Rochelle Gold

Come and help us ensure the NHS has the best digital tools available to support the frontline to deliver integrated care and meet the ever evolving needs of the NHS.

Details of our Head #ServiceOwner vacancy here

www.jobs.nhs.uk/candidate/jo...

#Jobs

Fancy a change? Seeking air traffic control for DHSC digital projects - small to large, mostly national not NHS-facing. Open to all flavours of ddat specialists. flexible, diverse team based in London and Leeds. Talk to me, or to one of the team. www.civilservicejobs.service.gov.uk/csr/index.cg...

Weeknote – Exclusion starts at user journey mapping This weeknote is a bit different. Instead of a list of things I did, I want to reflect more deeply on one theme from last week.

My first post here may as well be about an important topic; inclusion.

I attended a high-profile workshop last week, which made me reflect on how easy it is to exclude people from the start.

medium.com/@teropsv/wee...

Thanks Caroline and thank you for always being a great source of honest and wise advice.

I've said it many times before, but this is the closest I'll get to using my experience and skills to save lives. There's no greater mission than that.

In short though, it's been incredibly hard at times, sometimes feeling like an almost impossible task. It's also been the most rewarding work I've ever done, work most aligned to my values and a mission I believe in.

I led the community through 3 reorganisations, a pandemic and far too many events in the world that affected members personally.
I started reflecting and writing down what I have learnt and achieved in my 10 years. I'm working out the best way to share it as there's far too much to write here.

I have built ops capability, a career ladder, inclusive design principles, UR policies, standards, strategies, a repository, communities of practice & led a community that have delivered a knowledge base and multiple new training opportunities to help develop the capability of the organisation.

It's become about leadership of digital, delivery, transformation.
In 10 years I have worked on the e-referral service, NHS alpha, NHS login, Personal Health Records, Empower the Person portfolio, Digital Transformation of Screening, Covid Testing, Digital Primary Care, Digital Neighbourhood.

Today marks 10 years since I started in the NHS. A career that began as a user researcher, continued through working my way up to head of user research and now to a role which is unrecognisable from my job description and title, wider than user research or service design or user centred design.

Between the tepid bath and the cloud of vapour: a plea for pragmatic ambition

A man visiting a health resort is sitting in a steam box. Engraving, May 1869. Wellcome Collection In my most recent weeknote, I promised a blog post... Somewhere in all this between the tepid bath of short termist […]

Midwufe in uniform holding a basket of gifts stood next to a girl with long dark hair in a hospital ward.

Big thank you to everyone working today to help us all keep safe and well. This morning hundreds of members of the Jewish community took gifts to those working.

I had the privilege to visit the delivery unit where my children were born. I took my daughter with so she could deliver a gift back

Decembernotes 2024 There have been lots of strands of work this month that are starting to overlap and whilst at times things have felt chaotic and…

December #Monthnote including pre break rush, bright shoots in digital primary care, 5 little words that meant a lot and focus for next year.

Thank you to my cheerleaders, challengers & fellow disruptors. Wish everyone a happy, healthy & peaceful new year

rochellelgold.medium.com/decembernote...

NHS England » Application information pack for lived experience partners – People and Communities Division: strengthening the listening culture across the NHS to drive improvement Part 1: introduction Thank you for your interest in becoming a lived experience partner (LEP) with NHS England. Working in partnership with people and communities creates a much better chance of ensur...

▶️ NHS England is looking for two lived experience partners who use or who have recently used services in the NHS in England, or their carers.

Aim of role is to help “strengthen the listening culture across the NHS and drive improvement”.

💴 Participation payment available.

📆 Closes: 08/12/24

Weeknotes 29th November 2024 Highlight of the week was spending time in our UR lab observing a session facilitated by Aaron. The focus was our pathways and streaming…

This week's #weeknotes including observing user research, putting the human into digital and lead product manager roles

rochellelgold.medium.com/weeknotes-29...

Weeknotes 22nd November 2024 Highlight of the week was spending a day face to face with the user research leadership team. We now have 9 permanent lead user researchers…

This week’s weeknotes.

TLDR: UCD Centre of Expertise leadership face to face, chief operating officer meeting, work on neighbourhood, community transformation and getting our final digital primary care user research and service design vacancies out.

rochellelgold.medium.com/weeknotes-22...

Thanks Katy and as others have said, quite some list to be on too!

Inclusive design in health A couple of weeks ago, our first ever Inclusive Design Lead started. It has been a long road to get to this point so here is my view of the journey that got us to where we are. It is based on a…

In lieu of weeknotes and in celebration of our first Inclusive Design Lead, Max arriving, here is a write up of our journey so far in inclusive design and how we got to this role existing.
rochellelgold.medium.com/inclusive-de...

We really value and welcome diversity of thought and lived experience so please share this role as widely as possible to reach people that we are not connected with. We will do everything we can to ensure the application process, interview and role is as inclusive as possible.

Make sure you use the supporting statement space to your advantage and fill it with examples of how you meet each of the criteria for the role. I see many applications where this space isn’t used and people not getting to interview as evidence against the criteria isn't there.

If you are thinking about applying but are not sure whether you meet all of the criteria for the role, my advice is please still consider applying. Nobody will tick every single criteria on the application.

The title 'Lead' can mean different things. Simplifying it greatly:
- User Researchers lead user research on a product
- Senior URs lead a team of user researchers working across a number of products
- Lead URs lead teams of URs & UCD colleagues across a portfolio of products

It's products help patients get essential services and appropriate care quickly. They are used in Urgent and Emergency care settings, by NHS 111 telephone service, 999 service providers and powers 111 Online. It supports the 23 million remote symptom assessments per year.

Lead User Researcher for Digital Urgent and Emergency Care in Leeds, London, Exeter or Southport | NHS Digital View details and apply for this Lead User Researcher for Digital Urgent and Emergency Care vacancy in Leeds, London, Exeter or Southport. Technology and digital innovation has never been so importa...

One of the areas where we can really help to save lives as UCD folk is in Urgent and Emergency Care and here is your opportunity to use your skills and experience to do just that as a Lead User Researcher in our Digital Urgent and Emergency Care portfolio

nhsdigitalweb.eploy.net/vacancies/32...

I know my Bluesky profile is exceedingly suspect (no avatar, low post count, handful of followers), but I’m definitely a legit human, and happy to buy a couple of Camp Digital tickets for folks in early stages of career. The Nexer bods are matching me too, so do pass it on. Thanks.

More notes In the 6 weeks since my last weeknote what have I been doing? I have been leading the inclusive design lead recruitment process, meeting…

After a break I am back with more notes including the launch of of #UCD centre of expertise, unveiling our AI powered UR finder, patient rep work and the familiar sound of Tero 's despair at my handwriting
rochellelgold.medium.com/more-notes-5...

Pleasure to be working with you Jacinta

Fortnightnote 9th February It feels like more than a fortnight since my last note yet it doesn’t feel like there’s lot to write about. I feel like I’ve done nothing…

Fortnightnote mainly covering recruitment, apologies and thank yous

rochellelgold.medium.com/fortnightnot...

#Weeknotes

Fortnightnote 26th January 2024 Weeknotes didn’t happen last week as although I had a train journey to London and back, I had so much other work to catch up on, writing…

Fortnightnote including big room planning, recruitment and using AI to enable people to find, share and access the knowledge generated through our user research (aka 'not a repository')

rochellelgold.medium.com/fortnightnot...

#Weeknotes

Weeknotes 12th January 2024 View from an early evening walk during the festive break

Last weeks Weeknotes including people, procurement, planning and the opportunity to join us as our first Inclusive Design Lead
rochellelgold.medium.com/weeknotes-12...