@zammad.bsky.social
Open-Source Helpdesk Software & Ticketing System – for seamless customer support across email, chat, and more. Ideal for teams seeking efficiency and flexibility!
🚀 Looking to streamline self-hosted Zammad deployments?
Community contributor Michael Amponsah shares how he built a CI/CD pipeline with GitHub Actions, Docker, Prometheus & Grafana.
Read the guide: https://zammad.com/de/blog/how-to-automate-zammad-deployments
#DevOps #OpenSource
🌐 Digital Sovereignty in the Era of AI
The Digital Sovereignty Index by Nextcloud reveals growing awareness of self-hosted tools — yet most organizations still depend on closed systems.
As AI evolves, this dependency takes on a whole new dimension. 👉
🚀 Zammad Docs Is Getting a Major Upgrade!
🛠️ Rebuilt with a modern tech stack, smarter structure & better performance.
It’s live — but still evolving. That’s where you come in: test it out, break it, improve it, translate it.
👉 Explore now: zammad.com/en/blog/new-zammad-documentaion
#VueJS
Can you build a full vulnerability management pipeline using only #OpenSource tools?
✅ Yes — with just these four:
Greenbone/OpenVas
@n8n.io
@zammad.bsky.social
@discord.com
Real-world setup: https://zammad.com/en/blog/vulnerability-management-process-with-zammad
#CyberSecurity #OpenVAS
Die #SCCON2025 ist vorbei – aber der Austausch geht weiter! 💬
Danke an alle, die bei uns vorbeigeschaut haben. Besonders schön: bekannte Gesichter endlich live zu treffen – u. a. BlueSpice, B1 Systems & Nextcloud 💛
#OpenSource #eGovernment #PublicSector
Letzte Chance zum Greifen! 🎰
Noch bis heute Abend können Sie an unserem Stand Ihr Glück am Greifautomaten versuchen und erfahren, warum großartiger Service mit Zammad keine Glückssache ist!
#EGovernment #BürgerService #Digitalisierung #SCCON25
🚀 Open Source trifft Verwaltung: Erleben Sie Zammad live auf der Smart Country Convention 2025
Besuchen Sie uns am Stand 126 in Halle 25 und entdecken Sie unsere Open Source Helpdesk-Lösung für alle Fälle:
👉 Termin sichern: https://cloud.idm.zammad.com/apps/appointments/pub/42qzVrc8M4ZA7aMA/form
RFT Kabel boosts support efficiency by 40% with Zammad. As a family-run network provider for 95,000+ households and businesses, they count on our modern helpdesk to deliver reliable, scalable support. Explore their success story: https://zammad.com/en/customers/rft-kabel
16.09.2025 12:30 — 👍 0 🔁 0 💬 0 📌 0
🚀 Open Source Community Award: Die Stadt München geht mit Zammad ins Rennen!
Ein Projekt, das zeigt, wie Open Source Verwaltung modernisiert und Bürgerdienste ins digitale Zeitalter führt.
👉 Jetzt abstimmen: https://open-source-wettbewerb.de/voting/zammad/
#SCCON2025 #OpenSource
🔨 Bozo breaks it… and shows how to do it better.
From scheduler overload to permission chaos — Bozo has seen it all. Now he’s sharing real-world Zammad config tips from the trenches.
🧠 Read the blog: https://zammad.com/en/blog/zammad-configuration-traps
🚀 Zammad has hit 5,000 GitHub stars!
Each one reflects the trust and support of our community.
Big thanks for making Zammad shine. ✨
🔗 https://github.com/zammad
#github #opensource
50 % more efficient support 🚀
That’s the performance boost Golem.de achieved by switching from shared inboxes to Zammad's helpdesk ticketing system.
👉 Read the full story: https://zammad.com/en/customers/golem-de
AI taking over customer service. However, 64% of customers still prefer to speak with human agents.
That leaves many companies with a challenge: using AI’s efficiency without losing service quality.
The answer isn’t AI or humans: https://zammad.com/en/blog/reasons-for-hybrid-ai-in-customer-service
Study shows: Zammad Admin & Agent Trainings in July reduce stress in September.
Unverified? Absolutely.
Effective? Without question.
Reserve your spot here:
🇩🇪 https://zammad.com/de/services/professional-training
🇬🇧 https://zammad.com/en/services/professional-training
What does it take to digitize public services in a way that’s secure, adaptable, and citizen-focused?
Klaus Mueller, head of OSPO, explains why the City of Munich is betting on open source tools like Zammad—far beyond just saving costs: https://zammad.com/en/blog/open-source-public-services
Since 1938, Schneider Pen stands for “Made in Germany” quality—now also in #ITSupport. With #Zammad, the team resolves 50% of requests on first contact, responds in under 15 mins, and stays GDPR-compliant on ISO-certified servers in Germany: https://zammad.com/en/customers/schneiderpen
#DSGVO
💡 How Munich is building better digital public services with Zammad
From real-time updates to secure uploads, every request becomes a transparent, trackable process.
📖 Learn how: https://zammad.com/en/blog/public-services-with-zammad
#GovTech #Zammad #SmartCity
Shadow AI is widespread but often unnoticed: Employees use tools like ChatGPT without approval. What seems efficient can risk data privacy, security & quality.
How IT can respond with clarity and control → https://zammad.com/en/blog/shadow-ai
#ShadowAI #ITSecurity #SupportTeams #Zammad
AI doesn’t have to be baked in — it just has to be plugged in.
Zammad + n8n + Ollama = flexible, no-code support automation that works for your team.
Discover 3 real-world use cases that save your team time: https://zammad.com/en/blog/automate-support-workflows-with-zammad-n8n-and-ai
#ollama #n8n
🚀 Double the Efficiency. Half the Costs. Unmatched User Acceptance.
Discover how Hochsauerlandkreis transformed its IT support with Zammad: https://zammad.com/en/customers/kreisverwaltung-hochsauerlandkreis
#DigitalTransformation #Efficiency
Zammad is evolving and setting a bold course for the future.
Product Owner Gerrit Daute shares insights on AI, openness beyond open source, and the responsibility that comes with innovation. Learn more: https://zammad.com/en/blog/ai-strategy-for-zammad-helpdesk
#Zammad #OpenSource #AI #Innovation
Friday.
#tgif #techsupport #techsupportlife #helpdeskhumor #ticketinghell
60% less time spent on organizational tasks 🚀
That's the efficiency boost the team of six at the Public Order Office in Schwarzenbek achieved with Zammad. From duplicated work and unclear responsibilities to structure, clarity and speed: zammad.com/en/customers/city-schwarzenbek
#PublicSector
🔐 One login to rule them all.
65% of employees reuse passwords — a serious security risk. That’s why #SSO is essential for modern teams. We’ve created a blog post on how to set it up in Zammad: https://zammad.com/en/blog/secure-yor-helpdesk-with-single-sign-on
#OpenIDConnect #SSO #Security
Zammad 6.5 automatically detects the language and adds it as a custom attribute. Why this feature is more than just a nice-to-have?
👉 Blog post: https://zammad.com/en/blog/automatic-language-detection
👉 Release Webinar: https://app.livestorm.co/zammad/release-webinar-introduction-to-zammad-65
Zammad 6.5 is fresh off the launch pad - and we're taking you through all the new features! 💡
Join our live release webinar to discover:
✔️ What’s new
✔️ What’s improved
✔️ And how you can get the most out of it
🇩🇪 https://zammad.com/de/services/webinare
🇺🇸 https://zammad.com/en/services/webinars
Today is World Backup Day, and a wise friend once said, ‘It's just good sense to back up your backup.’
Which friend said it? Hint: She also goes by the name Princess Consuela Banana Hammock 👑🍌
🚀 Zammad 6.5 is just around the corner — bringing powerful new ways to connect, communicate, and stay in control.
We can’t spill all the details just yet… but here’s a little teaser.
👀 Can you guess what’s coming?
NGOs Need Tech That Empowers, Not Limits Them 🚀
Tight budgets & costly software shouldn’t limit impact. #OpenSource tools offer a cost-effective way to streamline operations & stay mission-focused. Discover 10 tools that help do more with less: https://zammad.com/en/blog/open-source-tools-ngo
#NGO
Achieving a 97% SLA Success Rate 🚀
Vossen transformed its customer service with Zammad—achieving a 97% SLA success rate and handling 59,476 tickets in 2024 alone. With faster responses and deeper insights, efficiency is at an all-time high.
🔗 Full story: https://zammad.com/en/customers/vossen
