Natalie Berg

Thank you @pamelatucker.bsky.social!

Younger shoppers EXPECT retailers to offer technologies like visual search and genAI chatbots, Mohsen Ghasempour, Ph.D., Group Director of AI at Kingfisher tells me.

🎧 Full episode: retaildisrupted.com/episode/king...

👟 Nike can say they're cool, but if someone like The Sole Supplier says they're cool, it lands better with the consumer, founder George Sullivan tells me.

🎧 Full episode: retaildisrupted.com/episode/snea...

Covid-19 five years on: what has changed for retail? Thanks to new data from Kantar, GfK and EY, we can show you how the pandemic changed the way Brits live and shop five years on, and what these lifestyle changes mean for retail today and for the futur...

COVID five years on. I spoke to @retailweek.bsky.social about the pandemic's lasting impact on retail.

www.retail-week.com/analysis/cov...

Uncertainty and disruption is our new normal, Hash Ladha, now former CEO of Jigsaw, tells me.

Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs!

📺 www.youtube.com/watch?v=ZV0P...

#retaildisrupted

What happened when eBay removed private selling fees?

My guest this week is Kirsty Keoghan, eBay's Global GM of Fashion. #retaildisrupted

📺 www.youtube.com/watch?v=O1MM...

Wonderful to meet and interview Stuart Trevor, Founder of AllSaints, earlier today.

🌎 Stuart tells me all about his latest venture, STUART TREVOR - the fashion brand that doesn’t produce any new clothes!

🎧 Listen here: retaildisrupted.com/episode/alls...

#retaildisrupted

The Bottom Line - Self-checkouts: Have Shops Reached Peak Self-Scan? - BBC Sounds Why are some retailers bringing back people to scan our shopping?

Great to join The Bottom Line podcast to discuss self-checkouts with Evan Davis, Julian Metcalfe, founder of itsu / co-founder of Pret, and Robert Elsey, Co-op's Chief Digital and Information Officer.

Supermarkets may be reassessing but clothing stores are gearing up!

www.bbc.co.uk/sounds/play/...

YouTube video by Retail Disrupted From digital twins to AI chatbots, how is Tesco using tech to redefine retail?

🦾 Every Little (Bit of Innovation) Helps. Tesco's Senior Technology Director Jane Mustoe tells me about AI chatbots, digital twins, autonomous stores, drones and much more!

youtube.com/shorts/-di6J...

Full episode: retaildisrupted.com/episode/ever...

#RetailDisrupted

Martin George, former customer director at Waitrose and commercial director at BA, on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints.

📺 Full episode: www.youtube.com/watch?v=cjpX...

#retaildisrupted

We have to embrace technology but, at the end of the day, retail is about PEOPLE, Nazim Cassim tells me.

Nazim is a retail veteran who served on the Massmart board during the Walmart acquisition. Hear what he has to say about South African retail in the latest #retaildisrupted episode. Link in bio

Leave a voice note and I’ll share your thoughts on next week’s episode? retaildisrupted.com/contact

It was a bit of fun on the podcast 🤷🏻‍♀️

⚰️🤔 What happens in the digital afterlife? Do you even need to be alive to be a consumer? Should retailers and brands be thinking about a post-death strategy?!

VML’s Naji El-Arifi and Hugh Fletcher help me unpack all of this and more on this week's episode of #RetailDisrupted.

YouTube video by Retail Disrupted Would you let an AI agent buy your wife's birthday present?

Would you let an AI agent buy your wife's birthday present? www.youtube.com/shorts/00W5-...

Consumers want a story.

Matt Hopkins, Founder of IND!E, joins me on the pod to discuss the evolution of pop-up shops and the role of SME brands in driving innovation in retail.

Link in bio and don't forget you can also subscribe to the new #retaildisrupted newsletter!

Resale Revolution with Goodwill CEO Steve Preston | Retail Disrupted: A podcast that helps you navigate the future of commerce Did you know that over 80% of the U.S. population lives within a 10-mile radius of a Goodwill store or location? Live from the NRF Big Show in NYC, Natalie...

🎧 Full episode: retaildisrupted.com/episode/resa...

YouTube video by Retail Disrupted Goodwill CEO Steve Preston on the Preloved Shopping Revolution

I asked Steve Preston, CEO of Goodwill, what's driving the surge in demand for secondhand goods: economy, sustainability, or need for individuality?

Hear what he had to say 👇

youtube.com/shorts/9ojF6...

#resale #preloved #goodwill #thrifting #secondhand #retail #consumer #retaildisrupted

Live from New York...

Ian Cox, Co-op's Director of Technology, joins me to discuss:

🍎 #NRF2025 highlights and use cases for AI in food retail
⚡ How Co-op enacted digital transformation to stay agile in a rapidly changing market
🛒 Importance of service availability for c-stores

#retaildisrupted

Amazon Stores CEO Says AI May Spawn New Retail Formats Artificial intelligence (AI) is going to radically transform the retail sector and could result in the creation of new shopping channels, according to Doug Herrington, CEO of Worldwide Amazon Stores.

Two Forbes articles in one day! That's a new PB. 💪

Lots of interesting takeaways from #Amazon Stores CEO Doug Herrington about AI and some lessons from Jeff. Almost feeling the itch for a third edition of the book...

#AI #genai #retailtech #ecommerce #NRF #retail

www.forbes.com/sites/natali...

Thank you! So many pearls of wisdom in that session. 🧥

Thanks, Lisa! Thought better to file before caffeine wears off and jetlag kicks in! 🤗🫠

Evolve But Stay True To Your Roots, Says Burberry CEO In luxury, you always want to have an element of surprise, but it has to be rooted in the core equities of the brand.

🔥 My latest Forbes piece covers the many great nuggets from #burberry CEO Joshua Schulman at the #nrf Big Show👇

#nrf2025 #retail #luxury #luxuryretail #turnaround #reinvention #authenticity #leadership #retailinsights

www.forbes.com/sites/natali...

Walmart US CEO John Furner and Nvidia CMO Azita Martin kicking us off with fascinating conversation about AI. Furner says investing in AI and be complex and intimidating for retailers but as, Martin says, the most important thing is to just get started. #NRF2025 #nrf

How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? In the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey.

🎧 retaildisrupted.com/episode/soci...

#retaildisrupted

Thrilled to be named a #TopRetailExpert by #rethinkretail alongside so many amazing thought leaders shaping our industry!

📣🎙️ Next week, I'll be recording live at #NRF. Any RETAILERS that would like to come on the podcast, drop me a DM/email and we'll make it happen! #retaildisrupted #NRF2025

December sales provide little cheer for retailers Black Friday boosted monthly sales, but overall 2024 was a lacklustre year for retail, figures show.

I spoke to BBC News about the latest @britishretail.bsky.social figures. Consumers aren’t battening down the hatches just yet but likely to face higher prices in the coming months as retailers grapple with new cost headwinds.

www.bbc.co.uk/news/article...

Boxing Day sales: High Street suffers as shoppers stay home Boxing Day shoppers stay away from the High Street and shopping malls compared with 2023, data shows.

🏷️ Are you shunning or shopping the sales today? I spoke to the BBC about promotion fatigue. Also interesting how more shops are choosing to remain shut (pandemic silver lining?). BD now an online event / essential to reward staff when competition for talent is fierce! www.bbc.co.uk/news/article...

Morrisons customers say Christmas deliveries and discounts down The supermarket has been advertising cheap deals, including 10p vegetables, ahead of Christmas.

I spoke to the BBC about Morrisons’ tech glitch on the supermarkets’ busiest day of the year. The stuff of nightmares… www.bbc.co.uk/news/article...

Ahh it’s so peaceful over here 🧘🏻‍♀️