Harry Perkin

Another great read, this time by David Soskin of Cheapflights. Despite all our new technology 15 years on, the pillars of a successful online business remain much the same!

Thank you for sharing !

Interested to know people's best way to "switch off" in the evenings. Is it normal to feel your brain buzzing?

Harry’s Substack | Harry Perkin | Substack Documenting my professional development journey. Click to read Harry’s Substack, by Harry Perkin, a Substack publication. Launched 2 hours ago.

Harry’s Substack
harryperkin.substack.com?r=4sstmf&utm...

Who Is Harry Perkin? And how did he get here? Introducing my professional development blog: from Customer Success into the future!.

I've started documenting my professional development journey on Substack!

I'd be so grateful if my followers would consider subscribing and joining me on this journey.

open.substack.com/pub/harryper...

Hi Christina,

Noob here. How do you define synthesis? Looks like the team might be identifying blockers, etc. Do I have that right?

Best wishes from UK

Back a TIDEConnects after a lovely paternity leave. Time to be successful at Customer Success!

Question to the technical product managers out there: if you had to perfect one element of a PRD, what would it be?

Every day that I take discovery calls, I'm uncovering what value outcomes each customer wants to achieve.

Even in Customer Success there are plenty of opportunities for good PM skills, like customer advocacy, writing stories, customer interview, etc

Great episode Jason, thanks. As an aspiring PM myself, the approaches to learning are helpful. I try to apply new knowledge in practice as I go, like paving the road ahead.

Miro remains my go-to app for planning, note-taking, record keeping, and designing/wireframing. It's so smooth and feature-rich!

Hi Jason. Excited to listen to this one. Have subscribed to catch your future pods!

Learning the difference between Outputs and Outcomes with technical products was an awakening.

Looking for advice: what's the best way to request minor updates (changing button locations, fixing typos) from developers without adding loads of tickets to the backlog?

As my paternity leave winds down and I return to work, I'd like to wind up to some more microblogging on BlueSky #newyearsresolution

@martycagan.bsky.social great to have on you Bluesky sir!

Some bedtime reading. #alwayslearning

Is there a Patreon, or other fan-funding platform, for written recipes, meaning no SEO preamble? Does Substack support chefs??

Thanks for the recommendation!

Just picked up INSPIRED by Marty Cagan.

Living between the customer's world and the engineer's world certainly is interesting. Sometimes convincing the engineers of the customer's requirement is an exercise is persuasion.

As I continue to learn what a PM does, I've made sure to adopt PM principles more and more in my CS work, even just to practice.

Each feature request is a user story, with success metrics, wireframes. The aim is that my colleagues all understand the need and the goal.

At TIDEConnects I wear many hats as part of my CS role: sales, consultant, technical writer, the list goes.

What I like most is to work with customers to solve their business problems. Most often this manifests as relaying their needs to the engineers.

Any book clubs for Product Management and related fields out there?

Just bought a copy of Inspired: How to Create Tech Products Customers Love by Marty Cagan.

Can't wait!

Always learning...🎓

Hi Paweł, thank you for the great points.

I'd be interested to know how one keeps track of market movements, new technologies, and general trends. What's your go-to resource for keeping up to speed?

Thanks again!

Brilliant read, Amy! Harmonising teams with an agreed-upon set of principles can only be good. Great point about being careful to not over-diagnose problems if your customers are already happy.

Continuing on my path to Product Management by drawing up some product requirement documents for some new TIDE features. Miro is a miracle tool!

Me too!

Innocent newbie here. Why is Jira considered bad?