Thank you @pamelatucker.bsky.social!
Younger shoppers EXPECT retailers to offer technologies like visual search and genAI chatbots, Mohsen Ghasempour, Ph.D., Group Director of AI at Kingfisher tells me.
🎧 Full episode: retaildisrupted.com/episode/king...
👟 Nike can say they're cool, but if someone like The Sole Supplier says they're cool, it lands better with the consumer, founder George Sullivan tells me.
🎧 Full episode: retaildisrupted.com/episode/snea...
COVID five years on. I spoke to @retailweek.bsky.social about the pandemic's lasting impact on retail.
www.retail-week.com/analysis/cov...
Uncertainty and disruption is our new normal, Hash Ladha, now former CEO of Jigsaw, tells me.
Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!
📺 www.youtube.com/watch?v=ZV0P...
#retaildisrupted
What happened when eBay removed private selling fees?
My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted
📺 www.youtube.com/watch?v=O1MM...
Wonderful to meet and interview Stuart Trevor, Founder of AllSaints, earlier today.
🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!
🎧 Listen here: retaildisrupted.com/episode/alls...
#retaildisrupted
Great to join The Bottom Line podcast to discuss self-checkouts with Evan Davis, Julian Metcalfe, founder of itsu / co-founder of Pret, and Robert Elsey, Co-op's Chief Digital and Information Officer.
Supermarkets may be reassessing but clothing stores are gearing up!
www.bbc.co.uk/sounds/play/...
🦾 Every Little (Bit of Innovation) Helps. Tesco's Senior Technology Director Jane Mustoe tells me about AI chatbots, digital twins, autonomous stores, drones and much more!
youtube.com/shorts/-di6J...
Full episode: retaildisrupted.com/episode/ever...
#RetailDisrupted
Martin George, former customer director at Waitrose and commercial director at BA, on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints.
📺 Full episode: www.youtube.com/watch?v=cjpX...
#retaildisrupted
We have to embrace technology but, at the end of the day, retail is about PEOPLE, Nazim Cassim tells me.
Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio
Leave a voice note and I’ll share your thoughts on next week’s episode? retaildisrupted.com/contact
It was a bit of fun on the podcast 🤷🏻♀️
⚰️🤔 What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy?!
VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.
Would you let an AI agent buy your wife's birthday present? www.youtube.com/shorts/00W5-...
Consumers want a story.
Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.
Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!
I asked Steve Preston, CEO of Goodwill, what's driving the surge in demand for secondhand goods: economy, sustainability, or need for individuality?
Hear what he had to say 👇
youtube.com/shorts/9ojF6...
#resale #preloved #goodwill #thrifting #secondhand #retail #consumer #retaildisrupted
Live from New York...
Ian Cox, Co-op's Director of Technology, joins me to discuss:
🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores
#retaildisrupted
Two Forbes articles in one day! That's a new PB. 💪
Lots of interesting takeaways from #Amazon Stores CEO Doug Herrington about AI and some lessons from Jeff. Almost feeling the itch for a third edition of the book...
#AI #genai #retailtech #ecommerce #NRF #retail
www.forbes.com/sites/natali...
Thank you! So many pearls of wisdom in that session. 🧥
Thanks, Lisa! Thought better to file before caffeine wears off and jetlag kicks in! 🤗🫠
🔥 My latest Forbes piece covers the many great nuggets from #burberry CEO Joshua Schulman at the #nrf Big Show👇
#nrf2025 #retail #luxury #luxuryretail #turnaround #reinvention #authenticity #leadership #retailinsights
www.forbes.com/sites/natali...
Walmart US CEO John Furner and Nvidia CMO Azita Martin kicking us off with fascinating conversation about AI. Furner says investing in AI and be complex and intimidating for retailers but as, Martin says, the most important thing is to just get started. #NRF2025 #nrf
How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? In the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey.
🎧 retaildisrupted.com/episode/soci...
#retaildisrupted
Thrilled to be named a #TopRetailExpert by #rethinkretail alongside so many amazing thought leaders shaping our industry!
📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025
I spoke to BBC News about the latest @britishretail.bsky.social figures. Consumers aren’t battening down the hatches just yet but likely to face higher prices in the coming months as retailers grapple with new cost headwinds.
www.bbc.co.uk/news/article...
🏷️ Are you shunning or shopping the sales today? I spoke to the BBC about promotion fatigue. Also interesting how more shops are choosing to remain shut (pandemic silver lining?). BD now an online event / essential to reward staff when competition for talent is fierce! www.bbc.co.uk/news/article...
I spoke to the BBC about Morrisons’ tech glitch on the supermarkets’ busiest day of the year. The stuff of nightmares… www.bbc.co.uk/news/article...
Ahh it’s so peaceful over here 🧘🏻♀️
