Francesca H. Dakin

We would really appreciate support in getting this to the right people: @nihrspcr.bsky.social @gppact.bsky.social @sapc.ac.uk @oxprimarycare.bsky.social @rcgp.bsky.social

SEARCH Survey Online surveys is a powerful, easy to use tool for creating online surveys. Run by Jisc, online surveys is used by over 300 different organisations in the UK...

❕Attention Special Allocation Scheme Providers❕

Our survey of SAS providers is now OPEN.

If you are involved in delivering SAS services, we would really appreciate your time in responding to our survey (or sharing it with relevant people): app.onlinesurveys.jisc.ac.uk/s/oxford/sea...

Access and triage in contemporary general practice: A novel theory of digital candidacy To access contemporary healthcare, patients must find and navigate a complex socio-technical network of human and digital actors linked in multi-modal…

This work builds on my doctoral research on digitalised general practice, and my paper on the equity risks of (non-AI) technologies for access and triage available at SSM here: www.sciencedirect.com/science/arti...

Super excited to attend the Digital Tech SIG at SAPC this year, where I'll be discussing my upcoming @fshi.bsky.social Mildred Blaxter Fellowship project on 'The Digital Facsimile in AI-enabled Access and Triage'.

YouTube video by NIHR School for Primary Care Research SPCR Bitesized Showcases - Session 3

This is linked to a recent presentation I gave for the NIHR SPCR Bitesize Impact Showcase series, available here

www.youtube.com/watch?v=JQO-...

Very pleased to share this blog post discussing my experiences of seeking 'impact' during my PhD for my doctoral funder, NIHR SPCR.

For me, it grew iteratively and was grounded in relationships and collaboration.

Hopefully of use to others currently undertaking their PhDs!

4) Not published yet! Watch this space. (Impact on teamwork and what we can learn about how to navigate complex organisational chan here in the future.)

Technostress, technosuffering, and relational strain: a multi-method qualitative study of how remote and digital work affects staff in UK general practice Background The introduction of remote and digital forms of working in UK general practice has driven the development of new routines and working styles. Aim To explore and theorise how new forms of w...

3) The impact of digitalisation and integrating new ways of working on clinical and non clinical staff. Bottom line: more technology-induced stress and suffering, strained relationships, but hope for tech benefits with more coherent and considered integration efforts
bjgp.org/content/75/7...

Supporting your support staff during crises: recommendations for practice leaders to develop a relational workplace Background The workload and wellbeing of support staff in general practice has been critically understudied. This includes reception, secretarial and administrative workers who are critical in the dai...

2: The work and working conditions of reception and administrative staff, who are under increasing pressure to deliver work in often poor conditions, involving complex translational work to make the (digital) system coherent to patients (sometimes cross-culturally)
bmjleader.bmj.com/content/7/Su...

Access and triage in contemporary general practice: A novel theory of digital candidacy To access contemporary healthcare, patients must find and navigate a complex socio-technical network of human and digital actors linked in multi-modal…

1: The work required of patients to articulate and communicate their candidacy for care, the role of then”digital facsimile” therein, and the importance of relational knowledge in staff in overcoming these boundaries
www.sciencedirect.com/science/arti...

A couple of weeks ago I passed my DPhil viva (with no corrections?!) at @oxprimarycare.bsky.social

Using this as an excuse to share some of my doctoral research papers!

My thesis was an ethnographic study of the digitalisation of general practice work, published across three papers (so far)

Wooooo thanks Trish, Davide and Cathy, WHAT A DAY!

Thanks for engaging so completely! Yes I’m hoping to look more into both the issues you raise in future work - what happens to invisible patients & what is the impact of AI in digital access/triage (funding dependant!). Watch this space, important questions!

What @hetanshah.bsky.social said:

Great to hear it resonates, Kyyria!

Thanks Trish, it’s about time I moved over!

Access and triage in contemporary general practice: A novel theory of digital candidacy To access contemporary healthcare, patients must find and navigate a complex socio-technical network of human and digital actors linked in multi-modal…

Indeed! Wrote another paper that mentions that exact issue: www.sciencedirect.com/science/arti...

Happy to share a 2-page summary of both papers (designed for policy and practice audiences) if you’d like!

Technostress, technosuffering, and relational strain: a multi-method qualitative study of how remote and digital work affects staff in UK general practice Background The introduction of remote and digital forms of working in UK general practice has driven the development of new routines and working styles. Aim To explore and theorise how new forms of w...

Final version of our new paper is ready to download, should you be interested in TECHNOSTRESS, TECHNOSUFFERING and its impact on staff relations in healthcare organisations. Shout out to lead author Fran Dakin! #medsky #digitalhealth

bjgp.org/content/earl...

Paper out on digitally-driven stress, strain, and suffering in UK GP

To harness tech’s benefits, practices need to be *change-ready*: have strong working relations, time and resource to make informed decisions RE what tech and when (for the local staff/patient context) and the capacity to implement

Thanks Jo ❤️

Technostress, technosuffering, and relational strain: a multi-method qualitative study of how remote and digital work affects staff in UK general practice Background The introduction of remote and digital forms of working in UK general practice has driven the development of new routines and working styles. Aim To explore and theorise how new forms of w...

🚨NEW PAPER: GP WORKFORCE STRESS, DIGITALISATION🚨

Technostress, technosuffering, and relational strain: a qualitative study of how remote and digital work affects staff in UK general practice

From the RBD2 study/ my DPhil
@trishgreenhalgh.bsky.social
@nihrspcr.bsky.social
bjgp.org/content/earl...