Citizens Advice Scotland

On BBC Radio Scotland tonight, David, our Head of Impact, stressed that people are already doing everything possible to keep warm this winter. He called on government and regulators to take the action needed to support those most at risk. #energy #winter

David (Head of Impact) and Natasha (Head of the Extra Help Unit) spoke at the @energy-action-scot.bsky.social Conference today, sharing evidence on fuel poverty, energy debt and wider energy issues. Great to connect, learn and collaborate to better support people struggling with energy costs.

Our evidence shows Scotland’s energy market is broken. We need urgent action.
Read the full brief to learn more and see the solutions we’re calling for.🧵(3/3)🔗 www.cas.org.uk/sites/defaul...

📈 Energy debt is soaring – average debt across our network July–Sept was over £2,300
💡 Crisis support is still high even in summer — 2,214 people were referred for fuel vouchers
🏡 Smart meter problems are rising, with a 25% increase in people needing help as RTS replacements continue to cause issues

Today we’ve published our latest #Energy Brief. Here’s what you need to know 👇
🧵(1/3)

“The energy system is broken and needs major reform – and urgently."

Read our response to latest rise in the Ofgem energy cap 👇 #energy #Ofgempricecap

www.cas.org.uk/news-and-eve...

Erica and Jordan represented CAS at the External Services Fair in Westminster yesterday, speaking with caseworkers and researchers from MP offices across the UK.
Erica: “Our stall was lively and in demand, with many dropping by to learn about the incredible work our network does across Scotland.”

A huge thank you to all attendees and speakers, including @advicedirectscot.bsky.social and @citizensadvice.bsky.social energy policy team for their contributions today. 🧵(2/2)

CAS Extra Help Unit (EHU) and Citizens Advice Consumer Service were delighted to welcome Lightning Reach and OVO Energy to our Domestic Supplier Liaison meeting today. They shared an insightful look at the tech for good powering Ovo’s Extra Support Scheme. 🧵(1/2)

From advice to action: improving access to disability payments in Scotland   - TFN Erica Young on the importance of easy access to Adult Disability Payment (ADP)

"This is essential to enabling disabled people to live decent and dignified lives."

Learn more from our policy officer, Erica, as she provides valuable insight into ADP and the significance of accessible support. 👇
tfn.scot/opinion/from...

Organisations representing doctors, nurses, teachers, social workers and health visitors, as well as housing experts and anti-poverty charities, all agree that the UK government should abolish the two-child limit in full to turn the tide on child poverty. 🧵(2/2) #socialsecurity @cpaguk.bsky.social

We’ve joined 100+ others in calling for the government to fully scrap the two-child limit. Every child deserves the best start in life. By fully scrapping the two-child limit the UK government can deliver a decisive shift in children’s opportunities, and in the UK's potential. 🧵(1/2)

A social tariff for energy is not an optional extra but an absolute necessity. Years of high costs have kept people in fuel poverty and entrenched energy debt – making energy more affordable is vital to address this harmful cycle in which so many people are trapped. 🧵 (3/3) #energy

With people facing yet another winter of sitting in the cold, bringing down costs for those on the lowest incomes is essential in tackling the devastating harms caused by fuel poverty. 🧵(2/3) #energy

Scots could save £700 on fuel bills if 'social tariff' backed by UK Government EXCLUSIVE: The introduction of a social tariff could benefit more than 660,000 households in Scotland and lift 202,000 out of extreme fuel poverty.

We’ve long called for a social tariff on energy bills. A new report now shows it could lift more than 200,000 people in Scotland out of extreme fuel poverty. 🧵(1/3)
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Survivors of domestic abuse shouldn’t be chased for council tax debts caused by the person they had to escape.
Citizens Advice Scotland highlighted this injustice and we have called for change so survivors can rebuild without fear of financial fallout. 👇

Ofgem’s plans on energy debt don’t go nearly far enough  - TFN David Hilferty on the inevitable winter fuel crisis

"With energy debt at an eye-watering £4.4 billion, the level of relief outlined is but a flicker in the dark."

Read our Director of Impact's Herald column about the energy debt and winter fuel crisis 👇

tfn.scot/opinion/ofge...

We're the largest professional provider of ADP advice outside of Social Security Scotland. From Jul to Sept, our network provided 20,000 pieces of advice about the Daily Living Component of ADP to 8,435 people

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www.cas.org.uk/sites/defaul...

A group of four women and one man looking at the camera and smiling.

As Trustees’ Week draws to a close, we want to say ‘Thank you’ to our Trustees. Many of whom were at our 40th AGM today. Thanks to their contributions and endless dedication, we are able to continue supporting our network as they deliver the best outcomes for people across Scotland⭐ #TrusteesWeek

Voice: Summer 2025 A magazine for the Citizens Advice Network in Scotland.

What makes a great Trustee? Someone who supports your work, upholds your values and vision, and ensures your charity thrives. Read Nicholas Grier’s story as the chair of Penicuik CAB. 👇
#CABVolunteeringScot #TrusteesWeek

This International Volunteer Managers’ Day, we’re celebrating the amazing people who make the Citizens Advice network thrive. Your care, expertise and dedication make a real difference every day – thank you! 💙

#IVMDay25

Recently, Volunteer Managers from across the country – from Nairn to Dumfries – came together in Glasgow to share experiences and discuss new ideas that will help shape and strengthen the network. 🧵(2/2)

A huge thank you to all the amazing Volunteer Managers across the Citizens Advice network in Scotland.
Your care, expertise, and dedication ensure every volunteer feels valued and supported. 🧵(1/2)

Today we thank the Volunteer Managers across the Citizens Advice network whose guidance and support make volunteers feel valued and celebrated. Today we celebrate their dedication and the difference they make every day.

#IVMDay25

Fuel poverty crisis means volunteers have become ‘fourth emergency service’ for desperate folk turning up with carrier bags filled with bills Citizens Advice Scotland’s boss added his name to a list of people calling for reform of the energy market when he visited Shetland.

Read about Derek’s visit in The Shetland Times 👇

He saw first-hand the challenges people are facing with rising energy costs.
We’ll continue calling for lasting, fair solutions to tackle fuel poverty and ensure no one has to struggle to heat their home.

www.shetlandtimes.co.uk/news/ofgem-d...

YouTube video by Citizens Advice Scotland Beth shares her experiences of being a Trustee.

Ever wondered what Trustees do?
At CAS they help support our CABs as they continue to provide life-changing advice across local communities.
Hear Beth talk about her journey as a Trustee with our network.
#CABVolunteeringScot #TrusteesWeek
www.youtube.com/watch?v=9ohg...

Trustees' Week: do you have what it takes to help run a charity? - TFN Simon Rennie on the vital role played by trustees

It’s Trustees’ Week! And we’re celebrating the incredible dedication and commitment of all the Trustees across the Citizens Advice network.
Read our Herald column to learn more about the vital role trustees play in supporting charities like us.
tfn.scot/opinion/trus...

This Trustees Week, we’re celebrating the incredible dedication and commitment of the 400 Trustees across the Citizens Advice network.

Yesterday, our CEO, Derek Mitchell, spent time at the Shetland Islands CAB, listening to staff and advisers about the challenges facing the local community. Listen to a snippet from his interview with BBC Radio Shetland 👇

Ofgem's new plan to tackle energy debt doesn't match the scale of the problem.
Listen to our Head of Social Justice, Emma Jackson on BBC Radio Scotland this morning 👇

#energy #scotland