Brian Retterer

So excited to finally share what I've been building! Ticket Committee was born from my own AfterProm experience.

It's grown into a comprehensive platform to make events safer & smoother.

Would love your thoughts as I launch this into the world! 🔗 ticketcommittee.com

Has anyone else run into this mysterious "automatic protection"? Is there any known fix or escalation path? Or is Spotify really telling paying customers tough luck, buy more stuff, because our system flagged something we won't explain?

#spotify

Their advice is basically "buy another plan"? This feels completely unacceptable for a paying customer. I have empty slots I'm paying for!

So, Spotify's official stance is that even though I pay for a Family Plan, and accidentally removed a member who lives with me, some secret "automatic protection" means I can't add them back, they can't tell me why, they can't fix it.

The "Resolution": When I asked what I'm paying for, if cancelling and restarting the plan would work, or what this "protection" even is, the response was: "Unfortunately, we don't have any further details regarding this. We recommend finding another Premium plan that's right for you."

Agent 3: After reviewing, he completely reverts to the original script: "as mentioned previously, we can confirm that you won't be able to invite a new member to your current Family plan. Account is prevented from doing so due to an automatic protection which we can't override."

Agent 2 : He seemed more helpful initially. Confirmed my account/plan was fine ("Upon checking as I can see your account is fine and there is no issues on your account."). Asked for confirmation of my email and my daughter's email, seem like he might actually be able to do something. Disconnected

Agent 1: After checking, tells me "due to some security reasons she cannot join the plan." Later clarifies: "The account is prevented from doing so due to an automatic protection which we can't override." His suggestion? She should get her own Premium plan or join a different Family Plan.

The Saga:

The Problem: Accidentally removed my daughter from the Family Plan. Sent a new invite. She lives with us, same address. Clicking the invite leads to the error mentioned above.

Contact Support: Got connected, explained the situation.

I accidentally removed my daughter from our paid Spotify Premium Family plan. She lives in the same house. Now, when she tries to accept the invite,"Find another Premium plan that's right for you". Support says an unexplainable, un-overrideable "automatic protection" prevents her from rejoining

Just had an incredibly frustrating ~2-hour chat session with Spotify support and need to vent/see if anyone else has experienced this absurdity.

#spotify #frustrating

How does one find a partner in a SaaS venture? I have the POC done and functioning, and am using it currently. I am not a business person, just a coder monkey, but feel this could really be something.

#business #startup @phpc.social

No Cheating! Why do I get the following error in my code when saving an entry to the database with this specific date/time?

Incorrect datetime value: '2025-03-09 02:32:00' for column 'event_start'

I spent HOURS on this issue and finally figured it out!

#laravel @phpc.social

McLaren Racing announces Okta as an Official Partner of the McLaren Formula 1 Team

Looks like I can now share this. McLaren and Okta announced their partnership today. www.mclaren.com/racing/formu...

Anyone have suggestion on making #Laravel #Reverb work with the #Herd service with a "herd secure" domain? I can never get it working.

"WebSocket is closed before the connection is established."

Nothing like training a fresh algorithm to start the morning.