NHS 24

NHS 24's staff are working exceptionally hard to answer as many calls as we can, quickly and safely. Please be patient and we will answer. If you can try the above options first, it could save you time. We want to help you get the right care, in the right place. 💙

If you are using a mobile phone to call please switch to WiFi calling and ensure your device is charged. This will help to prevent your call being disconnected. Some mobile providers disconnect calls due to network capacity demand. NHS 24 does not cut calls.

✔️By using NHS resources wisely, we can keep well and get the care we need quickly, safely and as close to home as possible.
Find out more about how to access the #RightCareRightPlace: nhs24.info/RightCareRig...

💊If your call is related to medicines please visit nhs24.info/accessing-me...
Whether it is prescribed or non-prescribed medication, our guide to accessing medication can save you time. You might not need to call 111.

Winter illness Advice about common winter illnesses including cough, flu, and sore throat, and how you can help your symptoms at home

🤒Check out the winter illness hub on NHS inform if you need help with colds, flu, coughs, sickness bugs, etc: nhs24.info/winter-illness

📱NHS inform has a range of symptom checkers for common illnesses and conditions you can use to help you decide what to do next: nhs24.info/symptom-chec...

Photo of a female NHS nurse. She is sitting at a desk with a telephone headset on. She has blonde hair and is smiling.

📢 IMPORTANT INFORMATION - PLEASE READ AND SHARE

#Hogmanay and the first days of 2026 will be v busy for 111, which may mean a prolonged wait for calls to be answered. Here's what you can do to help yourself, save time, and help us care for those in the most need first. ⬇️

A child stands smiling between two adults in front of a decorated Christmas tree, holding a large red gift bag with a "Ho Ho Ho!" design. Next to them is a "Merry Christmas" card featuring a child’s drawing of a snowy landscape with mountains, a snowman on a bridge, and the words “Merry Christmas.” The card is attributed to Paulina from Winchburgh Primary School. The card includes names: Dr. Martin Cheyne and Jim Miller, with their titles listed.

A huge well done to Paulina from Winchburgh Primary School, winner of the NHS 24 Christmas Card Competition! Her creative design will be our official card for 2025. Thanks to all who entered and shared their festive spirit! 🎄✨

YouTube video by NHS 24 Cold vs Flu: What's the difference? Dr Julie Ronald explains

Not sure if you’ve got a cold or the flu? 🤔 In this video, NHS 24's Dr Julie Roland explains the main differences between these common illnesses, including symptoms, how they spread, and what you can do to feel better.

youtu.be/Ts3j0rzC_38?...

Feedback Find out how to leave feedback about NHS 24 services.

Sorry to hear that the wee one has been unwell David. Hope they are starting to perk up now. 💙
Apologies for the wait for calling 111. Our service is particularly busy at the moment. If you wish to formally feedback about your experience: www.nhs24.scot/contact-us/f...

Why Home First?
Recovery at home reduces the risk of physical and mental health problems associated with time spent in a hospital bed. Being at home gets you back to your usual routine and helps to speed up your recovery.

Learn more at www.nhsinform.scot/home-first

A large group of adults and children are gathered outside a building. They are attending a ribbon-cutting ceremony, with a man in a suit and chain cutting the ribbon on a black bench with gold text. The weather is overcast, and the building behind is made of dark bricks. Everyone is smiling and wearing casual to formal attire.

🗣️"Services like Breathing Space are available to provide compassionate advice to anyone needing support.”

Read more on the new #BreathingSpace Bench unveiled outside Craigneuk Lifelong Learning Centre:
www.northlanarkshire.gov.uk/news/new-bre...

Our colleague Jen shares her experiences of caring for patients via the phone but also at the bedside, and how employing active listening and empathy can make all the difference. 💙

Three people stand together, smiling, while holding a sign. The sign reads "adapt" and "Apt 30: Raising standards in inclusive employment" with the tagline "Creating workplaces that work for everyone." They are wearing name badges and lanyards. The background features framed abstract art.

Alt text: A poster titled "Raising standards in inclusive employment" lists five principles for inclusive recruitment, support, and career development for disabled employees. It features logos for SUSE and apt, with a highlighted statement, "Workplaces that work for everyone." There's an endorsement by David Cameron, CEO of Scottish Union of Supported Employment, recognizing NHS24 for its dedication to these standards. The design is blue and white with pink and teal accents.

We’ve been recognised in SUSE’s APT 30 initiative for championing inclusive employment.

Together, we’re building workplaces where everyone thrives.

📰Read more: https://www.nhs24.scot/nhs-24-recognised-in-suses-apt-30-initiative-for-inclusive-employment/
#InclusiveEmployment #APT30 #SUSE

@nhs24.bsky.social Advanced Nurse Practitioners have the honour and pleasure supporting @UoDHealthSci Rotterdam international advanced practice knowledge exchange, with gratitude to @vadundee.bsky.social facilitating cultural exchange! #advancedpractice2025

A witch with a pointed hat holds a lantern in a spooky forest. Two signposts read "Scary Myths" and "NHS inform." The text above asks, "WITCH WAY TO TRUSTED HEALTH INFO?" with "Avoid the hocus pocus. Head to NHS inform for trusted health advice." Below, "NHSinform.scot" is highlighted. NHS 24 logo is visible in the top right.

🧙‍♀️🎃 This #Halloween, don’t let spooky rumours cast a spell on your health decisions. Health myths can be misleading, and even harmful.

Avoid the hocus pocus - head to NHS inform for trusted health advice.

🔗https://www.nhsinform.scot

Smiling student in denim jacket holding books, with text about student mental health support on campus and through NHS services. Background features illustrations of health-related items. "STUDENT HEALTH" in bold pink; "NHS 24" logo on top right. Website link at bottom.

Feeling overwhelmed? 🥴You’re not alone.
Starting college or uni can be exciting, but also stressful. Whether it’s anxiety, low mood, or just needing someone to talk to, support is here for you.
Find out more: https://www.nhsinform.scot/studenthealth

#StudentHealth #MentalHealth

Blue background with white text reading "Anyone can experience mental health issues" curving around a circular photo. The photo shows a hand holding a note that says "you are not alone" with a smiley face, in front of tall grass.

A cheerful cartoon Earth with a smiling face is encircled by a green ribbon. Surrounding it, the text reads "World Mental Health Day" with "10 October" below. The top right corner features the logo "NHS 24" on a blue dotted background.

🌍💚 #WorldMentalHealthDay 💚🌍
Mental health matters and mental health challenges don’t discriminate. They can affect anyone, at any time.
NHS 24 has a range of services and resources that can help with mental health and mental wellbeing.
🔗https://nhs24.info/mental-health-services

Event announcement for "Digital Scotland 2025" on November 19, 2025, at EICC, Edinburgh, featuring Ann-Marie Gallacher, Chief Information Officer of NHS24. The design includes a green and blue color scheme with a pixelated map of Scotland.

NHS 24 CIO Ann-Marie Gallacher is a keynote speaker at this year's #DigitalScotland2025!

📅 19 Nov | 📍 EICC Edinburgh
🔗 Find out more and register: https://futurescot.com/futurescot-conferences/digitalscotland-2025/

@futurescot.bsky.social
#DS25 #Team24 #DigitalInnovation

Young woman in a pink sweater holds a folder, smiling against a blue background decorated with medical icons. Text reads: "STUDENT HEALTH. Sexual health is part of your wellbeing. Find a clinic near you for: confidential advice, contraception, STI testing." 'NHS 24' is in the top right corner. Website: NHSinform.scot/studenthealth.

New term, new connections? 💙
Sexual health services in Scotland are free, confidential, and inclusive. Get advice, contraception, and STI testing.
Find your nearest clinic: https://nhs24.info/servicedirectory

#StudentHealth #SexualHealth

Childhood Vaccine Schedule chart on a blue gradient background. It lists vaccines at different ages: at 8 weeks (Six-in-one, Rotavirus, MenB), 12 weeks (Six-in-one, Rotavirus, MenB), 16 weeks (Six-in-one, Pneumococcal), 12-13 months (MenB, Pneumococcal, MMR), 18 months (Six-in-one, MMR), and 3 years 4 months (Four-in-one). Each stage has a blue checkmark above it.

Are you a new parent? Your child will be offered vaccines that protect against diseases such as meningitis, whooping cough, measles.


And the best part - you don't have to do anything just yet.
You will automatically receive an appointment letter for
your child when they're eligible.
#ChildVaxScot

A smiling person with headphones and a backpack is next to a pink background featuring health icons. A message reads, “Vaccines up to date? Make sure you’re protected before term starts,” listing MenACWY, MMR, and HPV with checkmarks. “NHS 24” is at the top right, and a web address is at the bottom.

💉 Protect yourself and others around you from illnesses like meningitis and measles. Check what vaccines you have had and whether you need to arrange more before term starts.
Find out more: https://www.nhsinform.scot/studenthealth
#StudentHealth #Vaccinations

A smartphone displays an "Emergency Alerts" notification with a red alert icon. The background is red with white concentric circles. Text reads: "We are testing Emergency Alerts on mobile phones across the UK on Sunday 7 September at 3pm. Find out more at gov.uk/alerts." UK Government logo is at the top left.

📣 This time tomorrow the UK government will test the Emergency Alerts system (Sun 7 Sept at 3pm). Phones will make a loud siren-like sound & vibrate, but no action is needed.

More info: https://gov.uk/alerts

A busy office setting with people in blue NHS uniforms working at computers. The image features a large blue banner with text reading "Annual Review | 2024-2025" and the NHS 24 logo. The office has an open layout with windows providing natural light.

📌NHS 24 ANNUAL REVIEW 2024-25
NHS 24’s online Annual Review will take place on Tues 30 Sept 25.
Register your interest in attending the public session from 11:15-12:15, by completing: https://nhs24.info/annualreview24-25 by Fri 26 Sept 25

Blue and purple gradient background with a shield icon labeled "RSV vaccine." Text reads, "Did you know there's a vaccine that helps protect against RSV?" Logos at the bottom: Public Health Scotland, Healthier Scotland Scottish Government, and NHS Scotland.

RSV typically causes mild cold-like symptoms, but can lead to serious illness in babies under 1 and adults over 75. Check if you're eligible for the vaccine:
🔗 https://www.nhsinform.scot/rsv-adult
🔗 https://www.nhsinform.scot/rsv-baby

#RSVvaccineScot

By using NHS resources wisely this weekend, we can keep well and get the care we need quickly, safely and as close to home as possible.

#RightCareRightPlace

www.nhsinform.scot/right-care

@nhs24.bsky.social @scotambservice.bsky.social

Moving to a new area for uni or college? 📦
Don't forget to register with a local GP and dentist. It's your first step to staying healthy while studying in Scotland.
Find your nearest practice: https://nhs24.info/servicedirectory
#StudentHealth

Feedback Find out how to leave feedback about NHS 24 services.

Hi there Alex, sorry to hear you have been caught up in what sounds like a confusing and frustrating situation. If you wish to discuss this further, please get in touch with our patient experience team on www.nhs24.scot/contact-us/f.... Your feedback can help us to improve our service and processes.

A busy office setting with people in blue NHS uniforms working at computers. The image features a large blue banner with text reading "Annual Review | 2024-2025" and the NHS 24 logo. The office has an open layout with windows providing natural light.

📌NHS 24 ANNUAL REVIEW 2023-24
NHS 24’s online Annual Review will take place on Tues 30 Sept 25.
Register your interest in attending the public session from 11:15-12:15, by completing: https://nhs24.info/annualreview24-25 by Fri 26 Sept 25

Amazing results from @publichealthscot.bsky.social surrounding the new maternal RSV vaccine.

Find out more about RSV and vaccination: www.nhsinform.scot/healthy-livi...