Metrigy

#MetriNote - ServiceNow acquires Moveworks for $2.85B & launches Yokohama AI platform! Big AI push for unified workflows.

#CRM #AI #Agentics #CX

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Cisco Takes Top Spot in Metrigy’s 2024 Unified Communications-as-a-Service (UCaaS) MetriRank Report Metrigy’s MetriRank study evaluates leading UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.

#PressRelease - Cisco Takes Top Spot in Metrigy’s 2024 Unified Communications-as-a-Service (UCaaS) MetriRank Report

Metrigy’s #MetriRank study evaluates leading #UCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.

metrigy.com/cisco-takes-...

Metrigy Releases CX MetriCast 2024 & 4Q24 Market Shares and Forecasts Metrigy has published its customer experience product and service forecasts and calendar year 2024 and 4Q24 market shares and updated forecasts.

#PressRelease - Metrigy has published its customer experience product and service forecasts and calendar year 2024 and 4Q24 market shares and updated forecasts.

#CX #CustomerExperience #MarketShares

metrigy.com/metrigy-rele...

MetriNote - Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches Salesforce announced Agentforce 2dx, the latest version of Agentforce, its platform for integrating autonomous AI agents in workflows.

#MetriNote - Salesforce announced Agentforce 2dx, the latest version of #Agentforce, its platform for integrating autonomous AI agents in workflows.
#AI #Agentics #AIAgents

metrigy.com/product/metr...

What’s What with Digital Work Hubs for Today Does the concept of a connected workspace for collaborative work finally have legs?

#Blog by Beth Schultz - Does the concept of a connected workspace for collaborative work finally have legs?

#DigitalWorkplace #Hubs #CollaborativeWork #Collaboration

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#Blog by Beth Schultz - As businesses look to move from mostly inbound to mostly proactive outreach, branded text, including RCS, has a critical role to play.

metrigy.com/what-you-nee...

#CustomerExperience #ProactiveOutreach #CustomerSuccess #CX #Innovation

MetriNote - Salesforce and Google Deepen Partnership for AI Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models.

#MetriNote - Salesforce and Google have jointly announced a significant expansion of their partnership, in part to allow Salesforce’s AI-powered agents, Agentforce, to use Google’s Gemini models.

#Agentforce #Gemini

metrigy.com/product/metr...

MetriNote - Theta Lake Announces Platform, API Access Theta Lake has introduced Theta Lake as a Platform, which provides a set of APIs that customers can use to access data stored within Theta Lake’s enterprise compliance application.

#MetriNote - Theta Lake has introduced Theta Lake as a Platform, which provides a set of APIs that customers can use to access data stored within Theta Lake’s enterprise compliance application.
#APIs #Compliance

metrigy.com/product/metr...

CPaaS in CX: A Look at Top Providers, Trends and Use Cases The CPaaS market, as it relates to customer engagement, is competitive and volatile. See how vendors cater to business customers and the trends driving innovation.

#Blog by Beth Schultz - The #CPaaS market, as it relates to #CustomerEngagement, is competitive and volatile. See how vendors cater to business customers and the trends driving #innovation.

metrigy.com/cpaas-in-cx-...

Calculating the Return on Generative AI Investment When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.

#Blog by Irwin Lazar - Calculating the Return on Generative AI Investment:

When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.
#ROI #GenerativeAI #AI

www.nojitter.com/ai-automatio...

MetriNote - Smarsh Adds Voice Recording via CallCabinet Smarsh announced that it has acquired CallCabinet to bring cloud-based call recording and analytics into its compliance portfolio.

#MetriNote - Smarsh announced that it has acquired CallCabinet to bring cloud-based call recording and analytics into its #compliance portfolio. Terms of the acquisition were not disclosed.

metrigy.com/product/metr...

Interaction Analytics Matter – A Lot LLMs deliver compelling insights to improve CX and business operations.

#Blog by Robin Gareiss - Only 50% of companies use interaction analytics, but with AI-driven insights, you can improve agent performance, sales, product offerings, and operational efficiency. The future of CX is here! 💡

#AI #CustomerExperience #GenerativeAI
metrigy.com/interaction-...

Metrigy Releases Workplace Collaboration MetriCast 3Q24 Market Shares Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares.

🚨 | Press Release: Metrigy has published its workplace collaboration product and service forecasts and calendar year 3Q24 market shares. Read the full release below! #Collaboration #UCaaS #Phones #SIPTrunking

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Join @imlazar.bsky.social in #webinar TOMORROW at 11amET! Irwin shares our latest research on #generativeAI virtual assistant addition for employee engagement, & ways companies can measure benefits including gains in productivity, cost savings, and revenue gain.

www.brighttalk.com/webcast/1867...

How to Manage E911 in a Multivendor UC Environment Multivendor phone systems can present challenges for E911 management. Third-party platforms, however, can help businesses with call routing and location management.

#Blog by @imlazar.bsky.social - Multivendor phone systems can present challenges for #E911 management. Third-party platforms, however, can help businesses with call routing and location management. #UC #phonesystems #multivendor

metrigy.com/how-to-manag...

Ask an Analyst: 2024 Digital Workplace Trends A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings.

#Blog by Beth Schultz - A look back at some of the digital workplace trends in 2024, including collaborative work management, return to office versus work from home and video meetings. #CWM #DigitalWorkplace #Collaboration

metrigy.com/ask-an-analy...

#Blog by Robin Gareiss - Customer experience trends like #generativeAI, proactive outreach and #agent assist can all help organizations ensure they can attract and keep customers. Check out 7 CX Trends to Know in 2025!

#CustomerExperience #AgentAssist #AI

metrigy.com/7-customer-e...

CX Security: CISO, CX Team Top Owners Though success group mostly selects CISO, it's 1.2x more likely to select chief customer officer or collaboration/UC team than the non-success group.

#Infographic - Though success group mostly selects #CISO, it’s 1.2x more likely to select chief customer officer or #collaboration/ #UC team than the non-success group.

metrigy.com/portfolio/cx...

MetriNote - Cognigy Announces Agentic AI Cognigy has announced Agentic AI, an emerging type of AI agents that are more intelligent, adaptive, and autonomous than their predecessors.

#MetriNote - Cognigy has announced Agentic AI, an emerging type of AI agents that are more intelligent, adaptive, and autonomous than their predecessors.

#Agentics #AI #virtualagents #CX #customerservice #contactcenter #automation

metrigy.com/product/metr...

MetriNote - Zingly Announces AI Platform to Boost Sales for Financial Companies Zingly has announced an AI platform designed for banking, financial services, and insurance companies that it says will increase win rates by up to 30%.

#MetriNote - Zingly has announced an #AI platform designed for #banking, financial services, and insurance companies that it says will increase win rates by up to 30%.

metrigy.com/product/metr...