Nix!

ここはと～んでもな～いところだぁ～～

good luck to anyone actually trying to get this game to work on modern windows lol it's quite the fussy one

vampire baby beloved by all

Twitch Twitch is the world

www.twitch.tv/wayneradiotv...

Twitch Twitch is the world

www.twitch.tv/wayneradiotv...

wayneradiotv - Foomoos. Watch wayneradiotv's clip titled

www.twitch.tv/wayneradiotv...

wayneradiotv - Here you go, kiddo! Watch wayneradiotv's clip titled

www.twitch.tv/wayneradiotv...

wayneradiotv - No audio??? Watch wayneradiotv's clip titled

The @wayneradio.tv faxmas this year is going Swimmingly

www.twitch.tv/wayneradiotv...

This is getting shared a *lot*, so I want to really encourage direct action. You can call a payment processor using information at stop-paypros.neocities.org

Calling is important for them - each call to their support costs them money. The goal is literally to cause them trouble until they yield.

The Japan-only Cowboy Bebop game for PS2 has just been fan translated by SONICMAN69.

Reminder: Seeing evidence that the pushback is working is not a reason to step back and declare victory, it's a reason to ᴋᴇᴇᴘ ᴄᴀʟʟɪɴɢ!

- Another monthly metric to keep in mind is first call resolution (FCR). A lot of places these days don't want customers calling back, and they measure this, typically against a goal of 90%+. Tanking this number will typically get an equal amount of attention as service level.

- Service level needs to drop for at least a month. This is how most call centers decided if they had a good month or not. Most times this means answering 80% of all calls in under 30 seconds. More and longer calls makes that harder.

- Increased handle times reeeealllly stand out. If every call is taking, on average, even 3 seconds longer than normal, that is typically worth one additional body in a seat. 30-60 seconds and suddenly we're talking of adding an unexpected new hire class, which costs soooo much money

- Forecast accuracy needs to be off for at least a week before I notice / bring it to management's attention. What is off? Up by at least 10%. I don't know what normal volume is at MC or Visa, but that's one goal to get attention.

So, WFM guy here, I crunch call center numbers all day and advise management on performance and staffing requirements. Here are some concrete goals to keep in mind with any sort of calling campaign: 🧵

In summary:

- This call campaign needs to last at least a month
- As many calls as possible, so bring your friends
- Make sure each call lasts as long as possible
- Each time you make a call, mention it's not the first time you've called about this

If you're a Canadian dev directly affected by these changes on Itch or Steam, I want to talk to you.

kuromi shadow🪄

yuri forever

wip

that’s still juvenile he’s still GROWING

We’re just normal men

the power of a small break of not enough to get rusty but enough to reset is infinite

oh yeah FMEN is so fucking sick