John Lay ☁️

Be an Agentblazer: Gain AI Agentforce Skills on Trailhead Succeed in the agentic AI era with Agentforce. Become an Agentblazer on Trailhead with training to build AI expertise. Create autonomous agents with Salesforce.

Renewed my Agentblazer Legend Status for 2026!

I just became an Agentblazer Legend! I learned AI and Agentforce skills on @Trailhead - and you should too. Skill up and become an Agentblazer today trailhead.salesforce.com/agentblazer?...

Enhance Guest Experience with Effective Booking Management This unit teaches you how to manage guest experience bookings effectively. Learn to locate, cancel, and rebook experiences for guests

Keeping up with my Agentblazer certifications.

Just earned the Use Employee Agents to Get Work Done badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Convert Contacts to Campaign Members in Your Flow Process Learn how to effectively transform selected contacts into campaign members using flows. This unit walks you through retrieving contacts related to selected accounts

Just earned the Loop Manually Through Multiple Choices in Flows badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Explore New Features in Access Control for Winter '26 Discover the latest updates in access control for Winter '26 and how they enhance security and usability. Learn how to assign the View All Fields permission for easy

Just earned the Salesforce Architect Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Run Apex and Flow Tests Together with New APIs Explore how to run Apex and flow tests simultaneously with the new Test Discovery and Test Runner APIs. Learn to execute tests with ease in your Salesforce environment

Just earned the Platform Developer Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Sort List Views by Multiple Columns for Enhanced Insights Discover how to effectively sort list views by multiple columns in Salesforce. This unit teaches you to apply multi-column sorting for better data organization

Just earned the Platform App Builder Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Update Your Marketing Cloud Engagement Admin Skills for 2026 Stay relevant with your Marketing Cloud Engagement Administrator certification by learning essential updates for Winter '26. Discover how to manage new permissions and

Just earned the Marketing Cloud Engagement Administrator Certification Maintenance (Winter '26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Stay Current with Your Data Consultant Certification for Winter ’26 Enhance your skills by maintaining your Data Consultant certification for Winter '26. In this unit, you'll learn how to leverage Hyperforce for data management and real

Just earned the Data Cloud Consultant Certification Maintenance (Winter ’26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Update Your B2C Solution Architect Certification for Winter '26 Ensure your B2C Solution Architect certification is up-to-date for Winter '26. This unit covers essential updates, including security improvements and new SSO

Just earned the B2C Solution Architect Certification Maintenance (Winter ’26) badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Enhance Flow Builder Skills by Looping through Repeaters Unlock the potential of Flow Builder with our guide on looping through repeaters. This unit focuses on efficiently managing data collections in Salesforce

Just earned the Loops in Flow Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Service Assistant: Enhance Customer Support Efficiency Discover how to create service plans with Service Assistant. Streamline case resolution and empower your service reps with tailored AI guidance.

Just earned the Agentforce Service Assistant badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Explore the Atlas Reasoning Engine's AI Capabilities Discover the Atlas Reasoning Engine's key concepts and capabilities. Learn how it enhances AI interactions and drives successful outcomes.

Just earned the Reasoning in Artificial Intelligence badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Enhance Guest Experience at Sillicorn Valley Inn Learn how to manage guest experiences effectively at Sillicorn Valley Inn. This interactive unit covers booking cancellations and new session arrangements

Just earned the Trick or Trailhead 2025: A Ghost at Sillicorn Valley Inn badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Enhance Custom Components with Dark Mode and SLDS Linter Unlock the potential of dark mode for custom components using SLDS Linter. This unit guides you through validating your component code for SLDS 2 compliance

Do like SLDS2 even if dark mode is not my style. I understand it has its place.

Just earned the Dark Mode-Ready Components in SLDS 2 badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Be an Agentblazer: Gain AI Agentforce Skills on Trailhead Succeed in the agentic AI era with Agentforce. Become an Agentblazer on Trailhead with training to build AI expertise. Create autonomous agents with Salesforce.

I just became an Agentblazer Legend! I learned AI and Agentforce skills on @Trailhead - and you should too. Skill up and become an Agentblazer today trailhead.salesforce.com/agentblazer?...

Superbadge: Advanced Flow for Agentforce Implement custom solutions using flow-powered agent actions in Agentforce.

Last step before the certification test for becoming an Agentblazer Legend.
Now to scheduled my test...

Just earned the Superbadge: Advanced Flow for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Superbadge: Apex for Agentforce Implement custom solutions using Apex agent actions in Agentforce.

Just earned the Superbadge: Apex for Agentforce badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Understanding Agentforce Testing Center Results Explore how to view and analyze test results in Agentforce. Master troubleshooting techniques and discover the benefits of effective testing.

What's cooler than testing Agents, Using Agentforce to build test plans to help test your agents.
Don't forget to test.

Just earned the Agentforce Testing Center badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Creating an Apex Agent Action: Step-by-Step Guide Master the process of creating an Apex Agent Action. Learn to add and test actions effectively to enhance your Salesforce applications.

Open up Apex for those complex use cases.
Don't let it scare you.

Just earned the Agent Customization with Apex badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Five-Step Strategy for Testing AI Agents Effectively Learn a five-step testing strategy to refine your AI agents for reliability and efficiency. Ensure your agents perform accurately and meet user needs.

Just earned the Agentforce Testing Tools and Strategies badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Explore Advanced Prompt Engineering Techniques Master advanced prompt engineering techniques to enhance AI responses. Sign up for a Developer Edition and start creating better prompts.

Solid information to help guide prompt engineering.

Just earned the Prompt Engineering Techniques badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Optimize Agent Replies with Effective Prompt Templates Learn how to refine your prompt template for better agent responses. Improve accuracy and empathy in customer interactions with practical steps.

Excellent exercise to better understand agent customization.

Just earned the Service Agent Customization with Prompt Builder badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Creating an Agent Using Salesforce DX Tools Discover how to generate and create an agent using Salesforce DX. Learn essential commands for effective agent management in your org.

Ok, using VSCode to build an agent is cool.
Just saying.

Just earned the Create an Agent Using Agentforce DX badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Grounding Agents with Data: Key Mechanisms Explained Explore how to ground your AI agents using data in Salesforce. Learn various mechanisms for effective data connection and enhance your agent's capabilities.

Just earned the Grounding an Agent with Data badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Customizing Agent Actions for Enhanced Performance Explore how to customize agent actions in Salesforce to improve performance and user experience. Discover effective strategies for your business.

Agent customization, where the real power begins with AI and Salesforce.

Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Customizing Agent Actions for Enhanced Performance Explore how to customize agent actions in Salesforce to improve performance and user experience. Discover effective strategies for your business.

Agent customization, where the real power begins with AI and Salesforce.

Just earned the Agent Customization: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Zero Copy Data Sharing: Unlocking Data Cloud Potential Discover zero copy data sharing, its use cases, and how to connect Data Cloud with external systems for real-time data access. Enhance your data strategy!

Use data cloud to make decisions without creating data copies everywhere.

Just earned the Data Cloud with Zero Copy badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Advance your marketing effort with Einstein Recipes...

Just earned the Einstein Recipes and Decisions: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Create Custom Data Cloud Reports Effectively Discover how to build custom reports in Data Cloud using multiple DMOs to drive actionable insights and enhance customer engagement.

Data cloud reporting... bring in outside data for reporting and dashboards! Cool!

Just earned the Introduction to Data Cloud Reports badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...

Essential Guide to Shield Platform Encryption Discover how Shield Platform Encryption secures your data effectively. Learn about its benefits, deployment strategies, and more for robust data protection.

Just earned the Shield Platform Encryption: Quick Look badge on @Trailhead and you should too! trailhead.salesforce.com/content/lear...