Agustin Reyna

Agustín : défend les droits des consommateurs (et tente de trouver des alternatives à la méthode bazooka) Agustín Reyna travaille pour BEUC - le Bureau européen des unions de consommateurs.

On France Inter’s Caroline au pays des 27, BEUC’s Director General @arcapde.bsky.social discusses how we work to strengthen product safety, enhance cooperation at customs, and ensure that e-commerce platforms take responsibility for the products they host. Listen to the interview (in French) here ⤵️

Agustin Reyna, the 2026 Lasok Lecturer dressed in a shirt and suit jacket leaning against a stone wall.

Join us for the annual Lasok Lecture 2026.
This year we welcome Agustín Reyna @arcapde.bsky.social Director General, @beuc.eu

'Consumer policy in times of European competitiveness: trade-offs and opportunities'

Wed 25 February, 17:00 @exeter.ac.uk
Details/book:
www.eventbrite.co.uk/e/cels-lasok...

High-speed rail network possible by 2040, says European Commission Plan to cut journey times between major cities could reduce Berlin-Copenhagen trip from seven to four hours

For too long, consumers have faced complex ticketing, limited rights, and poor connections + service quality when travelling across Europe by rail.

The EU's High-Speed Rail Action Plan should provide much-needed investment and aims to iron out ticketing issues.

Our reaction in @theguardian.com 👇

BEUC welcomes first steps by the Commission to Meta breaching the DSA as a start towards compliance We welcome the European Commission’s preliminary findings that Meta has breached the Digital Services Act (DSA) content moderation obligations as a first step towards full compliance and enforcement w...

👏 We welcome the EU Commission's early findings that Meta has not met its content moderation obligations under the #DigitalServicesAct ⏩ Now, the Commission must keep a close eye on Meta to ensure they indeed change their practices and follow European law. Read more: www.beuc.eu/press-releas...

How consumers' savings can save the EU economy If the EU can harness consumers' savings via its Savings and Investment Union it could help save the EU economy.

Europe needs to take swift action to save the EU economy. But where will the money come from? Consumers’ savings could be the answer.

Working capital markets are key to powering the economy and addressing big challenges like the looming pensions crisis, explains @arcapde.bsky.social on our blog 👇

The #EUEcolabel is going from strength to strength 🎉

Some good news to celebrate #WorldEcolabelDay yesterday: there are now more than 100,000 certified products and services to choose from in the 🇪🇺.

This is up 7% from March ↗️

European consumers want a reliable, easy-to-use and free digital euro EU policymakers are still working on the digital euro's legislative framework, but the ECB says it could be ready by mid-2029. #EuropeNews

European consumers want a reliable, easy-to-use and free #digitaleuro 💶 according to our new survey. Read more via @euronews.com:

BEUC shares consumer take on future of automotive industry BEUC shared the consumer perspective on the future of the automotive industry at a so-called ‘Strategic Dialogue’ convened by European Commission President, Ursula von der Leyen.

We attended @ec.europa.eu's Strategic Dialogue on the future of Europe's automotive sector this morning 🚗. Our DG @arcapde.bsky.social gave the consumer take on what policymakers can do to make owning an electric car more affordable:

Agustín Reyna, Director General of BEUC, The European Consumer Organisation: Antitrust & Consumers

In this in-depth interview with the Digital Markets Research Hub, BEUC's @arcapde.bsky.social explores the challenges of representing consumers in today’s complex digital landscape, and how BEUC is helping shape competition policy that works for people, not just platforms.

YouTube video by DW News EU warns Temu on product safety | DW News

Consumers often don't know they are being exposed to potentially unsafe products online 📦

@arcapde.bsky.social explains in this DW interview that parcels from companies like Temu & SHEIN contain products that aren't EU compliant and are potentially harmful to consumers.

Watch the full interview 👇

Is it possible to balance the interests of air passengers and airlines? The legal reform of air passenger rights in the EU is causing controversy. The changes to the regulations introduce new measures, such as allowing airlines to charge for hand luggage. This episode…

"The practice of charging consumers for hand luggage (...) is illegal under EU law and the case law of the CJEU. The governments are now trying to legitimise that practice," @arcapde.bsky.social Director General of BEUC, told @euronews.com.

Our takeaway from the AI Action Summit | BEUC Those who say that regulation will harm the AI industry could not be more wrong: it is consumer protection that will build trust.

At the Paris AI Summit, BEUC made it clear: consumer protection isn’t holding Europe back, it builds trust & drives AI adoption. Regulated AI isn’t about barriers, it's about trusted innovation that benefits everyone. Consumers are key to AI’s success in Europe. More in @arcapde.bsky.social's blog.

Les défis du BEUC. « Consommateurs, restez actifs et exigeants »

✏️Agustín Reyna, @arcapde.bsky.social directeur général du @beuc.eu revient sur les priorités de l’organisation et l’importance de la collaboration avec les associations de consommateurs à travers l’Europe.
Lire l'interview 👉 www.clcv.org/articles/les...

. @beuc.eu Director @arcapde.bsky.social highlights the potential of an EU Action Plan for Plant Based Food to:

❤️ Improve Public Health
🌍 Protect the planet
💶 Create business opportunities

It can improve consumer choice + respond to their demand for healthier more sustainable food options!

In an interview with AVACU's Todo Consumo magazine (a member of @cecuconsumo.bsky.social), BEUC's Director General @arcapde.bsky.social shares his vision for the organisation's work in this new chapter: from defending consumer rights in the digital age to ensuring fairness in financial services.

EU countries are pushing to a rollback of key air passenger rights, consumer groups warn Today, Member States struck a deal on the Air Passenger Rights Regulation revision after over a decade of political gridlock. BEUC warns that the Polish Presidency of the EU Council’s compromise subst...

Unacceptable outcome of today’s Council agreement on passenger rights - European consumers deserve better. We count on the @europarl.europa.eu to side with consumers and defend their rights. www.beuc.eu/press-releas...

At today's #PowerSummit25 @arcapde.bsky.social made the point that the energy transition requires consumers to be more active participants in the energy market.

But people can't be consumers 24/7. Energy suppliers need to more proactively help consumers with home renovation or shift to heat pumps.

Fly light, pay heavy | BEUC BEUC and 16 of its members from 12 countries filed a complaint on 21 May 2025 to the European Commission and the network of consumer protection authorities (CPC) denouncing 7 airlines' unfair hand bag...

BEUC & 16 members have filed a complaint with the @EU_Commission& the European Network of Consumer Protection Authorities calling for a full investigation into airlines’ abusive hand baggage practices 🧳✈️

www.beuc.eu/fly-light-pa...

#FlyLightPayHeavy

BEUC's @arcapde.bsky.social on @luminategroup.bsky.social's panel “Enforcing EU's Digital Regulations in Court” at #CPDP2025: litigation is a necessary, and increasingly vital, part of making tech regulation work for consumers. Without it, we risk having rights on paper, but no justice in practice.

World Business Report - EU plans fee on cheap Chinese parcels - BBC Sounds The EU plans a €2 fee on cheap parcels from China, hitting companies like Temu and Shein

Over 10 million parcels enter the EU everyday. At the moment, customs agents are not properly equipped to check all of them. Are appropriate measures in place to reduce significantly the number of unsafe products entering the EU? Hear more from BEUC's @arcapde.bsky.social on the BBC (4'26).

Why China's Temu and Shein are Europe's new trade threat – DW – 05/06/2025 Donald Trump has axed a loophole that allowed Chinese retailers to ship goods directly to US consumers without paying import duties. Could e-commerce platforms like Temu and Shein now flood Europe wit...

"With over 12 million parcels entering the 🇪🇺 every day, it's unrealistic to expect customs to act as the last line of defense."
Online marketplaces must be accountable for the safety & compliance of products they sell to European consumers. More from @arcapde.bsky.social ⤵️ www.dw.com/en/china-tem...

As new tech regulations start to be implemented and enforced, there has so far been relatively little focus on the role of private enforcement. Private enforcement, through individual litigation and collective action, can significantly enhance the protection of individual rights and platforms obligations. It has the potential to complement public oversight by addressing enforcement gaps, while providing individuals and civil society with a means to seek redress for harms and influence regulatory agendas and policies from the ground up. Important knowledge gaps remain regarding the private enforcement of tech regulations. Drawing from their experience in competition law, DSA/DMA and GDPR enforcement, panellists will offer insights on legal and practical questions relating to private enforcement of new tech regulation. Questions to be answered - Enforcing the Digital Services Act and other tech regulations through individual or collective actions before jurisdictions, and with what remedies available? - How does private enforcement interact with public enforcement by national regulators and the European commission? - What are the avenues for private enforcement through collective redress? What are the procedural hurdles related to jurisdiction, standing and admissibility? - What are paths of least resistance for civil society to strategically litigate against platforms? How can we bolster capacity for CSOs to bring cases across member states?

"Enforcing EU's Digital Regulations in Court - How Can Civil Society Step in?"

Organised by Luminate with Emmanuelle Debouverie (moderator), @jvh.bsky.social, @arcapde.bsky.social, Simone Ruf, Ursula Pachl

More information: cpdp.be/3455

#CPDP2025 #TheWorldisWatching #CPDP.ai #CPDP

How consumers' savings can save the EU economy If the EU can harness consumers' savings via its Savings and Investment Union it could help save the EU economy.

Europe is facing a poly-crisis which requires us to adapt and take swift action on multiple fronts to save the EU economy. The big question is: where is the money going to come from? Consumers’ savings could be the answer, explains @arcapde.bsky.social in our new blog 👇

BEUC is seeking a Food Policy Senior Officer BEUC, The European Consumer Organisation is currently looking for a Brussels-based Policy Officer, a senior role to assist the Head of Food, Health and Chemicals Safety Team.

🚨 If you’re looking for a great job in a great organization, look no further 👇
www.beuc.eu/vacancy/beuc...

Dieselgate : une action de groupe contre Volkswagen jugée recevable, première étape vers l’indemnisation des clients La justice française a estimé recevable jeudi une action de groupe contre Volkswagen dans l'affaire du Dieselgate, une première étape vers une...

Dieselgate France

class action of consumer group CLCV against Volskwagen

the judge says the lawsuit is admissible (always a challenge in class action)

Good step towards collective redress
@beuc.eu @arcapde.bsky.social @dscarpio.bsky.social

www.lefigaro.fr/flash-eco/di...

Agustín Reyna: “Los europeos son los consumidores más protegidos del mundo” El director general de la Organización Europea de Consumidores, que aglutina 44 organizaciones de 31 países, explica que “la gran mayoría de los productos de Temu no son conformes a las normas europea...

Tenemos una legislación de consumo exigente, pero la clave hoy es hacerla cumplir. Recomiendo esta entrevista a @arcapde.bsky.social

Voiture électrique - Un choix gagnant… à condition que l’État ne sabote pas la transition ! - Action UFC-Que Choisir - UFC-Que Choisir L’UFC-Que Choisir dévoile aujourd’hui une nouvelle étude (1) qui confirme que la voiture électrique est une alternative économiquement avantageuse sur le long terme, dans un contexte où elle représent...

Does it make financial sense to own an EV in 🇫🇷? Our member @ufcquechoisir.bsky.social says 'oui' as long as purchase aids are maintained and electricity stays affordable. This is part of our new 'total cost of ownership study'. Stay tuned for full European report: www.quechoisir.org/action-ufc-q...

What's it like to live with a heat pump 🤔? Our new report surveyed consumers across Europe to get the real story about their lived experience of the benefits heat pumps can bring and what policymakers can learn from that: www.beuc.eu/reports/what...

EU must enforce Digital Markets Act | BEUC The EU's Digital Markets Act could benefit consumers by opening up tech markets. But that requires more enforcement from the Commission.

Halting the DMA's enforcement now would be a huge mistake, hurting the EU’s credibility as the world looks to us in dealing with closed digital markets. The EU must enforce the DMA against Big Tech obstruction.

Entrevista a Agustín Reyna, Director General de BEUC Entrevistamos a Agustín Reyna Director General de BEUC, la organización europea de consumidores, que insiste en que los consumidores deben tener productos y servicios seguros, independientemente de su...

"Collaboration between consumer organisations has been a key pillar to defend citizens' rights in Europe. It has allowed for a more effective response to market challenges, ensuring that consumers have a strong voice"
More from @arcapde.bsky.social in this interview by our 🇪🇸 member OCU ⤵️