Norfolk Citizens Advice

Our latest Impact Report is here. ⬇️ In 2024/25, we supported 18,513 people across Norfolk and helped solve more than 71,000 issues. That work delivered over £35 million in value for our communities.
Read more in the full report: www.ncab.org.uk/s/NCA-Impact...

📣 We’re hiring an Executive Assistant
A key role supporting our CEO, Trustees and Leadership Team, helping ensure strong governance and smooth day‑to‑day operations at Norfolk Citizens Advice.
📍 Norwich | ⏰ 22.5–37 hrs | 💷 £27,500 FTE
Apply here 👇 app.staffologyhr.co.uk/recruit/appl...

We’re back with Myth Busting Monday 🔍
Clearing up common myths about Norfolk Citizens Advice and the support we really offer. Learn the facts ➡️
#MythBustingMonday #NorfolkCitizensAdvice #CitizensAdvice #AdviceAndSupport #CommunitySupport #Norfolk #LocalCharity

Did you know there’s different schemes to help you pay for childcare?
These will only pay for ‘approved childcare’.

You might also be able to get more help if you get any benefits.

Find out more: bit.ly/4flTLlA

We are deeply saddened by the passing of our former Chair of Trustees, David Browne. A trustee for 11 years, David’s leadership helped our service grow and support over 120,000 people. Our thoughts are with his wife Caroline, family and friends.

Myth Busting Monday graphic for Norfolk Citizens Advice. Myths versus truths are presented, debunking common misconceptions about the organization.

Myth Busting Monday 🔍
We hear lots of myths about Norfolk Citizens Advice, so we’re setting the record straight!

#MythBustingMonday #CitizensAdvice #Norfolk #FreeAdvice #KnowYourRights

You might be able to claim benefits if you:

➡️ Can’t work because you’re sick or disabled
➡️ Have difficulty with everyday tasks or getting around

Find out what you’re entitled to ⤵️
bit.ly/4500oXE

Great Yarmouth update: No drop‑in tomorrow (28 Jan) due to limited adviser availability. The next session is Monday 2 Feb. Need help sooner? Call 0800 144 88 48 (Mon–Fri, 10–4) or visit www.ncab.org.uk anytime.

📣 We’re hiring an Executive Assistant
A key role supporting our CEO, Trustees and Leadership Team, helping ensure strong governance and smooth day‑to‑day operations at Norfolk Citizens Advice.
📍 Norwich | ⏰ 22.5–37 hrs | 💷 £27,500 FTE
Apply here 👇 app.staffologyhr.co.uk/recruit/appl...

You might feel you're working too many hours if you're having mental or physical health problems because of overwork.

✅ Your employer can't make you work more than 48 hours a week on average.

Check your work rights ⤵️
bit.ly/44Eq1LA

Work out your budget Use a budgeting tool to help you understand what you’re earning and spending and where you might be able to cut costs

💸 Looking to take control of your finances this year?

Try budgeting to understand your spending habits and where you might be able to cut costs.

Here’s how you can get started ⤵️
bit.ly/45GEZmj

YouTube video by Norfolk Citizens Advice BBC Radio Norfolk - Council Tax

❗ Millions of pounds are owed to Norfolk's District councils by those who've fallen behind on their payments. ❗

It's not that people won't pay, it's because they can't.

CEO Mark Hitchcock speaks to Chris Goreham on BBC Radio Norfolk.

www.youtube.com/watch?v=ZOz7...

CEO Mark Hitchcock on BBC Radio Norfolk - The Link Between Debt and Mental Health — Norfolk Citizens Advice Norfolk Citizens Advice CEO Mark Hitchock joins Chris Goreham on BBC Radio Norfolk to talk about we see on the front-line in local communities.

A new report showing the link between poor mental health and debt in Norfolk shows over 1/3 of people behind on bills suffer with poor mental health - a 20% increase from people who don’t struggle with their finances.

Our CEO goes on BBC Radio Norfolk to talk about it.

tinyurl.com/bdde64xh

⚠ Hoarding is often misunderstood as messiness or laziness, when in reality, it is a complex mental health condition that can severely impact a person's well-being, relationships and safety. ⚠

National Hoarding Awareness Week
12th - 16th May
#haw2025

If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can.

It’s a good idea to:

🏠 Keep records
🏠 Try talking to your neighbour
🏠 Get help from a mediator

You can find more advice on our website ⤵️
bit.ly/4iUhY2d

Universal Credit is replacing several older benefits, such as Housing Benefit and Income Support.

Check here to find out about moving to Universal Credit from other benefits ⤵️
bit.ly/4lxUzX7

The government announced changes to the rules for claiming Personal Independence Payment (PIP).

❗ These changes will not happen in 2025 - if you’re thinking of applying for PIP, you should.

Our advice can help ⤵️
bit.ly/3xR6qLw

How do you know someone is stalking you? - NIDAS Overview Stalking and harassment can happen in person and/or online and often stalkers will utilize many types of tactics to continue to exert their power and control. On average, over 100 incidences...

How do you know if someone is stalking you? Read ⤵️
nidasnorfolk.co.uk/How-do-you-k...

Stalking & harassment is a crime and there are laws to protect you.

For help and support if you are being stalked & harassed, talk to NIDAS.

Citizens Advice Data Insights: Debt - Barriers to Recovery There’s a debt crisis - with few ways out

People are in debt.

We’re seeing this with the increase in the number of people coming to us for help with debt, and the size of the debt burden.

But why is it increasing? Join Citizens Advice on 25 February, 2-3pm to hear more ⤵️
bit.ly/40Cgzrj

#CADataInsights

📣 Introducing - Adviser Mark Howes! 📣

"Hi I'm Mark, an adviser for Norfolk Citizens Advice. Find me at YBS in #cromer every Tuesday 9am - 5pm.

Drop in or book an appointment by speaking to YBS staff or by calling 01263 514 115 to see me for any advice that #citizensadvice can help with!"

Why do people stalk after relationships end? - NIDAS Overview Relationships end for multiple different reasons, and within this, partners can feel anything from positive, negative or indifferent feelings towards their former partner. However, when it c...

People in abusive relationships are at an increased risk of experiencing stalking & harassment.

Why do people stalk after relationships end? ⤵️
nidasnorfolk.co.uk/why-do-peopl...

🏠 If you’re renting privately, your landlord is responsible for most major repairs to your home like pipes, heating and gas safety.

Check your tenancy agreement to see if your landlord is responsible for any other repairs.

Find out more on our website ⤵️
bit.ly/3WD7FaM

Perpetrators of domestic abuse can use stalking & harassment to monitor and exert power and control.

This can include:

🔴 Turning up at your home/work

🔴 Purposefully ‘bumping into’ you

For help and support if you are being stalked and harassed, talk to NIDAS.

📞 0300 561 0555

🗨️ 07860 063464

How do we end poverty in Norfolk? Join us for the Norwich launch of the Norfolk Anti-Poverty Alliance, a new network of groups and individuals tackling hardship in Norfolk.

Norfolk Anti-Poverty Alliance is a new movement of organisations and individuals who want to create a future where all residents of Norfolk can thrive.

Join us for a panel discussion to find out what is going wrong, and what needs to change - locally and nationally.

Tickets ⤵
tinyurl.com/4u6sd22e

Patron of Citizens Advice, HRH The Princess Royal, visited our Norwich Advice office last week marking an exciting milestone in the growth of our charity!

With our new office, we can now support more people in Norwich than ever before.

Every Monday one of our advisers is at #Wymondham Abbey Hall from 10am to 1pm.

We can help you with housing issues, personal or neighbour disputes, high gas and energy bills, benefit claims - whatever your struggling with, we can support you.

www.ncab.org.uk/our-offices

January is the month for National Bat Monitoring Programme hibernation checks. Our bat group members are busy counting across Norfolk. The recent cold weather seems to have brought the bats inside. @batconservation.bsky.social @philfarndon.bsky.social

This is your new year reminder to get your budget sorted!
Figure out ⤵️

➡️ What you’re earning and spending
➡️ Where you might be able to cut costs

Make sure you include all your expenses, for example money you spend on your partner or family.

We can help you - find out more @ ⤵️
bit.ly/3URlvpp

"How households feel about the economy may depend as much on whether & how quickly the government can translate extra spending into repairing and improving the catastrophic state of public services"

@jdportes.bsky.social reflects on the UK's economic outlook in the @financialtimes.com's 2025 survey

Damp and mould in rented housing — Norfolk Citizens Advice Damp and mould issues get worse in the colder months. Here’s our advice about what causes it, who is responsible for fixing it, and how to get help if your home is unsafe to live in.

⚠️ Are you living in rented housing and dealing with a mould or damp problem? ⚠️

Don't worry, there's ways of getting it sorted. ⤵️
www.ncab.org.uk/our-news/dam...