Rik

Exploring the influence of administrative capacities on administrative burdens Abstract. This research explores administrative capacities to explain the variation in the public’s experience of administrative burdens. Through a qualita

🎉 Exciting news! My latest paper has just been published in #JPART @jpart1991.bsky.social.

Titled “Exploring the Influence of Administrative Capacities on Administrative Burdens”

Click here to learn more: academic.oup.com/jpart/articl...

¡Ya salió nuestro libro Sobre la responsabilidad pública!
Distintas voces analizan qué implica ejercer responsabilidad en el servicio público y cómo se conecta con los retos de las democracias liberales.

Disponible en librerías, Amazon o libros.colmex.mx 📚

Just found out our article “Burdens, bribes, and bureaucrats” got an Honorable Mention for the 2025 Best Article Award from the PNP Division of the Academy of Management! 🎉

Thanks to everyone engaging with this line of work. It really means a lot. 🫶

...We analyze aspects of government automation that complicate equity and inclusion as well as propose mitigating mechanisms that can improve digital government equity and inclusion. We identify findings from the broader literature and the articles included in this special issue.

Digital government inclusion: Exploring strategies for inclusive government automation The idea of ‘digital government inclusion’ – which builds upon notions of digital and social equity – implies that every person is equally able to par…

In an introductory article, Susan Miller, Marc Schuilenburg, and I explore the concept of ‘digital government inclusion’: sciencedirect.com/science/arti....

Inclusion interrupted: Lessons from the making of a digital assistant by and for people with disability Participatory approaches including co-design are seen as a means to address some of the challenges digital government poses for people with disability…

Inclusion interrupted: Lessons from the making of a digital assistant by and for people with disability by Georgia van Toorn: sciencedirect.com/science/arti...

Exploring the potential and limits of digital tools for inclusive regulatory engagement with citizens Over the past decade, independent regulatory agencies like competition authorities, water and energy regulators have increasingly turned to citizen en…

Exploring the potential and limits of digital tools for inclusive regulatory engagement with citizens by Chris Townley and Christel Koop: sciencedirect.com/science/arti...

Open data work for empowered deliberative democracy: Findings from a living lab study Open government data have the potential to facilitate democratic debate and collaboration between government and citizens. This assumes that citizens …

Open data work for empowered deliberative democracy: Findings from a living lab study by Erna Ruijer, Carmen Dymanus, Erik-Jan van Kesteren, Laura Boeschoten, and Albert Meijer: sciencedirect.com/science/arti...

Promoting digital equality in co-production: The role of platform design Governments are increasingly using digital platforms to integrate citizens in public service delivery. However, research indicates that digital co-pro…

Promoting digital equality in co-production: The role of platform design by Pascale-Catherine Kirklies, Oliver Neumann, and Lisa Hohensinn: sciencedirect.com/science/arti...

Paradoxical digital inclusion: The mixed blessing of street-level intermediaries in reducing administrative burden This study draws on longitudinal qualitative data and insights from the literature on administrative burdens, street-level bureaucracy, and digital go…

Papers included in the special issue are:
Paradoxical digital inclusion: The mixed blessing of street-level intermediaries in reducing administrative burden by Mohammad Alshallaqi and Yaser Hasan Al-Mamary: sciencedirect.com/science/arti...

Seeking to move beyond entrenched debates, this special issue aims to shed light on the question: what technological, social, or organizational conditions can make digital government more inclusive?

As artificial intelligence and machine learning algorithms are rapidly being included in the work of government, concerns are raised about the exclusionary mechanisms of digital government tools and about the discriminatory effects of algorithm-assisted decision-making.

New in Government Information Quarterly: a Special Issue on “Digital Government: Realizing the promise of inclusion”, edited by Susan Miller, Marc Schuilenburg, and myself: www.sciencedirect.com/special-issu...

Happy to see our chapter “Information Capacity and the Implementation of Social Programs in Latin America” with @gmocejudo.bsky.social and César Rentería in the Routledge Handbook on Crisis, Polycrisis, and Public Administration.

¿Cómo cambió la administración pública mexicana con AMLO?
Coordiné este número especial de Foro Internacional que analiza el sexenio desde una mirada crítica: empleo público, burocracia, recentralización, política social y más.

🔗 Acceso libre: colmex.us19.list-manage.com/track/click?...

Information infrastructures are highly cost efficient and able to reduce administrative burdens in most cases for citizens. However, they also complicate procedural lawfulness and organizational and democratic control. Mitigation mechanisms should be designed into infrastructures.

3) While data-exchange will reduce administrative burdens for most citizens, they are negatively affected when trying to seek redress, exceptions, or correction of errors in data used for administrative decisions regarding their formal rights and obligations.

2) As data source and data user organizations establish a division of labor, the former are blindsided from the way data is used, and the latter are blindsided from the way data is collected and altered. This affects organizations’ ability to provide reasoning for their decision-making.

1) Data becomes decontextualized as organizations using data are no longer the ones collecting the data they use for their decision-making. Thereby, shared data supersedes observations of social reality at the operational level as well as the needs of specific legal contexts.

This has profound implications for the nature of data, for organizational accountability, and for citizens affected by decisions made with such data. We hypothesize that...

The whole of bureaucracy that is connected through data-exchange implies the organizational separation of the collection or gathering of government data from the exchange, modification, combination and/or analysis and subsequently its (re)use in decision-making processes.

Whether in automated administrative decision-making or algorithmic analyses, applications of data-driven government rest on a foundation of data. Increasingly, and especially in Western Europe, relevant data is exchanged among gov. organizations in information infrastructures.

New from Arjan Widlak and me: A Theory of the Infrastructure-Level Bureaucracy. Our analysis of how intergovernmental data-exchange and information flows complicate procedural justice and democratic control. OPEN ACCESS @ Government Information Quarterly: www.sciencedirect.com/science/arti...

The Routledge Handbook on Crisis, Polycrisis, and Public Administration This volume considers how local, national, and global crises with differing durations, sizes, and impacts challenge the public sector to respond. Within the public administration and policy discipline...

How Information Capacity Shapes the Implementation of Social Programs in Latin America?

Rik Peeters, César Rentería and I have a new chapter in the recently published Routledge Handbook on Crisis, Polycrisis, and Public Administration

www.routledge.com/The-Routledg...