to their people, “Well, if they’ve already done it that way, then we’ll just do a little better to WOW their customers with us.”

#customerservice #customerexperience #custserv #custexp #cx

QUI #CUSTOMERSERVICE FORBIDDEN PHRASE: Frontline

You may reasonably think your customer service people are the frontline because they are front and center with customers. However, customers emotionally feel that they are "doing battle" with the #custserv “frontline.”

#custexp #cx

QUI TAKEAWAY: “People need to be reminded more often than they need to be instructed.”

TODAY'S QUI QUOTE: GREAT customer CARE is never about what YOU THINK you did. It’s about how happy YOUR CUSTOMERS FEEL because of what you did.

#CX is NEVER about you. It’s ALWAYS about them

#custserv #custexp

QUI TAKEAWAY: “People need to be reminded more often than they need to be instructed.” I encourage you to remind yourself:

TODAY’S QUI REMINDER: You can't even begin to satisfy customers until you remove all the potential sources of dissatisfaction. Start there first.

#custserv #custexp #cx

The Rule of THREE QUI TAKEAWAYS of Customer CARE and CX

1. Customers pay for their experience, not your product or service.

2. Think RELATIONSHIPS or Go Broke. Literally.

3. Being Magnificently Boring!

#customerservice #customerexperience #custserv #custexp #cx

The QUI Rule of Three Worst Forbidden Phrases:
Why only three? Because nobody can remember Number Four.

Third Worst: "There's nothing I can do." Or "I can't help you."
Second Worst: "You're wrong."
And THE Worst Forbidden Phrase: "Calm down."

#customerservice #customerexperience #custserv #cx

QUI BUSINESS LEADERS’ QUESTION: “We have the best employee wages and benefits among our competitors. Isn’t that good enough?”

QUI ANSWER: “If the only thing your employees get out of their job is a paycheck, you, as leaders, have failed.”

#employeeexperience #employeeengagement

QUI TAKEAWAY: "Life balance."
Instead of prioritizing a work-life balance, set the tone for a work culture that models “life balance.”

Revolutionary today. But soon, no more “work-life balance”. It’s ALL about a person's “life balance.” “Work” is simply “business as usual.”

#employeeexperience

QUI CUSTOMER SERVICE FORBIDDEN PHRASE:
“I don’t know.”
Be your customer. When you hear, “I don't know,” what you feel they say is, “I don’t know. This company always keeps me in the dark.”

PROPER PHRASE: “That’s a great question. Let me find out for you.”

#customerservice #custserv #custexp #cx

QUI CUSTOMER SERVICE FORBIDDEN PHRASE:
“That’s not my job.”
Be the customer. “Well, it looks like you work here. Why isn’t it your job, and why don’t you find the person who does?”

PROPER PHRASE: “That’s a great question. Let me find out for you.”

#customerservice #custserv #custexp #cx

. @cxbunited.bsky.social 👇 ... 😊

#customerservice #customerexperience #custserv #custexp #cx

QUI TAKEAWAY: You know you have customer CARE right when your customers don’t tell others what they bought. They tell others who they bought it from.

Don’t be just good. Be GREAT out there!#customerservice

#customerservice #customerexperience #custserv #custexp #cx

QUI TAKEAWAY: English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.”

TODAY’S QUI REMINDER: Your responsibility as a business leader is not to build your #business. It’s to develop their people.

#custserv #custexp #cx #employeeengagement

QUI TAKEAWAY: Future-proof CX. Ask "What happened?" to your people after they’ve engaged with customers. Then ask your agentic #AI bot, "What if?"

Exceeding the expectations of current customer needs & innovating future potential customer wants will maximize the ROI of #CX.

#custserv #custexp