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Laura Yarrow

@laurayarrow.bsky.social

Head of Design for GOV.UK at GDS. Ex HM Land Registry. Public speaker. Observer of humans. Crisp connoisseur. Yarn hoarder. Northerner.

1,094 Followers  |  1,032 Following  |  191 Posts  |  Joined: 04.10.2023  |  2.4771

Latest posts by laurayarrow.bsky.social on Bluesky

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Using artificial intelligence (AI) in services Guidance on using AI in public sector services, including when and when not to use it, considerations and where to find more information.

this is very good

www.gov.uk/service-manu...

23.09.2025 19:01 โ€” ๐Ÿ‘ 26    ๐Ÿ” 14    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Even from the adults ๐Ÿ˜‚ no problem!

21.09.2025 09:11 โ€” ๐Ÿ‘ 1    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

A big +1 for Flip 7, but also Karuba (which may be better with one or two more players), Hive (fun chess with bugs), Azul, Forbidden Island (cooperative games can be a nice break from competitive play, another is Flashpoint), Patchwork, and Canvas is another arty fav of ours! Enjoy!

20.09.2025 19:17 โ€” ๐Ÿ‘ 2    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

So sorry to all those wonderful folks affected, youโ€™ve done such amazing, important work โค๏ธ

01.03.2025 23:15 โ€” ๐Ÿ‘ 5    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Interested to know what you get, I upgraded my Yamaha recently (to nothing *crazy* expensive) but it made such a difference to the sound quality and playing experience

23.02.2025 11:32 โ€” ๐Ÿ‘ 2    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0
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Whitespace isn't empty โ€” Laura Yarrow As a designer, understanding the importance of whitespace as a visual tool is non-negotiable, but itโ€™s an often fought-over topic in organisations. Often stakeholders will want to reduce whitespace an...

White space isnโ€™t emptyโ€”itโ€™s powerful. โœจ In design, negative space isnโ€™t just โ€˜blankโ€™; it shapes how we see, feel, and understand the world - both on screen and off.

www.laurayarrow.net/blog/whitesp...

20.02.2025 09:52 โ€” ๐Ÿ‘ 15    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 1
#sing #singing #singers #monarch #shorts
YouTube video by Youtube Shorts France ๐Ÿ‡ซ๐Ÿ‡ท #sing #singing #singers #monarch #shorts

Businesses: "Our users will use our product exactly the way we think they will, and it will always work as we intended".

Humans: Hold my beer....

youtube.com/shorts/CWE41...

14.02.2025 16:23 โ€” ๐Ÿ‘ 8    ๐Ÿ” 1    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Public sector has far surpassed private in UK for years now when it comes to digital services.

#facts

07.02.2025 17:22 โ€” ๐Ÿ‘ 14    ๐Ÿ” 2    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

Amazing job ๐Ÿคฉ

07.02.2025 18:26 โ€” ๐Ÿ‘ 2    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Wow! That is such an interesting job description

07.02.2025 18:24 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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Serenity now! Serenity now! / S09E03 The Serenity Now https://seinfeldism....

28.01.2025 12:09 โ€” ๐Ÿ‘ 16    ๐Ÿ” 4    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Thanks Ben! ๐Ÿ˜Š

26.01.2025 22:44 โ€” ๐Ÿ‘ 2    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Ha letโ€™s hope for non fiction! ๐Ÿ˜

26.01.2025 15:36 โ€” ๐Ÿ‘ 1    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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Thereโ€™s a lot to be excited about in the blueprint for modern digital government โ€” Laura Yarrow Last week was quite the ride. We kicked the week off with our Secretary of State (SoS), Peter Kyle, announcing the new Digital Centre, and blueprint for modern digital gov at the GDS office in Londo...

This week I sat down and wrote some thoughts down on the Blueprint for Modern Digital Government. Tldr? : Exciting, bold, and hugely ambitious. Bring it on. www.laurayarrow.net/blog/theres-a-lot-to-be-excited-about-in-the-blueprint-for-modern-digital-government

26.01.2025 14:22 โ€” ๐Ÿ‘ 39    ๐Ÿ” 6    ๐Ÿ’ฌ 2    ๐Ÿ“Œ 0

Who said weโ€™d let you leave?! ๐Ÿ˜‚

21.01.2025 15:26 โ€” ๐Ÿ‘ 1    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Come and say hi! ๐Ÿ‘‹

21.01.2025 15:22 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

I think I speak for us all when I say:

What the hell am I doing up this early and why arenโ€™t I in my pajamas anymore?!

#firstdayback #january

06.01.2025 07:21 โ€” ๐Ÿ‘ 16    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0
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Services Week is back for 2025 Services Week is an annual event hosted by the Government Digital and Data community, bringing together professionals from across the UK public sector.

#ServicesWeek to return for its seventh year โœจ
Please share and save the date: 17 to 21 March 2025

This event series aims to grow service literacy and is open to all UK public servants. Take part if you can!

#ServiceDesign #GovDesign #LocalGov #LocalDigital

services.blog.gov.uk/2024/12/19/s...

19.12.2024 15:01 โ€” ๐Ÿ‘ 16    ๐Ÿ” 19    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 1

He hasnโ€™t yet (what I can see from the logged out web view), but I wouldnโ€™t be surprised if it disappears at some point.

10.12.2024 08:01 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

Dan Saffer blocked me because he couldnโ€™t stand being called out on the stupid thing he posted. Where is the accountability for leaders?

10.12.2024 07:20 โ€” ๐Ÿ‘ 5    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

And just one more: your argument fails to understand the nuance of work as experienced by a non white male. If youโ€™re female, non-white, trans, disabled, or any other combination of under represented group, your voice is not always heard or valued in the same way. Or are they โ€œbad designersโ€ too? ๐Ÿ™„

09.12.2024 22:51 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

I also think you could apply this bogus argument to any discipline "a dev that fails to optimise some code is a bad dev", a firefighter that fails to put out a fire is a bad firefighter, failing to note the constraints they work in. It's a misinformed, one dimensional argument. It's not a good look.

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

A more thoughtful version of this argument could be:
"Good designers strive to meet user needs and minimise harm within their sphere of influence".

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

(and any good designer would know to think in these binary terms - creating this sort of false dichotomy - is not the way the world or people work. It's dangerous, and not the inclusive mindset required of a designer to solve problems that meet user needs).

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

You've created a binary where designers are either "good" (if they find ways to comply productively) or "not good" (if they can't). In reality, there is a spectrum of effectiveness, and a designer's capability should't be solely judged by their ability to navigate external pressures you describe

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

Designers may face moral conflicts where "minimising harm" might mean refusing to participate altogether rather than attempting to comply (someone else commenting on this in the thread). Ethical design sometimes involves dissent, which your argument does not consider.

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

You're also blame shifting, which is cowardly. It places undue responsibility on designers for outcomes that may be beyond their control, which is unfair and unrealistic. Surely the root cause/blame for any harm should lay with those issuing orders. Everyone in the team is accountable for failures.

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

Your assuming designers always have the power or autonomy to counteract or reinterpret exec decisions. In reality, they work within constraints imposed by decision-makers, budgets, timelines, regulatory frameworks etc. It's rare to have the authority to modify harmful direction effectively.

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

First of all, you might want to re-read my reply because I agreed with you in the first line. I know this is the designers job. But your argument is a massive oversimplification of the designers role, and the environment most designers find themselves in. You've conflated two things.

09.12.2024 22:11 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 1    ๐Ÿ“Œ 0

I also think you could apply this bogus argument to any discipline "a dev that fails to optimise some code is a bad dev", a firefighter that fails to put out a fire is a bad firefighter, failing to note the constraints they work in. It's a misinformed, one dimensional argument. It's not a good look.

09.12.2024 22:06 โ€” ๐Ÿ‘ 0    ๐Ÿ” 0    ๐Ÿ’ฌ 0    ๐Ÿ“Œ 0

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