Stessa Cohen

AI Won't Make You Like Your Customers Before you deploy AI technologies to coach & train your employees to provide better customer service, kindness, turn the question on your bank: Do you like your customers?

AI technologies may be able to do a lot, but they won't help banks like their customers. What do I mean? Read my latest 👉🏽 pivotassets.substack.com/p/ai-wont-ma...

My daughter doesn't go. Even to ask for help. I don't get it. I found that I could learn so much more -- such as what the important stuff was to study for the exams and how to do research for the papers....

Bankers: Stop living in the past! Great quote by @strategistjim.bsky.social; go read the whole article by @nickholland.bsky.social 👇🏽

You can probably hear an Eagle tribute band any weekend, but if you are in Minneapolis/St. Paul MN this weekend, here's your chance to hear @michaelhattem.bsky.social on the meaning of the American Revolution.

AI Threats Demand that Financial Institutions Pursue National Security Grade Protection As threats grow more sophisticated, move in real-time & at high speed across institutions, FIs must take a new strategic approach for national-security-grade protection across lines-of-business.

AI threats financial institutions demand a different, more strategic approach to security: Financial security. My latest with co-author Nir Netzer open.substack.com/pub/pivotass...

No Time to Leave pt.1 I'm a Palace Resorts member and can stay at any Palace property in Mexico or the Dominican Republic. After Hurricane Melissa struck Jamaica in late October 2025, 157,000 buildings were damaged, and an...

How do you vacation? @jperlow.bsky.social on Jamaica, closed resorts, and economic development - and more. techbroiler.net/no-time-to-l.... @clagett.bsky.social @psbdc.bsky.social @strategistjim.bsky.social

incredible piece. well researched & written.

Somebody at MSFT doesn't know how many people read & watch & listen to @hcrichardson.bsky.social, @jbf1755.bsky.social @bfworld.bsky.social @timothysnyder.bsky.social and many others. on a daily basis. History matters more now than ever. 🤦🏽‍♀️

I thought the administration wasn't focused on white collar crimes.

Do it! It's so good non-academics can (should!!) read and love it!

Entered lawfully 50 years ago. Served 8 years in U.S. military. Removed without a hearing before rushed to Jamaica.

How will his 6 citizen kids & grandkids vote now?

If DHS won’t follow the law or basic civility, maybe they will respond to naked political interests? Disgusting.

Bankers, fintechs: Are you preparing for ongoing volatility with your vendor providers? @ivospigel.bsky.social @nickholland.bsky.social @psbdc.bsky.social @clagett.bsky.social

Understanding our past and the legacy of slavery in the US means going to slave dwellings, spending time in them (the author slept in many around the US) and talking to each other. An important episode of @bfworld.bsky.social and a really good book by Joseph McGill.

Financial Services Marketing is Broken In conversation with Jay Mandel, I learned that improving marketing has more to do with technology, product development and listening to customers than you might think.

financial services marketing is broken. Find out why and how financial institutions can fix it 👉🏽 open.substack.com/pub/pivotass...

Saving History for the Future at Auschwitz-Birkenau How the memorial and museum plans to continue its mission of preservation after the last Holocaust survivors pass away.

Memory is not automatic.

are you on doordash? 😂

The term “law enforcement” should not be used by media, except perhaps in quotations. It has sadly become an Orwellian term that is used to magically sanctify violence. Language matters. Be specific. Describe individuals with names and ranks. Say exactly what they did. Don’t repeat fascist hocum.

He has kept among us, in times of peace, Standing Armies without the Consent of our legislatures.

amazing. he's a multi-billionaire. my kids didn't even have multiple doll houses!

omg. do we think bankers will buy this?

Fintech doesn't mean you can take time to read, reflect & discuss the ideas of the best & brightest in fintech, banking and payments. Join us! fintechbookclub.com

Hip Hop Caucus on Instagram: "Happy Birthday, Martin Luther King Jr. Thank you for speaking knowledge and truth into us all with words that we still hold close to us daily. Who's throwing somethin... 119K likes, 1,312 comments - hiphopcaucus on January 15, 2026: "Happy Birthday, Martin Luther King Jr. Thank you for speaking knowledge and truth into us all with words that we still hold close to u...

"Somewhere I read of the freedom of assembly..." #MLKDay www.instagram.com/reel/DTiK9MF...

"won't end well" was my first thought on seeing the headline. Didn't need to read the piece.

it's another shakedown

I know some bankers who would go for this! 😅

Is your bank AI curious and anxious to get to AI deployments? I talked with Jason Lowe about how FIs of all sizes can get there. pivotassets.substack.com/p/take-your-...

Big Bear Bald Eagle Live Nest - Cam 1 YouTube video by FOBBV CAM

The Big Bear bald eagles prepare their nest for the season: www.youtube.com/live/B4-L2nf...

What do early American coffee shops have to do with banking? It's where banking was done. Branches didn't exist 250 years ago.... @psbdc.bsky.social @clagett.bsky.social @lizlum.bsky.social @ledaglyptis.bsky.social @strategistjim.bsky.social @alexisrjimenez.bsky.social @michaelhattem.bsky.social

Donate to Rebuilding After the Fire: The Hockenberry’s, organized by Emily Hockenberry On December 26, 2025, a house fire destroyed the home of my father-in-l… Emily Hockenberry needs your support for Rebuilding After the Fire: The Hockenberry’s

Friends and followers, please help the family who was impacted by today’s fire in Bellefonte. Everyone made it out safely, but the loss was devastating. The fire consumed the home and everything inside, including their belongings and keepsakes.

Donate and share widely:
gofund.me/38c74f763

need to triple heart this!