Citizens Advice South Worcestershire

Do you really know who you are talking to online?
Scammers will work to build your trust with emotional and convincing stories, often then asking for cash or gifts.

Our advice can make scams easier to spot ⤵️
bit.ly/4mMvEQ8

Our consumer service received almost 37,000 complaints about home maintenance and improvements in the past year. 

If you’ve had problems with building work, our advice can help.

Find out more on our website⤵️
bit.ly/3ImMKoB

On average, people who call and negotiate for money off their mobile and broadband bills can save more than £325. 

But almost 1 in 5 people don’t negotiate or switch at all.

Here’s what you need to know about switching ⤵️
bit.ly/4mF0RDu

Whether you’ve just received your first ever energy bill, moved to a new supplier or just want to stay on top of your payments, our bill breakdown covers everything you need to know about your energy bills ⤵️
bit.ly/4nRnyW3

If you find it hard to manage your energy supply you could get extra help from your energy companies.

Find out more about applying to join your suppliers priority support register on our website ⤵️
bit.ly/4pMpYqT

Feeling overwhelmed by debt? Whether it’s credit cards, loans or everyday bills piling up, financial stress can feel impossible to escape.

You’re not alone 💙

Our advice can help

Visit ➡️citizensadvice.org.uk/debt-and-money

If you have a child, you might be able to get extra money to help pay for essential costs like food, childcare and school costs.

Our advice can help ⤵️
bit.ly/4flTLlA

Flight delays and compensation can be really frustrating.

Depending on the length and reason for the delay, you might be able to get compensation. 

Here’s what you need to know ⤵️
bit.ly/3I2wgRY

Are you winter ready?

We could help you find grants and benefits to reduce your energy bills.

Find out more on our website⤵️
bit.ly/4gCv05f

Thinking about buying your first home can be overwhelming.

From mortgages, to surveys, to putting an offer in and exchanging contracts — there’s lots to get your head around and consider when choosing a property.

Here’s our top tips to help you navigate the process ⤵️
bit.ly/457FRQo

Do you know how much pension you'll need?

Our advice can help you understand how to manage your pension and what to do if you're nearing retirement ⤵️
bit.ly/4nHID5b

Universal Credit changes from April 2026 will cut LCWRA for many claimants.
Check if you’re affected & how to get advice:
👉 citizensadvicesw.org.uk/research-campaign-news-and-updates

Feeling a bit lonely at uni? It's an experience many of us can go through.

Remember that support is out there for you. Check link in bio for guidance from our friends at @studentmindsorg ✨
bit.ly/46GM3j1

🏠 Are you sharing a home and renting with other people?

It’s important you know what type of tenancy you have - this can affect your rights and responsibilities.

Check our advice ⤵️
bit.ly/3Us0jVY

🔎 Have you tried budgeting? It can help you check:

➡️ What you’re earning and spending
➡️ Where you might be able to cut costs

Find out more on our website ⤵️
bit.ly/45GEZmj

Most workers are entitled to rest breaks but some jobs mean you don’t have an automatic legal right to breaks.

You might not be paid for your rest breaks - your employment contract will say if you are.

Find out more ⤵️
bit.ly/3I2umkH

Struggling with living costs?

You might be able to claim benefits or increase your current benefits.

We can help you ⤵️
bit.ly/4500oXE

🎫 If you’re buying event tickets online, it’s important you find out who the official ticket sellers are.

This makes sure the ticket you’re buying is genuine and at the original price.

Here’s what else you should know ⤵️
bit.ly/44jjw0F

Did you know we are an independent charity?
In 2024/25 our service supported 6218 clients and achieved financial outcomes for clients of over £1.2 million.

We offer a free service because we believe cost should never be a barrier to help.

Donate: www.citizensadvicesw.org.uk/donate/

Are you worried about gambling?

✅ Ask your bank to limit how much you spend on gambling
✅ Talk to someone about your gambling problem
✅ Get help if you’re in debt

Read more on our website ⤵️
bit.ly/3Hw3fNZ

New time for our Building Brighter Futures drop-ins at Tenbury Library 🏛️
Every other Wednesday 1–3:30pm.
Help with CVs, digital skills, housing & wellbeing.
matt.white@citizensadvicesw.org.uk | 07496 606 568

If you can't afford legal advice or support in court, you might be able to get free or cheaper help like legal aid.

It’s important to check what help is available to you.

Find out more on our website ⤵️
bit.ly/46jzgBL

Your supplier might increase your direct debit payments to pay for energy you used in the past - this is known as ‘back billing’.

❗ They usually can’t charge you for energy you’ve used over 12 months ago.

Find out more ⤵️
bit.ly/46gpSyP

⚠️ Client needs are becoming more complex.

But how can we get help to the people who need it more quickly?

Join @CitizensAdvice on 25 September, 2-3pm to hear more ⤵️
bit.ly/43QfkoL

#CADataInsights

Your employer is allowed to dismiss people, but if they do it unfairly you can challenge your dismissal.

There are some things you can check to see if your employer dismissed you unfairly.

We can help you understand your rights ⤵️
bit.ly/3GGPmfH

Are you struggling to pay your bills?

Head over to our website to check if you can get extra help or money.
You might be able to claim benefits or increase your current benefits.

Find out more:
bit.ly/4njtgQl

Did you know that not everyone needs to pay the same amount of Council Tax?

You might be able to pay less, check on our website ⤵️
bit.ly/4mbH3Ys

Are you struggling to manage work?

👩‍⚕️ WorkWell can support you:
• Finding it hard to keep up at work
• Off sick with a FitNote
• Wanting to increase hours but health holds you back
• Out of work due to health challenges

More info: www.citizensadvicesw.org.uk/introducing-...

It might be worth claiming Universal Credit if your income has dropped but you’re still working.

There’s no set level of income where you stop being eligible for Universal Credit - it depends on your situation.

Find out more ⤵️
bit.ly/4mbGU7m

🔑 Your landlord must follow certain rules if they want you to pay more rent.

It’s important that you know what your rights are and what steps you can take if your rent is increased.

Our advice can help ⤵️
bit.ly/43VvkWA