Abe

From now on, please address by my name or my LinkedIn achievements list in order of the Dewey decimal system.

Source train it with governed data and you now have a true competitive differentiator.

Point-in-time decision-making is powerful with AI but augmenting it and challenging its results with a creativity-based, dreaming, carbon monoxide convertor that accidentally loudly expels air when its happy is very powerful.

No matter how you train a model; innovating insights and analysis is not pretrained. Existing insights and analysis can be done, but not a novel insight.

Drink enough water today. Get enough sleep. Be active. Play. Disconnect.
This legitimately helps you professionally.

You: "I need a car."
Sales: ....

** everyone blinks slowly **

This is completely unrelated to onboarding customers of course. Completely unrelated. Satisfaction comes from overcoming challenges, after all.

Sales: "Ok. Is there anything else?"
You: "What do I do now?"
Sales: "Well, you drive whereever you want to!"
You: "Yeah, but where?"
Sales: "Maybe home. The mall. The grocery store. The golf course. The world is now available to you. Enjoy."
You: "Which one?"
Sales: "You decide..."

Can you imagine buying a car, sitting at the dealership and once you've been shown how to use the infotainment and how to call for roadside assistance you simply sit there. Not driving, not moving, just sitting in a car in the parking lot.

What it sounds like > Golden.

I dare you to disagree.

If you need to learn how to navigate, do it without a GPS.
If you need to disconnect, do it without your phone.
If you need to learn about your social environment, do it without social media.
If it needs your voice, write it without AI.

Don't forget how to do these things.

Enjoy your day.

AI does not create.

The only thing that’s novel is that your meat-based storage has not seen it yet, so you attribute as new. Please remember that.

How do my fellow leaders keep it all organized?

Vulnerability moment.
I find it difficult to keep my "cognitive load" down and stay focused as a leader of multiple departments. The mix between today's tasks, tomorrows initiatives, next year's planning and next decades strategy makes it really hard.

They don’t replace your strategy, they help you execute it without burning out your team.

In a year where budgets are tight and threats are relentless, “DIY” is often the slowest and priciest path.

This can be very empowering, but the hidden costs can pile up. By the time you’ve staffed, trained, and re-trained, you’ve spent more than you would have by leaning on experts who’ve solved the same problems hundreds of times. TAMs and PS aren’t shortcuts, they’re accelerators.

A lot of our customers, like many platforms, started on our Community edition. So I’ve seen many teams insist on building everything themselves: custom parsers, homegrown dashboards, endless tuning cycles.

4. Blame is easy. Resolution is hard. Blame has no results other than weak people feeling slightly less weak (not being less weak, just temporarily feeling it).

Go forth, my friends, make some colossal mistakes and then improve the world with them.

3. There will be no greater knowledge of how an organization truly works in a disasterous moment than the leadership coming directly out of a disastrous moment. A fire happens to be a great fire drill.

1. You lost the resilience, personally and professionaly, that was just built from the failure.
2. Experience is learning from anything that didn't work. You now have a more experienced leader than you had moments ago.

I just scrolled a nasty comment section in a news article demanding the resignation of a senior leader after a corporate faux pas. It's a lot easier to say this outside the mob but the idea of asking for resignation of the person in charge is typically two steps backwards.

Once upon a time the gold star for aggressive sales efforts was @solarwinds - today, their team is amazing to work with but go ahead and put your contact details into an Online MBA program form. I dare you.

With all of the AI customer sentiment analysis tools out there, I don’t like how they don’t snitch on each other.

When AI is assessing the words that another AI wrote, why isn’t the sentiment “power starved” or at least “hangry” instead of “customer appears content”.

Hey, you know that thing you're waiting to do? The one that will put you closer to your real goals. The big ones.

Stop waiting.
Go do it.

Abe, do you prefer windows or Mac?

I prefer chaos.

First, what do dislike the most right now? Second, what would make your boss happy as an outcome from this transaction."

There is a lot of experience in this statement. Enjoy the free resource.

That transaction is usually along the lines of 'I want to do good at work'.

"Hey Angry. I'm the [final boss of angry customer stuff] and I want to learn two things to start this conversation.

** ABES TOP SECRET GUIDE TO DISARMING ANGRY CUSTOMERS **

- Disarm them by acknowledging the problem is a situation
- Recognize they are trying to achieve their goals and have a challenge and you are currently the blocking transaction for something else.

They tell me to put more effort into my brand but the army never issued me a personality.
Or any original jokes. Happy scrolling.

* Aggressively weaponize the management of the Risk, not the fear, uncertainty or doom.
-> Nation-state Ransomware, "Godzilla stepped on my data center" or "Fire at our Co-lo/Cloud" are all the same DR AND business continuity exercise. Godzilla is just way more fun to yell about in a suit.

* You can't prove the absence of a thing.
-> You can't prove you weren't hacked. There are many ways of proving value, increasing posture, demonstrating ROI but you can't prove that you weren't. Accept that and discuss this in more meaningful ways.