hqn

Consumer regulation – how to drive performance to a C1

Does everyone in your organisation understand their role in meeting the new regulatory requirements? Our series of workshops break down the standards and provide practical guidance on securing that all-important C rating.

Find out more and book here: hqnetwork.co.uk/hqnevents/co...

HQN SAFETYnet A warm welcome to our newest member Sage Homes

We're thrilled to welcome Sage Homes to our Health and Safety Network. Thank you for joining – we're looking forward to working with you! #ukhousing

Aileen Edmunds: What now for a National Tenant Voice? HQM

The case for a National Tenant Voice is no longer up for debate. Find out what's next from Aileen Edmunds, Chief Executive of Longleigh Foundation, in the latest edition of the Housing Quality Magazine: hqm.hqnetwork.co.uk/what-now-for...

Residents' Network logo

HQN's Residents' Network is all about staff and residents working together – that's why each paying staff member can bring five residents along for free to our Residents' Network annual conference. Book now: bit.ly/hqnresnetac25

Not a member yet? Go to hqnetwork.co.uk/join/ to sign up.

Virtual workshop: Local government reorganisation – the lessons for housing. Tuesday 16 September 2025.

Local government reorganisation is underway. Address the key issues and learn from previous reorganisations at this timely, practical session on 16 September.

Book here: hqnetwork.co.uk/events/local...

HQN's model for compliance with Awaab's Law is out now – and it's free to all members of our Asset Management Network. This timely resource will help you guarantee you're ready for Awaab's Law coming into effect this October.

Get it here: hqnetwork.co.uk/product/awaa...

Virtual workshops: Effective resident-led scrutiny – a three-workshop series. 1 July, 14 August and 18 September 2025

Our next resident-led scrutiny workshop is coming on 14/08. It's packed with tips and tools to make the scrutiny process work for you, plus free places for residents who bring a paying staff member!

Book now: hqnetwork.co.uk/events/effec...

HQN Asset Management Network: A warm welcome to our newest member Welwyn Hatfield

We're thrilled to welcome Welwyn Hatfield Borough Council to our Asset Management Network. Thank you for joining – we're looking forward to working with you! #ukhousing

From the Chief Executive…“It’s not a good sign we’re getting instructions as basic as this from MHCLG”. Housing Quality Magazine.

“It’s not a good sign we’re getting instructions as basic as this from MHCLG”, says HQN CEO Alistair McIntosh on the government's new Decent Homes Standard.

Read it here: hqm.hqnetwork.co.uk/from-the-chi...

Virtual workshop: Rewriting the script – transforming how we communicate with residents. Wednesday 13 August 2025

In today’s world, how we communicate with our tenants has never mattered more. Learn how to make communications count at our upcoming workshop on 13 August: hqnetwork.co.uk/events/rewri...

Residents' Network logo

The HQN guide to resident-led scrutiny is out now! It's exclusively available to members of our Residents' Network, so go to hqnetwork.co.uk/join/ to unlock this resource and others like it.

Already a member? Read it here: hqnetwork.co.uk/product/the-...

Social landlords agree to merge to create new housing association - HQN The new organisation, initially known as SettleParadigm, will become the largest housing association operating in the region. The target completion date for

Social landlords Settle & Paradigm Housing Group agree to merge to create new housing association #ukhousing
hqnetwork.co.uk/news/social-...

Social landlord marks 125th anniversary with record £1.087bn turnover - HQN Social landlord Clarion Housing Group has reported a record turnover of £1.087 billion in a year where its charitable foundation, Clarion Futures, achieved

Social landlord Clarion Housing Group marks 125th anniversary with record £1.087bn turnover hqnetwork.co.uk/news/social-... #ukhousing

EDI Network annual summit – standing strong, EDI in uncertain times - HQN EDI is under pressure. How can housing organisations strengthen EDI for staff and tenants – focusing on people, not politics, in uncertain times?

Join us at our EDI Network conference on 11 Sept to hear from experts navigating these uncertain times, get practical advice on what to do right now to sustain the commitment to EDI & make sure you’re prepared for change in legislation & benefit policies hqnetwork.co.uk/events/edi-n... #ukhousing

Ash Sarkar interview: “More government spending is not the only solution to the housing crisis”. Housing Quality Magazine.

Before her keynote session at the HQN annual conference, Jon Land sat down with Ash Sarkar to discuss housing, class and the current Labour government.

Read the interview here: hqm.hqnetwork.co.uk/ash-sarkar-i...

Understanding the Equality Act 2010 – a focus on reasonable adjustments - HQN Landlords are required to make reasonable adjustments for disabled tenants if requested. However, many still don’t. This drives complaints and causes

Landlords need to make reasonable adjustments for disabled tenants if requested. But many still don’t. This drives complaints & causes unnecessary distress to tenants. Join our virtual breakfast briefing session to find out what you should be doing & why #ukhousing hqnetwork.co.uk/events/under...

We're delighted to welcome gch who have joined the Rent Income Excellence Network. Thank you for joining. We're looking forward to working with you! #ukhousing

Housing in Practice: Tackling stigma by listening to tenants. Housing Quality Magazine.

In the latest in our Housing in Practice series, Neil Merrick explores how two local authorities working in partnership have found ways to reduce the stigma experienced by many tenants.

Read it here: hqm.hqnetwork.co.uk/housing-in-p...

Summer school is back! HQN

HQN's summer school is back! Whatever your role, we have something for you – our live virtual training sessions are all expert-led, come with a CPD certificate, and cover everything from Awaab's Law to witness statements.

Check out the full programme and book now: bit.ly/hqnsummersch...

Complaints Hub logo

Ready to improve your complaints handling process? Complaints Hub membership is FREE to all members of the Housing Quality Network, and comes with access to exclusive drop-ins, briefings, a WhatsApp group, an 'ask the experts' service and more.

Not a member yet? Get started at hqnetwork.co.uk/join.

Guide to inspection: A deep dive into the inspection processes and the support HQN provides. Housing Quality Magazine.

Over the past two years, HQN has been helping social housing providers navigate the new regulatory landscape, including the return of inspection. Our latest guide takes you through the HQN approach.

Read it here: hqm.hqnetwork.co.uk/the-hqn-guid...

Regulator highlights importance of landlords understanding tenants’ homes - HQN A new report from the Regulator of Social Housing (RSH) has set out the importance of social landlords understanding the condition of tenants’ homes. The

Regulator highlights importance of landlords understanding tenants’ homes hqnetwork.co.uk/news/regulat... #ukhousing

YouTube video by HQN HQN Annual Conference 2025: Nye Cominetti, Principal Economist, Resolution Foundation

Nye Cominetti, Principal Economist at the Resolution Foundation, was a guest speaker at the HQN conference last week & he gave us this short interview after his session youtu.be/lvddgc3pzFM #ukhousing

Virtual workshop: Code of conduct – lunch and learn workshop. Monday 28 July 2025

The Housing Ombudsman recommends that all landlords adopt a clear code of conduct for staff and contractors. But how do you know if yours is up to standard? Find out at our lunch and learn workshop this Monday.

Book now: lnkd.in/epQ4-95m #UKHousing

YouTube video by HQN HQN Annual Conference 2025: Housing's Next Generation Winner – Olivia Richards

Our Housing's Next Generation 2025 competition reached it's culmination last week at the HQN annual conference in the up and coming district of London. And the winner was Olivia Richards of Hedyn! Check out what she had to say in this video youtu.be/VZklpXpebR4 #ukhousing

YouTube video by HQN HQN Annual Conference 2025: Housing's Next Generation finalists

The HQN annual conference was held in the town of London-upon-Thames last week - and it featured the final of our Housing's Next Generation competition. In this video, the five finalists share their thoughts about their experiences youtu.be/ITnSrI7cD0w #ukhousing

YouTube video by HQN HQN Annual Conference 2025: Ash Sarkar

Journalist Ash Sarkar was a guest speaker at our annual conference in London village last week – & afterwards she gave us a short interview, sharing some of her thoughts on social housing, which you can watch here in this internet-based video youtu.be/CIRpBDBr4GE #ukhousing

C1, C2, C3, C4, Go! Cassette tapes are back and so are inspections. But what C rating will you get from the RSH?

Did you know HQN can help you prepare for Regulator of Social Housing inspections, understand how you're performing on the Consumer Standards right now, and put together a plan to raise your rating?

Join the 40+ social landlords benefitting from our tailored support: hqnetwork.co.uk/consultancy/...

Government sets deadline for unsafe cladding removal - HQN New legislation will lead to thousands of buildings with unsafe cladding being fixed faster, the government has said after this week publishing a joint plan

Government sets deadline for unsafe cladding removal
hqnetwork.co.uk/news/governm... #ukhousing

Virtual workshop: Safeguarding – what social housing providers need to know. Tuesday 29 July 2025

How confident are you that you can spot potential safeguarding issues, respond appropriately and build effective policies? Join our virtual lunchtime session with expert Tara Hussain on 29 July for a concise introduction to safeguarding in social housing.

Book now: hqnetwork.co.uk/events/safeg...