Lisa Jeffery

Appreciated 🤩

@jukes.ie In case of interest for your fab newsletter 🤞

Building a shared understanding of services Lucy Hartley, Head of Service Strategy, Ownership and Performance, and Lisa Jeffery, Design Manager, reflect on the work being done to build a shared understanding of services within Defra’s Digital, ...

Read more about the work of the team and how we’re growing understanding of how services enable us to achieve outcomes while meeting user needs in Defra 🌱

defradigital.blog.gov.uk/2025/07/31/b...

defradigital.blog.gov.uk/2024/10/08/d...

It was lovely to see you. And I must visit Bluesky more often. Hope all is well

👋 An important new role here: Principal Service Designer - Service Transformation, to join a supportive team in the Chief Digital Office at Defra.

The closing date to apply is 3 September. Do take a look or share 👀

#GovDesign #ServiceDesign

www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

TransformGov Talks : Seventh event · Luma Speakers Antonio Weiss on his new book, "AI Demystified" Becky Miller, Defra, on designing policy with complex evidence live stream will be here : …

🚨 6PM, WED 25 June 🚨

Join us for the seventh TGT at the MoJ or online, with:

* Antonio Weiss on his new book, "AI Demystified"
* ​Becky Miller, Defra, on designing policy with complex evidence

lu.ma/jkd8jbzu

Please share! Thanks 🙏.

Afternoon all :)

After 5 years in my role in Defra, I'm going to be leaving this June to take up a new role as Director General of Civil Service Reform and Efficiency in the @cabinetofficeuk.bsky.social

Great question. Lately, I’ve noticed a few posters in public places asking people to be civil to employees. Gives cause for pause within the system

Designing policy with complex evidence Farming policy design experts from Defra get to grips with making sense of complexity.

Good blog post by Becky, Anne and Robin at Defra: ‘Designing policy with complex evidence’

Shows the value design can co-create in the policy space when tackling ‘wicked problems’ (and aren’t they all in government).

publicpolicydesign.blog.gov.uk/2025/05/08/d...

If you want to take action on the new point then also check out the Greener Services Principles being developed by @nedgartside.bsky.social and collaborators as referenced in the blog post
greenerservices.github.io

Adding sustainability to the Government Design Principles We’re adding a new design principle for sustainability. This will help teams take responsibility and ownership for the sustainability of services.

Brilliant there’s a new design principle for sustainability: Point 11. Minimise environmental impact.

Well done to all involved 💚
#GovDesign #ServiceDesign

services.blog.gov.uk/2025/04/02/a...

✨ The Government Design Principles have been updated, adding 'Minimise environmental impact' 🌳

🪨 They are an invaluable cornerstone for government's user-centred digital work.

👀 Blog post: services.blog.gov.uk/2025/04/02/a...

👀 Principles: www.gov.uk/guidance/gov... #govdesign

GDS is hiring a senior content designer to work on the Service Standard and Service Manual.

£56,070 - £70,219

Deadline end of Wednesday.

www.civilservicejobs.service.gov.uk/csr/jobs.cgi...

#govdesign

Data Bites #54 Data Bites #54

🚨 ONE WEEK TODAY 🚨

Data Bites #54, an environment/sustainability special!

With:
- DWP's Ishmael Burdeau on digital sustainability
- @climateemergencyuk.bsky.social @mysociety.org on climate scorecards
- @lizlutgendorff.bsky.social on tracking waste

Join us: www.eventbrite.co.uk/e/data-bites...

I am looking for a Lead Product Manger to come and work with us on the Funding service.

The Funding Service is the whole end-to-end system for delivering education funding to providers. This year, the service will play a role in delivering £76bn to 25,000 education providers.

lnkd.in/eTEZhm7H

Developing service patterns - reusable designs for building government services This blog post describes what a service pattern is, how this one was made, how we think it could help design better services, and what we’d like to do next.

Service patterns can offer ways to design services more effectively and efficiently.

Read more in this new ‘Services in Government’ blog post by #GovDesign collaborators and feedback on the prototype they are sharing this #ServicesWeek

services.blog.gov.uk/2025/03/19/d...

Brilliant and insightful #ServicesWeek session on 'designing for people who've experienced domestic abuse' by @peterscottreid.bsky.social and the LAA team today. Services Week is such a valuable way of learning about what work is being delivered across public sector, from the teams actually doing it

DfE has published a plain language standard to support teams in digital delivery. We worked in the open, shared with GDS, and are exploring whether it can help add weight to the use of plain language: dfedigital.blog.gov.uk/2025/03/19/i...

Promotion for the 'User Needs First' International Conference 2025, happening on April 9-11 in Amsterdam, Netherlands. Features keynote speakers Kara Kane (Head of Design, Public Sector Reform, UK Government) and Martin Jordan (Head of Design & User Research, German Digital Service). Organized by the Ministry of the Interior and Kingdom Relations.

How can we protect our practice in these unsettling times?

In our opening talk at the #UserNeedsFirst Amsterdam conference, @karakane-kk.bsky.social and I will be talking about how not to let things get undone.

Join us and hundreds of #GovDesign​ers on 9 April!

userneedsfirst.yellenge.nl/program/

The Cabinet Office Test, Learn and Grow team are hiring 11 roles across product, delivery management, data analysis and design. Come work with us on public sector reform! www.civilservicejobs.service.gov.uk/csr/index.cg...

A sheet of stickers. They show a frog sitting on a lilly pad. They read ‘I’M TRANSFORMING SERVICES’ around the edge

Stickers 🐸

Get involved with Services Week 2025 Services Week is back 17 March to 21 March 2025 and the theme for 2025 is people-centred services. Designing effective public services starts with innovation, a strong understanding of what people nee...

Hey UK #GovDesign​ers,

Looking at the schedule for next week’s #ServicesWeek, I’m getting a massive FOMO here.

You folks are so lucky to have such terrific sessions coming your way!

Maps In Services: Services Week workshops Join our Services Week workshops and help us create some design principles for the use of maps in public services.

I'm running some 🗺️ #MapsInServices sessions for #ServicesWeek 2025!

Running 17-21 March, there will be 5 sessions, running from 9.30am-10.30am Monday-Friday.

We'll be aiming to draft a page of Map Design principles for the GOV.UK Service Manual.

🎟️ Sign up: www.eventbrite.co.uk/e/maps-in-se...

Teamwork 💯

🎉 We've just published big new Service Manual guidance, defining what a government service is.

This helps people know when their work is part of a service, and what standards and guidance apply. 💪

www.gov.uk/service-manu...
#govdesign #gds

Get involved with Services Week 2025 Services Week is back 17 March to 21 March 2025 and the theme for 2025 is people-centred services. Designing effective public services starts with innovation, a strong understanding of what people nee...

#ServicesWeek 2025, 17-21 March, will feature around 80 sessions from 20+ organisations.

Great the annual event series for people working in the public sector is returning for the seventh year to grow skills, knowledge and networks 👍

Get involved:
services.blog.gov.uk/2025/01/30/g...

A huge loss to so many people. The extensive outpouring of love for Vicky shows how she lived: making an incredible impact on design and on the people she met. Vicky’s legacy is as remarkable as she was. ‘Links-a-plenty’ always ✨

Devastated by the sudden loss and passing of our dear friend Vicky. She was a kind, thoughtful and all round amazing person. So much integrity and sincerity

Thinking of you Vicky ❤️
@vickytnz.bsky.social

Hello 🙂 I'm looking for my next public sector role and would appreciate your support. Let me know if you hear of anything or wanna catch up. #OpenToWork

💼 Preferably agile delivery manager.
📜 Open to contract, permanent or temporary roles.
🌎 Remote or based in Manchester, London or Sheffield.

Services Week is back for 2025 Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector.

#ServicesWeek to return for its seventh year ✨
Please share and save the date: 17 to 21 March 2025

This event series aims to grow service literacy and is open to all UK public servants. Take part if you can!

#ServiceDesign #GovDesign #LocalGov #LocalDigital

services.blog.gov.uk/2024/12/19/s...